We are looking for a highly motivated and enthusiastic individual to join our busy, friendly, forward-thinking team for 27.5hrs per week, worked over four days, Tuesday - Friday on a permanent basis. Essential skills include good communication and an excellent telephone manner, a willingness to learn with the ability to use your own initiative.
Main duties of the job
The main duty of the role is to speak with our patients, either face-to-face or over the phone and to help them with their requests. Signposting patients to the appropriate healthcare professional within the practice or related services such as Pharmacy First, Minor Injuries Unit. You will offer general assistance to the practice team and project a positive and friendly image to patients and other visitors. Job responsibilities
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the phone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team when necessary. Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies. Person Specification
Qualifications
GCSE grade A to C in English. Experience
Experience of a Customer Service or Reception based role. Experience of working in a primary care setting. Experience of working in a GP practice. Knowledge and skills
Good interpersonal and communication skills. Good organisation skills. Ability to prioritise workload. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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The main duty of the role is to speak with our patients, either face-to-face or over the phone and to help them with their requests. Signposting patients to the appropriate healthcare professional within the practice or related services such as Pharmacy First, Minor Injuries Unit. You will offer general assistance to the practice team and project a positive and friendly image to patients and other visitors. Job responsibilities
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the phone. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team when necessary. Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies. Person Specification
Qualifications
GCSE grade A to C in English. Experience
Experience of a Customer Service or Reception based role. Experience of working in a primary care setting. Experience of working in a GP practice. Knowledge and skills
Good interpersonal and communication skills. Good organisation skills. Ability to prioritise workload. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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