Part-time Medical Receptionist/Secretary
Small friendly, well-established GP practice in Bilton, looking for a medical receptionist to join our team for 16 hours per week, worked over 2 days. The role involves all aspects of reception duties and secretarial support.
Candidates must be able to demonstrate good computer skills and be able to communicate effectively at all levels. Previous experience of working in a GP practice would be an advantage. Applicants would benefit from NHS experience and use of System One clinical system, although training will be given.
Main Duties of the Job Telephone and face-to-face contact with patients, booking appointments, issuing repeat prescriptions, dealing with queries, interacting with clinical and other admin staff, processing referrals, scanning letters, and read coding.
Job Responsibilities The purpose of the role is to:
Work within a team of receptionists to provide an efficient reception service to patients;
Deal with patients in a courteous and effective manner, presenting a friendly image to patients and other visitors, either in person or via the telephone;
Undertake a variety of administrative duties to assist in the efficient running of reception services including the provision of clerical support to clinical staff and other members of the practice team;
Communicate effectively with patients, staff, and other healthcare professionals.
Duties and responsibilities may vary from time to time to accommodate emerging and evolving issues affecting practice services:
Work with colleagues to provide good customer care to all our patients;
Receive callers both in person and by telephone and process requests for appointments, visits, and telephone consultations, ensuring callers are triaged to the appropriate healthcare professional;
Taking messages and passing on information to members of the clinical team;
Using the surgery clinical systems to process patient data including the booking of appointments, processing repeat prescription requests, and the processing and recording of associated patient information in accordance with practice procedures;
Scanning of patient information, maintaining filing systems, and retrieving paperwork as required;
Conform to practice policies, information governance, and procedures;
Providing clerical assistance to support the practice in its day-to-day business including word/data processing and photocopying, processing and distributing incoming (and outgoing) mail;
Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers;
Assist in maintaining surgery security and health & safety requirements;
Any other duties as directed.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, or the business of the practice may only be divulged to authorized persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety The post-holder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures.
Using personal security systems within the workplace according to practice guidelines;
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks;
Making effective use of training to update knowledge and skills;
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards;
Actively reporting health and safety hazards and infection hazards immediately when recognized;
Keeping own work areas and general/patient areas clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role;
Undertaking periodic infection control training (minimum annually).
Equality and Diversity The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include:
Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation;
Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues;
Behaving in a manner which is welcoming to the individual, is non-judgmental, and respects their circumstances, feelings, priorities, and rights.
Person Specification Experience
Experience of working in the NHS is an advantage;
Knowledge of System One Clinical System.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
Small friendly, well-established GP practice in Bilton, looking for a medical receptionist to join our team for 16 hours per week, worked over 2 days. The role involves all aspects of reception duties and secretarial support.
Candidates must be able to demonstrate good computer skills and be able to communicate effectively at all levels. Previous experience of working in a GP practice would be an advantage. Applicants would benefit from NHS experience and use of System One clinical system, although training will be given.
Main Duties of the Job Telephone and face-to-face contact with patients, booking appointments, issuing repeat prescriptions, dealing with queries, interacting with clinical and other admin staff, processing referrals, scanning letters, and read coding.
Job Responsibilities The purpose of the role is to:
Work within a team of receptionists to provide an efficient reception service to patients;
Deal with patients in a courteous and effective manner, presenting a friendly image to patients and other visitors, either in person or via the telephone;
Undertake a variety of administrative duties to assist in the efficient running of reception services including the provision of clerical support to clinical staff and other members of the practice team;
Communicate effectively with patients, staff, and other healthcare professionals.
Duties and responsibilities may vary from time to time to accommodate emerging and evolving issues affecting practice services:
Work with colleagues to provide good customer care to all our patients;
Receive callers both in person and by telephone and process requests for appointments, visits, and telephone consultations, ensuring callers are triaged to the appropriate healthcare professional;
Taking messages and passing on information to members of the clinical team;
Using the surgery clinical systems to process patient data including the booking of appointments, processing repeat prescription requests, and the processing and recording of associated patient information in accordance with practice procedures;
Scanning of patient information, maintaining filing systems, and retrieving paperwork as required;
Conform to practice policies, information governance, and procedures;
Providing clerical assistance to support the practice in its day-to-day business including word/data processing and photocopying, processing and distributing incoming (and outgoing) mail;
Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers;
Assist in maintaining surgery security and health & safety requirements;
Any other duties as directed.
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, or the business of the practice may only be divulged to authorized persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety The post-holder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures.
Using personal security systems within the workplace according to practice guidelines;
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks;
Making effective use of training to update knowledge and skills;
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards;
Actively reporting health and safety hazards and infection hazards immediately when recognized;
Keeping own work areas and general/patient areas clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role;
Undertaking periodic infection control training (minimum annually).
Equality and Diversity The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include:
Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation;
Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues;
Behaving in a manner which is welcoming to the individual, is non-judgmental, and respects their circumstances, feelings, priorities, and rights.
Person Specification Experience
Experience of working in the NHS is an advantage;
Knowledge of System One Clinical System.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr
