Medical Receptionist in Patient Services
Due to our longest-serving receptionist of almost 10 years taking her well-deserved retirement, we are looking to recruit a new team member in our very friendly and efficient Patient Services Team here at Imeary Medical Group for 24.5 hours per week. Based in our purpose-built building at Stanhope Parade, your hours would be: We open one Saturday per month for Extended Access and you would be on the rota to work one Saturday every 4 months. We also provide Extended Access every Monday evening from 6.30-8pm and you would be required to work this on a rota basis when the staff member who does this shift is on annual leave. You must be available to work overtime as required where usually one month's notice is given. The successful candidate will be friendly, confident, resilient, flexible, have well-developed teamwork, communication, organisational and customer service skills. Experience of working in a GP Practice and using Emis Web would be desirable but not essential. We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values-driven organisation and we are passionate about providing the best possible healthcare for our patients. Apply by emailing Suzanne.roberts11@nhs.net by 16th January. Main Duties of the Job
Job Summary To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, friendly, efficient and effective way. Provide general assistance to the practice team and project a positive, caring and friendly image to patients and other visitors, either in person or via the telephone. About Us
Imeary Medical Group is a small, very friendly, forward-thinking, digitally motivated GP Practice with 4,250 patients situated in South Shields, very close to good transport links, schools, independent shops & businesses. We aim to provide excellent clinical care to our patients within a supportive, sustainable environment for our team. We are part of Primary Care Network South, delivering services to patients in the close surrounding area, as well as the whole of South Tyneside. Job Responsibilities
Main Duties of the Job Before we get to the job description, please note our 'practice beliefs' below: We wish to provide a patient-focused, friendly, efficient service. We want to try and help patients, team members & our NHS colleagues whenever possible. We promote an inclusive working environment. We believe in booking the right appointment with the right clinician (asking questions in the right way & offering alternatives and signposting to more appropriate services). We promote a child-friendly environment & attitude. We are always willing to help. We do not want to be obstructive or seen to be creating barriers for patients. We like today's work done today (whenever possible). We don't believe in asking patients to ring back tomorrow. We strive at all times to try & deal with their query at the time. We have created & try to maintain a positive, friendly environment to work in. We have created and work hard to maintain good relationships with patients & other agencies. The safety and well-being of our team is extremely important and with this in mind, we do not tolerate anyone abusing our staff. Overview of Your Organisation Imeary Medical Group is a small, very friendly, forward-thinking, digitally motivated GP Practice with 4,250 patients situated in South Shields, very close to good transport links, schools, independent shops & businesses. We aim to provide excellent clinical care to our patients within a supportive, sustainable environment for our team. We are part of Primary Care Network South, delivering services to patients in the close surrounding area, as well as the whole of South Tyneside. Job Title: Patient Services (Medical Receptionist) Hours: 24.5 (must be available for overtime when required, for example covering colleague sickness, annual leave and Extended Access sessions) Reports to: Patient Services Manager Job Responsibilities: Reception Welcome patients on arrival in a friendly & courteous manner and monitor the flow of patients during consultations, informing them about changes or delays and dealing with queries as required. Assist patients with online registration, eConsult, self-check in and all relevant online services. Participate in covering Reception and all associated work regarding Extended Access and Extended Hours. Work in accordance with written protocols. Deal with administrative tasks as requested by clinical staff. Ensure all messages from patients, medical personnel, other health service staff and the general public are recorded accurately and passed on to the appropriate staff member. Liaise confidently and professionally with health care professionals and attached staff. Ensure patients are informed about medical students, doctors or other clinical staff in training and ask for consent as required. Safely send emails and texts to patients and other agencies as required following protocol. Use eConsult Lite to assist you when making appointments. Promote/register patients with online Patient Access, advise patients of the Electronic Prescribing Service (EPS) and the NHS App. Issue repeat prescriptions and send electronically to GP. Manage the Medicines Management workflow prescription requests. Open and stamp all incoming post and pass to Admin for processing in a timely manner. Regularly check the script box for out of date scripts & the sick note collection box for sick notes more than 3 months old. Regularly check the 'Letters/Reports Collection Box' and record/destroy out of date items as per policy. Arrange and print off specimen/blood forms using ICE system at clinician request. Give results to patients. Deal appropriately with incoming urgent documents and work. Manage all aspects of reception position as necessary. There may be very occasional times when you are required to work alone in the practice. Appointments Process appointment requests from patients by telephone and in person via eConsult Lite following protocols to allocate to appropriate clinician and prioritise urgent requests. Record visit requests on EMIS in line with protocols. Make appointments as advised by Admin/HCA/Practice Manager. Computer/IT Be proficient in the use of EMISWeb appointments, tasks, notifications, electronic repeat prescriptions and accessing records. Register new patients computer data entry and medical records. Process patients change of address and contact details computer data and medical records. During each shift check and