Manager, Solutions Engineering EMEA

Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. About the Role We’re looking for a leader of our EMEA Solutions Engineering team who is passionate and has a deep understanding of the digital experience and analytics ecosystem. You and your team will be responsible for understanding potential customers’ technical needs and translating how our platform offerings could be a fit. You will be proficient in the technical aspects of Quantum’s platforms, and will architect solutions for potential customers, along with technical value propositions to support them. You will also act as the technical liaison between Quantum’s current and potential customers and our customer success, product, product marketing and engineering teams as we improve and build new offerings. You will report to the Global VP of Solutions Engineering. Responsibilities Hire, coach and drive an outstanding Sales Engineering team to deliver against assigned goals Drive and coach best practices in the technical sales methodology and processes Lead and mentor individual team members, providing hands-on guidance to overcome technical challenges and ensure successful delivery of sales engagements and POCs Requirements Expertise in front-end technologies The passion and grit to learn 3+ years experience in Solutions Engineering 1+ years experience with Solutions Engineering management Track record of recruiting, coaching and growing SE teams Experience of self-starting change management within the SE team You exhibit passion, persistence and integrity in all that you do 15%+ travel Perks & Benefits Group Health Plans (100% paid) Life Assurance Employee Assistance Program Stock Options Employee Lead Referral Program Internal Lead Referral Program One-Time Home Office Enhancement Stipend Monthly Business Expense Stipend Parental Leave Company-Wide Unlimited Paid Time Off policy (In addition to statutory vacation entitlement) RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) Sick Pay in accordance with statutory requirements Automatic enrollment in QM Pension Plan with 4% match MacBook and awesome swag delivered to your door Encouraging and collaborative culture About Quantum Metric As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line. Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com. Quantum Metric is an E-Verify employer:

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