Medical Receptionist

Job description *We are looking for a Receptionist/Care Navigator to join our team on a zero hour basis. You will be required to cover evening shifts up until 8:00pm Monday to Friday. This role covers all of our three locations (Willesborough, Singleton and St Stephens Health Centre's). Job Description and Person Specification: JOB TITLE: Medical Receptionist/Care Navigator REPORTS TO: Reception Manager HOURS: Full Time LOCATION: St Stephens Health Centre | Willesborough Health Centre | Singleton Health Centre Job summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Job responsibilities: Administration To have a thorough knowledge of all practice procedures To work in accordance of written protocols Pulling/filing notes and updating as necessary Fax and photocopy as requested Reception Receiving patients, consulting with members of practice team Be able to cover all reception position as necessary Appointments Dealing with telephone calls, booking appointments, handling queries, passing on messages as appropriate Deal with visits/requests Deal with patients/others over the telephone and face-to-face Computer Registrations of temporary/INT patients – computer data entry and medical records Process patients’ changes of address – computer data and medical records (have knowledge of practice area) Telephone Have working knowledge of telephone system during and after hours Cover for telephonist when necessary Other Tasks Clear rooms after surgeries Ensure building security – have thorough knowledge of doors/windows/alarm Any other tasks allocated by managers Maintains a caring environment through the support of colleagues. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance Work effectively with individuals in other agencies to meet patients’ needs Effectively manage own time, workload and resources Safeguarding: Ashford Medical Partnership (the Practice) has Safeguarding processes and procedures in place to enable staff to confidentially report any concerns about another individuals practice or behaviour and/or organisational practice in relation to children and adults which may place them at risk or at harm. For employees of the practice, failure to adhere to this policy and procedures could lead to dismissal and/or constitute gross misconduct. Communication: The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize people’s needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Medical Receptionist/Care Navigator Person Specification Essential Education GSCE Maths & English Knowledge, Skills & Experience Excellent IT skills – knowledge of MS office Good General office procedures Good numeracy skills Ability to prioritise and manage a workload Well organised with good time management Aptitudes Honest Excellent communication skills, including ability to listen. Ability to make decisions, use own initiative Self-motivated and reliable Ability to work under pressure Able to work as part of a team. Desirable Education Qualification in reception office work Knowledge, Skills & Experience Experience of EMIS Web software Experience of working in the NHS and/or in Primary Care Experience of clerical and administrative work. Benefits: On-site parking Schedule: Monday to Friday Education: GCSE or equivalent (preferred) Experience: Medical Receptionist: 1 year (preferred) Work Location:

In person Job Types:

Full-time, Part-time, Permanent Pay:

From £12.13 per hour Expected hours:

No more than 37.5 per week Benefits: Company pension Employee discount On-site parking Schedule: Monday to Friday Weekend availability Education: GCSE or equivalent (preferred) Experience: Medical Receptionist: 1 year (preferred) Work Location:

In person

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