ABOUT US
Citydoc is part of the European LifeCare Group, one of Europe's largest independent providers of travel clinics and public vaccination programmes. Founded in 1998, the European LifeCare Group has specialist clinics covering most of Denmark and the UK, operating under various brands, including Danske Lægers Vaccinations Service, Vaccination UK, London Travel Clinic, and Citydoc.
European LifeCare Group also collaborates with both the Danish and English National Health Service as a contracted service provider for immunisation programmes in schools and national influenza vaccination programmes.
Job Title:
Medical Administrator Contract:
Bank Pay:
£12.00 per hour Hours:
5:00 pm to 9:00 pm weekdays, 08:00 am to 6:00 pm weekends Overtime:
Available depending on business needs Working Days:
Monday to Friday for evenings & weekend work Location:
London Clinics: your post could be based at one of our London clinics, dependent on shift (Wimpole Street, London Bridge, Moorgate, Victoria). Benefits: 5% Pension (employer contribution) Employee Assistance Programme Discount on high street shops You must be able to commit for the entire duration of the contract. MAIN DUTIES The post holder is responsible for being the first point of contact for patients, managing front desk operations, ensuring a smooth flow of patients, and maintaining a high standard of customer service. Key areas of responsibility: Act as a Receptionist for Clinics Set up reception and till ready for clinic. Greet patients arriving at the clinic and book them in. Handle transactions and take payments for retail purchases. Input all clinic activity, ensuring accurate recording on relevant clinic systems and databases. At the end of the day, reconcile till and check that all registration forms have been scanned on the database. Observe patients after vaccinations and ensure they are seen by a nurse if they feel unwell. Deal appropriately with ill patients presenting at reception or calling the clinic. Retrieve and file patient records while maintaining high standards of confidentiality and data protection. Maintain high standards of customer care for all travel clinic users. Book appointments using the appointments database. Participate in monitoring standards and performance in the clinic area, including clinic audits and client surveys. Responsible for retail sales and maintaining retail display, identifying items that need re-ordering. Cover duties for other clerical and/or reception staff as necessary. To succeed, you ideally: Are educated to GCSE level or equivalent. Have previous experience in a customer-focused environment. Are conversant with Excel, Word, Access, and Outlook. Possess excellent verbal communication skills and telephone manner. Have excellent interpersonal skills and the ability to relate to a wide range of people. Can prioritise and work proactively. Have experience in clinic administration and retail sales. Mandatory Training:
This post is subject to all mandatory training provided by the company, which must be completed prior to starting, including Safeguarding for Children, BLS, Anaphylaxis, and Infection Control. DBS:
We require all successful candidates to undergo a DBS (Disclosure and Barring Service) criminal record check, which is paid by the company. Please declare any concerns during the interview stage.
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Medical Administrator Contract:
Bank Pay:
£12.00 per hour Hours:
5:00 pm to 9:00 pm weekdays, 08:00 am to 6:00 pm weekends Overtime:
Available depending on business needs Working Days:
Monday to Friday for evenings & weekend work Location:
London Clinics: your post could be based at one of our London clinics, dependent on shift (Wimpole Street, London Bridge, Moorgate, Victoria). Benefits: 5% Pension (employer contribution) Employee Assistance Programme Discount on high street shops You must be able to commit for the entire duration of the contract. MAIN DUTIES The post holder is responsible for being the first point of contact for patients, managing front desk operations, ensuring a smooth flow of patients, and maintaining a high standard of customer service. Key areas of responsibility: Act as a Receptionist for Clinics Set up reception and till ready for clinic. Greet patients arriving at the clinic and book them in. Handle transactions and take payments for retail purchases. Input all clinic activity, ensuring accurate recording on relevant clinic systems and databases. At the end of the day, reconcile till and check that all registration forms have been scanned on the database. Observe patients after vaccinations and ensure they are seen by a nurse if they feel unwell. Deal appropriately with ill patients presenting at reception or calling the clinic. Retrieve and file patient records while maintaining high standards of confidentiality and data protection. Maintain high standards of customer care for all travel clinic users. Book appointments using the appointments database. Participate in monitoring standards and performance in the clinic area, including clinic audits and client surveys. Responsible for retail sales and maintaining retail display, identifying items that need re-ordering. Cover duties for other clerical and/or reception staff as necessary. To succeed, you ideally: Are educated to GCSE level or equivalent. Have previous experience in a customer-focused environment. Are conversant with Excel, Word, Access, and Outlook. Possess excellent verbal communication skills and telephone manner. Have excellent interpersonal skills and the ability to relate to a wide range of people. Can prioritise and work proactively. Have experience in clinic administration and retail sales. Mandatory Training:
This post is subject to all mandatory training provided by the company, which must be completed prior to starting, including Safeguarding for Children, BLS, Anaphylaxis, and Infection Control. DBS:
We require all successful candidates to undergo a DBS (Disclosure and Barring Service) criminal record check, which is paid by the company. Please declare any concerns during the interview stage.
#J-18808-Ljbffr