respond to NHSmail e-mails as appropriate. Use technology available e.g. AccuRx for sending texts to patients. Create posters and information documents as required. Telephone Have working knowledge of telephone system, during and after hours. Deal with incoming calls or re-direct to the appropriate member of staff. Ensure phone messages are correct and up to date ready for closures via online portal. Other Tasks & Housekeeping Duties Ensure working areas are kept clean and tidy as required. Ensure public areas (Reception/Waiting Room) are kept tidy and welcoming. Ensure reception office is kept tidy and professional. Management of stock in your work area. Any other tasks appropriate to your role as requested by Management. Skills & Qualities Required for the Role of Medical Receptionist Excellent understanding of confidentiality in general practice/NHS. Ability to work as part of a team and autonomously when required. Must be able to signpost effectively. Must be open, honest and trustworthy. Must be professional and have integrity. Must have IT skills (EMIS knowledge essential). Must have excellent communication skills. Must be reliable, well organised and flexible. Must have the ability to remain calm and be calming. Must ensure decision-making process considers effects on patients, staff and business. Must be friendly, enthusiastic, courteous & compassionate. Must have pride in self, team and workplace. Must be driven & highly motivated with the ability to motivate, a forward thinker with a can do attitude. Must have the ability to be assertive and firm when required and to act fairly & with empathy. Confidentiality: In the course of seeking treatment, patients entrust us with sensitive information. They expect that staff will respect their privacy and act appropriately. The post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. All such information is to be regarded as strictly confidential. Person Specification
Good standard of general education. Practical experience of working with others. Experience of using own initiative. Experience of customer service. Excellent communication skills both written and oral. Good interpersonal skills. Must be able to perform under pressure. Must be adaptable, able to embrace change and be flexible. Must be kind, caring & considerate. Must be empathetic & understanding. Must have an excellent understanding of confidentiality in general practice/NHS. Must have the ability to work as part of a team and autonomously when required. Must be open, honest, loyal and trustworthy. Must be professional and have integrity. Must have excellent communication skills. Must be reliable, well organised and flexible. Must have the ability to remain calm and be calming. Must ensure decision-making process considers effects on patients, staff and business. Must be friendly, enthusiastic, courteous & compassionate. Must have pride in self, team and workplace. Must be driven & highly motivated with the ability to motivate, a forward thinker with a can do attitude. Must have a knowledge of local health care services to assist signposting. Must be of smart appearance. Time management. Negotiation and conflict management. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Due to our longest-serving receptionist of almost 10 years taking her well-deserved retirement, we are looking to recruit a new team member in our very friendly and efficient Patient Services Team here at Imeary Medical Group for 24.5 hours per week. Based in our purpose-built building at Stanhope Parade, your hours would be: We open one Saturday per month for Extended Access and you would be on the rota to work one Saturday every 4 months. We also provide Extended Access every Monday evening from 6.30-8pm and you would be required to work this on a rota basis when the staff member who does this shift is on annual leave. You must be available to work overtime as required where usually one month's notice is given. The successful candidate will be friendly, confident, resilient, flexible, have well-developed teamwork, communication, organisational and customer service skills. Experience of working in a GP Practice and using Emis Web would be desirable but not essential. We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values-driven organisation and we are passionate about providing the best possible healthcare for our patients. Apply by emailing Suzanne.roberts11@nhs.net by 16th January. Main Duties of the Job
Job Summary To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, friendly, efficient and effective way. Provide general assistance to the practice team and project a positive, caring and friendly image to patients and other visitors, either in person or via the telephone. About Us
Imeary Medical Group is a small, very friendly, forward-thinking, digitally motivated GP Practice with 4,250 patients situated in South Shields, very close to good transport links, schools, independent shops & businesses. We aim to provide excellent clinical care to our patients within a supportive, sustainable environment for our team. We are part of Primary Care Network South, delivering services to patients in the close surrounding area, as well as the whole of South Tyneside. Job Responsibilities
Main Duties of the Job Before we get to the job description, please note our 'practice beliefs' below: We wish to provide a patient-focused, friendly, efficient service. We want to try and help patients, team members & our NHS colleagues whenever possible. We promote an inclusive working environment. We believe in booking the right appointment with the right clinician (asking questions in the right way & offering alternatives and signposting to more appropriate services). We promote a child-friendly environment & attitude. We are always willing to help. We do not want to be obstructive or seen to be creating barriers for patients. We like today's work done today (whenever possible). We don't believe in asking patients to ring back tomorrow. We strive at all times to try & deal with their query at the time. We have created & try to maintain a positive, friendly environment to work in. We have created and work hard to maintain good relationships with patients & other agencies. The safety and well-being of our team is extremely important and with this in mind, we do not tolerate anyone abusing our staff. Overview of Your Organisation Imeary Medical Group is a small, very friendly, forward-thinking, digitally motivated GP