Job purpose:
To sell Sky services to HomeLet & Let Alliance customers by utilising outbound data and inbound calls/warm transfers from other areas of the business. Achieving and exceeding set targets and KPI’s, whilst adhering to quality guidelines and scripting.
Key Responsibilities: Sell Media Services directly to HomeLet & Let Alliance customers that are eligible Meet individual/exceed targets and assist in meeting targets set for team and business unit Outbound call on leads provided from agents and other areas of the business Maximise your opportunity to sell through ownership of your own productivity Be aware of the department targets and work as part of a team to ensure you strive to influence this positively Offer support to your team leader and step up to lead the team in their absence in terms of conduct, behaviours, output and tasks Approach each day as a fresh challenge and with enthusiasm to deliver Ensure that TCF requirements are followed throughout company processes, procedures and in dealing with customers Work using script/call guide Take ownership and responsibility of your workload and performance Keep up to date with the newest offers available for our customers and the savings that can be made as a HomeLet customer Achieve or exceed target on all quality assessments Work closely with all departments to deliver exceptional service Identify and make recommendations for improvements to current working practices as required Effectively deal with and log complaints Carry out any other tasks as directed by Team Leaders or Manager
Conduct Rules and Fitness & Propriety: All PIB employees are expected to conduct themselves with integrity and professionalism, placing the customer at the centre of all we do and is central to our culture. You must adhere at all times to the FCA’s Conduct Rules set out below.
Consumer Duty: To actively contribute to PIB Groups commitment to The delivery of good customer outcomes The prevention of foreseeable customer harm The adherence to all regulatory requirements for the role
Individual Conduct Rules: You must act with integrity. You must act with due skill, care and diligence. You must be open and cooperative with the FCA, the PRA and other regulators. You must pay due regard to the interests of customers and treat them fairly. You must observe proper standards of market conduct. You must act to deliver good outcomes for retail consumers.
Compliance with the FCA Conduct Rules is required at all times and will be evidenced through annual performance reviews.
Fitness & Propriety: You will be assessed on a regular basis in line with PIB’s requirements to ensure that you: Maintain your ‘fitness’ at an appropriate level to undertake the function you perform in a sound and prudent manner at all times-this relates to your experience, knowledge, skills and professional qualifications (where appropriate) and associated CPD. Maintain your ‘propriety’ at all times-this relates to good repute, honesty, integrity and financial soundness. This includes advising the firm of any changes in circumstances and conflicts of interest that could materially affect your fitness or propriety. Have undertaken or are undertaking all relevant training.
Compliance of Fitness & Propriety will be evidenced through PIB’s annual checks on Fitness & Propriety (e.g. financial soundness), through annual performance reviews and through completion of your Fitness & Propriety Declaration.
Person specification: GCSE in English Language and Maths (or equivalent) Computer Literate Proven sales experience Experience of working to targets Experience of regulated products, non-advised/advised selling and or financial/insurance experience Campaign or outbound calling experience Knowledge of insurance Sales skills Excellent communication skills Influencing Skills Organisational skills Presentation skills People skills Results orientated Self-motivated Clear internal customer insights
REF-219 269 #J-18808-Ljbffr
Key Responsibilities: Sell Media Services directly to HomeLet & Let Alliance customers that are eligible Meet individual/exceed targets and assist in meeting targets set for team and business unit Outbound call on leads provided from agents and other areas of the business Maximise your opportunity to sell through ownership of your own productivity Be aware of the department targets and work as part of a team to ensure you strive to influence this positively Offer support to your team leader and step up to lead the team in their absence in terms of conduct, behaviours, output and tasks Approach each day as a fresh challenge and with enthusiasm to deliver Ensure that TCF requirements are followed throughout company processes, procedures and in dealing with customers Work using script/call guide Take ownership and responsibility of your workload and performance Keep up to date with the newest offers available for our customers and the savings that can be made as a HomeLet customer Achieve or exceed target on all quality assessments Work closely with all departments to deliver exceptional service Identify and make recommendations for improvements to current working practices as required Effectively deal with and log complaints Carry out any other tasks as directed by Team Leaders or Manager
Conduct Rules and Fitness & Propriety: All PIB employees are expected to conduct themselves with integrity and professionalism, placing the customer at the centre of all we do and is central to our culture. You must adhere at all times to the FCA’s Conduct Rules set out below.
Consumer Duty: To actively contribute to PIB Groups commitment to The delivery of good customer outcomes The prevention of foreseeable customer harm The adherence to all regulatory requirements for the role
Individual Conduct Rules: You must act with integrity. You must act with due skill, care and diligence. You must be open and cooperative with the FCA, the PRA and other regulators. You must pay due regard to the interests of customers and treat them fairly. You must observe proper standards of market conduct. You must act to deliver good outcomes for retail consumers.
Compliance with the FCA Conduct Rules is required at all times and will be evidenced through annual performance reviews.
Fitness & Propriety: You will be assessed on a regular basis in line with PIB’s requirements to ensure that you: Maintain your ‘fitness’ at an appropriate level to undertake the function you perform in a sound and prudent manner at all times-this relates to your experience, knowledge, skills and professional qualifications (where appropriate) and associated CPD. Maintain your ‘propriety’ at all times-this relates to good repute, honesty, integrity and financial soundness. This includes advising the firm of any changes in circumstances and conflicts of interest that could materially affect your fitness or propriety. Have undertaken or are undertaking all relevant training.
Compliance of Fitness & Propriety will be evidenced through PIB’s annual checks on Fitness & Propriety (e.g. financial soundness), through annual performance reviews and through completion of your Fitness & Propriety Declaration.
Person specification: GCSE in English Language and Maths (or equivalent) Computer Literate Proven sales experience Experience of working to targets Experience of regulated products, non-advised/advised selling and or financial/insurance experience Campaign or outbound calling experience Knowledge of insurance Sales skills Excellent communication skills Influencing Skills Organisational skills Presentation skills People skills Results orientated Self-motivated Clear internal customer insights
REF-219 269 #J-18808-Ljbffr
