Job Title:
Manufacturing Administrator (Customer Service Representative) Are you an experienced Customer Service rep/administrator? Do you consider yourself proactive, detail-oriented, and an asset to a busy team? Are you based in or around Corby? We have a 6-month fixed-term role available in Corby. This position is ideal for someone with strong customer service skills who is organized, responsive, and adaptable. Role Overview
As a Customer Service Representative, you will be the day-to-day operational interface between our customers and the internal organization. This role focuses on managing customer enquiries, supporting order processes, and resolving complaints, ultimately driving customer satisfaction. Location:
Corby (hybrid, on-site for 4-5 days per week initially, then 2-3 days remote after 12 weeks) Rate:
£26,606 per annum / £14.00 per hour (PAYE) Contract Length:
6 months, with potential for extension Shift Pattern:
Full-time, 36.5 hours per week (9:00 AM start with flexible hours based on business needs) Key Responsibilities:
Customer Relationship Management:
Build and maintain relationships with Account Managers and customers, offering support on orders, changes, complaints, and reporting. Enquiry & Complaint Handling:
Respond to customer enquiries promptly, ensuring timely and satisfactory resolutions. Order Fulfillment:
Collaborate with Supply Chain to manage order processing, prioritization, and delivery according to service level requirements. Service Reporting:
Generate reports to support internal reviews and customer evaluations, offering insights and potential improvements. Essential Requirements:
Experience:
Proven experience in customer-facing roles, including order management, complaint resolution, and enquiry handling. Technical Skills:
Familiarity with SAP (training provided) and Excel for data management is preferred. Communication:
Excellent verbal and written communication skills with the ability to work effectively across all levels. Desirable Skills:
SAP knowledge or similar order management software experience. Proficiency in Excel for reporting and data insights. Benefits:
Competitive salary with paid holidays Comprehensive CV advice and career support Exclusive online discounts on dining, shopping, and more Referral bonus of £300 for each successful candidate you refer Potential for career advancement and permanent roles Does this role sound like a match? Apply today! If your profile aligns with our requirements, a team member will be in touch to discuss the next steps.
#J-18808-Ljbffr
Manufacturing Administrator (Customer Service Representative) Are you an experienced Customer Service rep/administrator? Do you consider yourself proactive, detail-oriented, and an asset to a busy team? Are you based in or around Corby? We have a 6-month fixed-term role available in Corby. This position is ideal for someone with strong customer service skills who is organized, responsive, and adaptable. Role Overview
As a Customer Service Representative, you will be the day-to-day operational interface between our customers and the internal organization. This role focuses on managing customer enquiries, supporting order processes, and resolving complaints, ultimately driving customer satisfaction. Location:
Corby (hybrid, on-site for 4-5 days per week initially, then 2-3 days remote after 12 weeks) Rate:
£26,606 per annum / £14.00 per hour (PAYE) Contract Length:
6 months, with potential for extension Shift Pattern:
Full-time, 36.5 hours per week (9:00 AM start with flexible hours based on business needs) Key Responsibilities:
Customer Relationship Management:
Build and maintain relationships with Account Managers and customers, offering support on orders, changes, complaints, and reporting. Enquiry & Complaint Handling:
Respond to customer enquiries promptly, ensuring timely and satisfactory resolutions. Order Fulfillment:
Collaborate with Supply Chain to manage order processing, prioritization, and delivery according to service level requirements. Service Reporting:
Generate reports to support internal reviews and customer evaluations, offering insights and potential improvements. Essential Requirements:
Experience:
Proven experience in customer-facing roles, including order management, complaint resolution, and enquiry handling. Technical Skills:
Familiarity with SAP (training provided) and Excel for data management is preferred. Communication:
Excellent verbal and written communication skills with the ability to work effectively across all levels. Desirable Skills:
SAP knowledge or similar order management software experience. Proficiency in Excel for reporting and data insights. Benefits:
Competitive salary with paid holidays Comprehensive CV advice and career support Exclusive online discounts on dining, shopping, and more Referral bonus of £300 for each successful candidate you refer Potential for career advancement and permanent roles Does this role sound like a match? Apply today! If your profile aligns with our requirements, a team member will be in touch to discuss the next steps.
#J-18808-Ljbffr
