New Street & Netherton Group Practice is looking for a part time/full time medical receptionist to join our friendly experienced team. The position is offering 19 to 38 hours per week, working between Monday and Friday each week. We are looking for a hardworking, committed and enthusiastic individual with good IT skills who is able to demonstrate excellent customer care. Previous experience of working in general practice is desirable but not essential as full training will be provided.
Applicants must be able to work both independently and as part of a team. They will need to be able to adapt to the day to day demands of working in a busy general practice setting.
Remuneration for the role exceeds the National Living wage. We offer attractive employment benefits including an annual leave entitlement of 4 weeks, pro rata, and access to the NHS Pension Scheme.
Main duties of the job
To carry out a range of reception and administrative tasks in relation to the day-to-day running of the practice's reception service. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. These duties will be carried out at both our Milnsbridge and Netherton sites. About us
New Street & Netherton Group Practice serves our population of 8,300 patients across two sites based in Milnsbridge and Netherton. The care and wellbeing of our patients is at the core of everything we do, which is reflected in the compliments we receive from our patients. We are a forward thinking, dynamic team led by our two GP Partners. Our clinical team consists of GPs, Advanced Practitioners, Nurses and Healthcare Assistants, supported by our secretarial and admin teams. We also work alongside physiotherapists, social prescribers, pharmacists and mental health support workers who are aligned with us from The Viaduct PCN. Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers. The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Maintain and monitor the practice appointment system. Process personal, telephone and e-requests for appointments. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently. Clinically code data on SystmOne. Photocopy documentation as required. Data entry of new and temporary registrations and relevant patient information as required. Input data into patients healthcare records as necessary. Action patient correspondence as necessary Scan patient related documentation and attach scanned documents to patients healthcare records. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner. Carry out system searches as requested. Maintain a clean, tidy, effective working area at all times. Monitor and maintain the reception area and notice boards. Complete opening and closing procedures in accordance with the duty rota. Order and monitor stationery supplies. Support all clinical staff with general tasks as requested. Person Specification
Experience
Experience of working with the general public Experience of administrative duties Experience of working in a healthcare setting Experience of using a patient records system ideally SystmOne Personal Qualities
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Qualifications
Educated to GCSE level or equivalent Level 2 qualification in Mathematics and English (equivalent to GCSE grade 4 to 9 or A* to C) Skills
Excellent communication skills (written and oral) Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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To carry out a range of reception and administrative tasks in relation to the day-to-day running of the practice's reception service. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. These duties will be carried out at both our Milnsbridge and Netherton sites. About us
New Street & Netherton Group Practice serves our population of 8,300 patients across two sites based in Milnsbridge and Netherton. The care and wellbeing of our patients is at the core of everything we do, which is reflected in the compliments we receive from our patients. We are a forward thinking, dynamic team led by our two GP Partners. Our clinical team consists of GPs, Advanced Practitioners, Nurses and Healthcare Assistants, supported by our secretarial and admin teams. We also work alongside physiotherapists, social prescribers, pharmacists and mental health support workers who are aligned with us from The Viaduct PCN. Job responsibilities
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers. The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: Maintain and monitor the practice appointment system. Process personal, telephone and e-requests for appointments. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately. Signpost patients to the correct service. Initiating contact with and responding to, requests from patients, team members and external agencies As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently. Clinically code data on SystmOne. Photocopy documentation as required. Data entry of new and temporary registrations and relevant patient information as required. Input data into patients healthcare records as necessary. Action patient correspondence as necessary Scan patient related documentation and attach scanned documents to patients healthcare records. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner. Carry out system searches as requested. Maintain a clean, tidy, effective working area at all times. Monitor and maintain the reception area and notice boards. Complete opening and closing procedures in accordance with the duty rota. Order and monitor stationery supplies. Support all clinical staff with general tasks as requested. Person Specification
Experience
Experience of working with the general public Experience of administrative duties Experience of working in a healthcare setting Experience of using a patient records system ideally SystmOne Personal Qualities
Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Qualifications
Educated to GCSE level or equivalent Level 2 qualification in Mathematics and English (equivalent to GCSE grade 4 to 9 or A* to C) Skills
Excellent communication skills (written and oral) Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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