We are currently recruiting Medical Receptionists for both full-time and part-time hours. As our Surgery is open from 08.00hrs to 18.30hrs, you must be able to either start at 08.00hrs or finish at 18.30hrs.
You will be part of a large team that supports the clinical staff by signposting patients to the right service that meets their needs. Your day will be varied from greeting patients at the reception desk, answering queries, handling telephone calls in our call centre, working alongside the GPs processing requests for appointments and signposting patients to a range of services; no two days will be the same.
Whilst full training will be given, ideally you will have previously worked in a customer service role or a role dealing with the general public. You will also need to be computer literate and have good keyboard skills. This is a highly emotive role in a fast-paced environment, and therefore requires someone who can demonstrate empathy, compassion, and patience.
You will be supported by a team of supervisors and can expect a full training package.
We do not operate at weekends and bank holidays and can offer five weeks annual leave rising up to six weeks and an increasing sickness pay package.
We welcome any informal queries and visits.
Main duties of the job
As part of the reception team, after a period of training, you will have gained a unique set of skills enabling you to fulfil the role, which will include (see job description for the full requirements of the role): Telephone: Supporting patients and signposting to the appropriate clinician/organisation. Handling requests for home visits and taking messages. Dealing with the online forms received from patients for appointment requests. Contacting patients via telephone, text, or letter as appropriate. Care Navigation: Being able to appropriately signpost patients to the most appropriate clinician or service by the use of a defined template. Reception duties to meet practice needs in agreement with Reception Supervisor: Receiving patients and booking appointments at the Reception Counter. Monitoring the waiting room and guiding patients to rooms. Informing patients of relevant charges for private (non-General Medical Services) services, accepting payment, and issuing receipts for the same. About us
Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 4 sites with our primary site being a newly purpose-built surgery located in Hereford. We are a people-centered organisation, caring for a population of approximately 49,000 patients and employing approximately 180 permanent staff in addition to trainees. We place great value on our staff and offer the NHS Pension Scheme, on-site Occupational Health Services, and competitive terms of employment. We offer internal promotion for vacancies and support learning opportunities. Our mission is to provide highly quality and compassionate primary care. Job responsibilities
Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch. Person Specification
Experience
Experience of dealing with the public or patients. Experience of working with computer packages. Experience of working with the public. Experience of EMIS clinical system. Experience of working in a GP practice or other primary care environment. Experience of working in a public reception environment. Experience of call answering. Qualities/Attributes
An understanding, acceptance, and adherence to the need for strict confidentiality. Ability to use own judgement, resourcefulness, and common sense. Ability to work as part of an integrated multi-skilled team. Pleasant and articulate. Able to work under pressure. Able to work in a changing environment. Able to use own initiative. Qualifications
A good standard of general education, including: English and Maths at GCSE level or equivalent. A demonstrable commitment to professional development. Previous use of computer packages. Knowledge/Skills
Ability to work without direct supervision and determine own workload priorities. Other
Flexibility of working hours/able to work at the desired times and HMG locations. £11.44 to £12 an hour, rising to £12.00 an hour after the probationary period.
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As part of the reception team, after a period of training, you will have gained a unique set of skills enabling you to fulfil the role, which will include (see job description for the full requirements of the role): Telephone: Supporting patients and signposting to the appropriate clinician/organisation. Handling requests for home visits and taking messages. Dealing with the online forms received from patients for appointment requests. Contacting patients via telephone, text, or letter as appropriate. Care Navigation: Being able to appropriately signpost patients to the most appropriate clinician or service by the use of a defined template. Reception duties to meet practice needs in agreement with Reception Supervisor: Receiving patients and booking appointments at the Reception Counter. Monitoring the waiting room and guiding patients to rooms. Informing patients of relevant charges for private (non-General Medical Services) services, accepting payment, and issuing receipts for the same. About us
Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 4 sites with our primary site being a newly purpose-built surgery located in Hereford. We are a people-centered organisation, caring for a population of approximately 49,000 patients and employing approximately 180 permanent staff in addition to trainees. We place great value on our staff and offer the NHS Pension Scheme, on-site Occupational Health Services, and competitive terms of employment. We offer internal promotion for vacancies and support learning opportunities. Our mission is to provide highly quality and compassionate primary care. Job responsibilities
Please see the attached Job Description and Person Specification for further information regarding this role. If you have any further questions or wish to arrange an informal discussion regarding this role, please don't hesitate to get in touch. Person Specification
Experience
Experience of dealing with the public or patients. Experience of working with computer packages. Experience of working with the public. Experience of EMIS clinical system. Experience of working in a GP practice or other primary care environment. Experience of working in a public reception environment. Experience of call answering. Qualities/Attributes
An understanding, acceptance, and adherence to the need for strict confidentiality. Ability to use own judgement, resourcefulness, and common sense. Ability to work as part of an integrated multi-skilled team. Pleasant and articulate. Able to work under pressure. Able to work in a changing environment. Able to use own initiative. Qualifications
A good standard of general education, including: English and Maths at GCSE level or equivalent. A demonstrable commitment to professional development. Previous use of computer packages. Knowledge/Skills
Ability to work without direct supervision and determine own workload priorities. Other
Flexibility of working hours/able to work at the desired times and HMG locations. £11.44 to £12 an hour, rising to £12.00 an hour after the probationary period.
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