Please note:
The advert may close early if there are sufficient applicants before the close date. We have a vacancy for a Medical Receptionist to join our friendly supportive team, doing a variety of work in our busy GP Practice. They will provide a range of reception and administration duties using SystmOne clinical system and Microsoft systems. Computer skills are essential and experience in coding and/or summarising would be desirable. We are looking for someone who has experience in a customer care environment, ideally medical, and has energy, flexibility, reliability, enthusiasm, and self-motivation with excellent communication skills. This is an essential role, providing a welcoming, friendly, and professional service to our patients, staff, and visitors, face to face or via the telephone. Main Duties of the Job
Welcoming patients to the practice, booking and rearranging appointments, maintaining and monitoring the practice appointment system. Care Navigation - Signpost patients to the most appropriate service (internally or externally). Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Chaperone patients as and when required. Ensure all incoming and outgoing tasks are actioned appropriately and in a timely manner. About Us
Blackhall and Peterlee Practice is in the Easington area in County Durham and operates across two locations caring for 10,000+ patients. We are a large training practice with four GP partners, four salaried GPs, a nursing team of nurse practitioners, nurses and HCAs, pharmacists, along with a large administrative team to support the team and patients. We provide education and supervision for GP trainees and medical students. As part of Easington Central PCN we offer enhanced access and attached staff including physiotherapist, health and wellbeing coach, clinical pharmacist, care coordinator, adult mental health support, CAMHS, and social prescribers. Everyone within the team and wider PCN team is supportive, friendly, and approachable. Job Responsibilities
Welcoming patients to practice, booking and rearranging appointments, maintaining and monitoring the practice appointment system. To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately, taking messages to pass onto the appropriate person. Care Navigation - Signpost patients to the most appropriate service (internally or externally). Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Chaperone patients as and when required. Ensure all incoming and outgoing tasks are actioned appropriately and in a timely manner. Understanding and fully utilising SystmOne. Input data into the patients' healthcare records as necessary. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested. Ensure correspondence, reports, results etc. are scanned/filed promptly and in the correct records. To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications. To maintain the computer clinic system in an accurate and secure manner. To assist with the gathering of statistics and information when required. Assist with coding/ summarising as required. You will be required to cover for members of the reception/secretarial team during periods of sickness and annual leave. Any other duties deemed reasonable by the Partners/Practice Management Team. Person Specification
Experience
Excellent communication skills (written and oral) Ability to work on own initiative Ability to work as a team member and autonomously Experience of General Practice or in a healthcare setting Experience with coding/ summarising Good working knowledge of clinical systems (SystmOne) Qualifications
Educated to GSCE level or equivalent GCSE Mathematics and English (C or above) NVQ Level 2 in Health and Social Care or Business Administration Experience of working in NHS Good working knowledge of clinical systems (SystmOne) Knowledge and Skills
Time Management Planning and prioritising Problem solving Accuracy in work Able to work to tight deadlines Able to work to protocols/guidelines Ability to communicate effectively to the practice team Ability to travel independently between sites Self-motivated Articulate Ability to work under pressure Working in an office environment Adaptable/Flexibility Reliable/Proven attendance record Sense of humour Able to manage conflict Able to cope with unexpected situations and provide solutions to problems Able to communicate effectively and clearly Diplomacy/Tact Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £22,425 to £23,790 a year subject to experience.
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The advert may close early if there are sufficient applicants before the close date. We have a vacancy for a Medical Receptionist to join our friendly supportive team, doing a variety of work in our busy GP Practice. They will provide a range of reception and administration duties using SystmOne clinical system and Microsoft systems. Computer skills are essential and experience in coding and/or summarising would be desirable. We are looking for someone who has experience in a customer care environment, ideally medical, and has energy, flexibility, reliability, enthusiasm, and self-motivation with excellent communication skills. This is an essential role, providing a welcoming, friendly, and professional service to our patients, staff, and visitors, face to face or via the telephone. Main Duties of the Job
Welcoming patients to the practice, booking and rearranging appointments, maintaining and monitoring the practice appointment system. Care Navigation - Signpost patients to the most appropriate service (internally or externally). Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Chaperone patients as and when required. Ensure all incoming and outgoing tasks are actioned appropriately and in a timely manner. About Us
Blackhall and Peterlee Practice is in the Easington area in County Durham and operates across two locations caring for 10,000+ patients. We are a large training practice with four GP partners, four salaried GPs, a nursing team of nurse practitioners, nurses and HCAs, pharmacists, along with a large administrative team to support the team and patients. We provide education and supervision for GP trainees and medical students. As part of Easington Central PCN we offer enhanced access and attached staff including physiotherapist, health and wellbeing coach, clinical pharmacist, care coordinator, adult mental health support, CAMHS, and social prescribers. Everyone within the team and wider PCN team is supportive, friendly, and approachable. Job Responsibilities
Welcoming patients to practice, booking and rearranging appointments, maintaining and monitoring the practice appointment system. To ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately, taking messages to pass onto the appropriate person. Care Navigation - Signpost patients to the most appropriate service (internally or externally). Deal with all general enquiries, explain procedures and make new and follow-up appointments. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Chaperone patients as and when required. Ensure all incoming and outgoing tasks are actioned appropriately and in a timely manner. Understanding and fully utilising SystmOne. Input data into the patients' healthcare records as necessary. Monitor and maintain the reception area and notice boards. Support all clinical staff with general tasks as requested. Ensure correspondence, reports, results etc. are scanned/filed promptly and in the correct records. To receive incoming and initiate outgoing telephone calls to facilitate timely and appropriate communications. To maintain the computer clinic system in an accurate and secure manner. To assist with the gathering of statistics and information when required. Assist with coding/ summarising as required. You will be required to cover for members of the reception/secretarial team during periods of sickness and annual leave. Any other duties deemed reasonable by the Partners/Practice Management Team. Person Specification
Experience
Excellent communication skills (written and oral) Ability to work on own initiative Ability to work as a team member and autonomously Experience of General Practice or in a healthcare setting Experience with coding/ summarising Good working knowledge of clinical systems (SystmOne) Qualifications
Educated to GSCE level or equivalent GCSE Mathematics and English (C or above) NVQ Level 2 in Health and Social Care or Business Administration Experience of working in NHS Good working knowledge of clinical systems (SystmOne) Knowledge and Skills
Time Management Planning and prioritising Problem solving Accuracy in work Able to work to tight deadlines Able to work to protocols/guidelines Ability to communicate effectively to the practice team Ability to travel independently between sites Self-motivated Articulate Ability to work under pressure Working in an office environment Adaptable/Flexibility Reliable/Proven attendance record Sense of humour Able to manage conflict Able to cope with unexpected situations and provide solutions to problems Able to communicate effectively and clearly Diplomacy/Tact Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £22,425 to £23,790 a year subject to experience.
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