Matchday Accessibility Executive

Who are we? Surrey County Cricket Club is committed to making sure cricket is a game for everyone. We believe that cricket should be based on the concepts of fair play, teamwork, and meritocracy and we know that there is work to do to make cricket truly accessible. We are looking for people to join us on the journey of handing cricket over to future generations as the most inclusive and diverse sport in the world. The Position We are currently seeking passionate individuals who are keen to make the Kia Oval a more accessible venue. We believe the game should be enjoyed by everyone and we are looking for a person who believes this too. This means going above and beyond to make sure that happens. What you’ll do? Liaise and work closely with the Accessibility Liaison Officer and Volunteers. Facilitate the safe entry into the venue for all supporters with accessibility needs. Be always available during the event to assist fans with accessible needs and respond quickly to any requests for assistance. Have a caring and compassionate approach to fans with any accessibility needs placing their safety, wellbeing, and enjoyment of the event at the heart of everything you do. Deal appropriately and in confidence with personal sensitive information regarding supporters who are in your care. Remain calm, displaying a high level of patience in challenging circumstances. Assist fans and guests around the venue, to their seats and to the quiet/sensory rooms. Ensure accessible seats are available to those who need them. Once seated, check on fans in these areas to ensure they have everything they need. Direct fans and guests to accessible toilets, ensuring responsibility for radar keys and returning them to the Accessibility Liaison Officer at the end of the match. Return wheelchairs to each reception area when applicable. Assist with matchday setup, including setting up equipment in sensory and quiet rooms, and inspecting other functional areas (i.e. accessible seats). Assist in pre-match checks and setups. The Person The successful candidate will have the following experience/skills/qualities: Experience working in events or major stadiums, preferably with some experience in customer service, accessibility and/or welfare. Naturally caring, patient, and calm at all times. Great team player and communicator. An understanding of safeguarding, the Equality Act 2010, and current Disability legislation (desirable). Motivated by a passion for quality and great customer service delivery. A “can-do”, customer-focused, proactive attitude. Ability to communicate efficiently with the Accessibility Officer throughout match days. Reliable and self-motivated. Ability to work well under pressure and in high-stress situations. Commitment to working at least 80% of season fixtures. This role is subject to a satisfactory enhanced DBS check. This is a casual contract position, working variable hours for major matchdays held at The Kia Oval, across the week (including evenings and weekends). £16.50-£19.80 per hour depending on experience, excluding holiday pay. To Apply Please apply by sending a cover letter (no more than one side of A4) and CV outlining why you are suitable for this role. Closing date for applications is Friday 24th January 2025 at 5pm. There will then be a two-staged interview process. The first stage interviews will take place week commencing 3rd February, these will ideally be face-to-face. At Surrey County Cricket Club, we really understand the importance of different voices, experiences, perspectives and backgrounds within all workforces. Our workforce is no different and we strongly encourage applications from members of minority groups and all sections of the community. If you think you might have these skills but are not 100% sure, please do still apply and let us decide. We want to hear from the widest cross-section of the community. Surrey County Cricket Club is committed to safeguarding and protecting the children, young people and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references.

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