Practice with 4,250 patients situated in South Shields, very close to good transport links, schools, independent shops & businesses. We aim to provide excellent clinical care to our patients within a supportive, sustainable environment for our team. We are part of Primary Care Network South, delivering services to patients in the close surrounding area, as well as the whole of South Tyneside. Job Title: Patient Services (Medical Receptionist) Hours: 24.5 (must be available for overtime when required, for example covering colleague sickness, annual leave and Extended Access sessions) Reports to: Patient Services Manager Job Responsibilities: Reception Welcome patients on arrival in a friendly & courteous manner and monitor the flow of patients during consultations, informing them about changes or delays and dealing with queries as required. Assist patients with online registration, eConsult, self-check in and all relevant online services. Participate in covering Reception and all associated work regarding Extended Access and Extended Hours. Work in accordance with written protocols. Deal with administrative tasks as requested by clinical staff. Ensure all messages from patients, medical personnel, other health service staff and the general public are recorded accurately and passed on to the appropriate staff member. Liaise confidently and professionally with health care professionals and attached staff. Ensure patients are informed about medical students, doctors or other clinical staff in training and ask for consent as required. Safely send emails and texts to patients and other agencies as required following protocol. Use eConsult Lite to assist you when making appointments. Promote/register patients with online Patient Access, advise patients of the Electronic Prescribing Service (EPS) and the NHS App. Issue repeat prescriptions and send electronically to GP. Manage the Medicines Management workflow prescription requests. Open and stamp all incoming post and pass to Admin for processing in a timely manner. Regularly check the script box for out of date scripts & the sick note collection box for sick notes more than 3 months old. Regularly check the 'Letters/Reports Collection Box' and record/destroy out of date items as per policy. Arrange and print off specimen/blood forms using ICE system at clinician request. Give results to patients. Deal appropriately with incoming urgent documents and work. Manage all aspects of reception position as necessary. There may be very occasional times when you are required to work alone in the practice. Appointments Process appointment requests from patients by telephone and in person via eConsult Lite following protocols to allocate to appropriate clinician and prioritise urgent requests. Record visit requests on EMIS in line with protocols. Make appointments as advised by Admin/HCA/Practice Manager. Computer/IT Be proficient in the use of EMISWeb appointments, tasks, notifications, electronic repeat prescriptions and accessing records. Register new patients computer data entry and medical records. Process patients change of address and contact details computer data and medical records. During each shift check and respond to NHSmail e-mails as appropriate. Use technology available e.g. AccuRx for sending texts to patients. Create posters and information documents as required. Telephone Have working knowledge of telephone system, during and after hours. Deal with incoming calls or re-direct to the appropriate member of staff. Ensure phone messages are correct and up to date ready for closures via online portal. Other Tasks & Housekeeping Duties Ensure working areas are kept clean and tidy as required. Ensure public areas (Reception/Waiting Room) are kept tidy and welcoming. Ensure reception office is kept tidy and professional. Management of stock in your work area. Any other tasks appropriate to your role as requested by Management. Skills & Qualities Required for the Role of Medical Receptionist Excellent understanding of confidentiality in general practice/NHS. Ability to work as part of a team and autonomously when required. Must be able to signpost effectively. Must be open, honest and trustworthy. Must be professional and have integrity. Must have IT skills (EMIS knowledge essential). Must have excellent communication skills. Must be reliable, well organised and flexible. Must have the ability to remain calm and be calming. Must ensure decision-making process considers effects on patients, staff and business. Must be friendly, enthusiastic, courteous & compassionate. Must have pride in self, team and workplace. Must be driven & highly motivated with the ability to motivate, a forward thinker with a can do attitude. Must have the ability to be assertive and firm when required and to act fairly & with empathy. Confidentiality: In the course of seeking treatment, patients entrust us with sensitive information. They expect that staff will respect their privacy and act appropriately. The post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. All such information is to be regarded as strictly confidential. Person Specification
Good standard of general education. Practical experience of working with others. Experience of using own initiative. Experience of customer service. Excellent communication skills both written and oral. Good interpersonal skills. Must be able to perform under pressure. Must be adaptable, able to embrace change and be flexible. Must be kind, caring & considerate. Must be empathetic & understanding. Must have an excellent understanding of confidentiality in general practice/NHS. Must have the ability to work as part of a team and autonomously when required. Must be open, honest, loyal and trustworthy. Must be professional and have integrity. Must have excellent communication skills. Must be reliable, well organised and flexible. Must have the ability to remain calm and be calming. Must ensure decision-making process considers effects on patients, staff and business. Must be friendly, enthusiastic, courteous & compassionate. Must have pride in self, team and workplace. Must be driven & highly motivated with the ability to motivate, a forward thinker with a can do attitude. Must have a knowledge of local health care services to assist signposting. Must be of smart appearance. Time management. Negotiation and conflict management. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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