We are recruiting a Medical Receptionist to join our busy reception team to provide a friendly, efficient and helpful service to the practice population.
Are you an experienced Medical Receptionist looking for a new challenge?
Have you previously worked for an NHS organisation?
Are you completely new to General Practice but have transferable skills and would like the chance to train in this very hectic but rewarding role?
Yes? We would love to hear from you.
Main duties of the job
The Medical Receptionist plays a key role as a member of the team in providing efficient, helpful and sympathetic care to the practice patients and developing skills in equating practice protocol with patient demands. Through sensible use of initiative, a flexible approach, and working to consistent high standards of accuracy, he/she will provide valuable help and support to the partners and all colleagues in the team. You will be expected to manage, plan, and prioritise tasks efficiently and effectively to achieve and maintain a high standard of patient care. About us
The GP Suite is a small GP Practice based in Jarrow with a patient population of approximately 4550 patients. Our team consists of three GP Partners, two Advanced Clinical Practitioners, two Practice Nurses, and one nurse associate. Our clinicians are closely supported by an excellent Administration/Reception and management team. We strive to deliver the highest standard of patient care and maintain good working relationships with external services. Job responsibilities
Appointment Scheduling
- manage and coordinate patient appointments using the practice's clinical system; EMIS Web Phone Management
- handling incoming calls, addressing patient queries, providing information and directing calls appropriately Administrative Duties
- perform various administrative tasks, including updating patient records, processing paperwork, and prescription requests Communication
- serve as a liaison between patients, healthcare providers, and clinical staff, ensuring clear and effective communication Problem Solving
- address and resolve patient concerns and issues promptly and courteously (must be available for overtime when required, for example, covering colleague sickness and annual leave) Person Specification
Experience
Good standard of general education Practical experience of working with others Experience of using own initiative Experience of customer service Excellent communication skills both written and oral Good interpersonal skills Must be able to perform under pressure Must be adaptable, able to embrace change and be flexible Must be kind, caring & considerate Must be empathetic & understanding Must have an excellent understanding of confidentiality in general practice/NHS Must have the ability to work as part of a team and autonomously when required Must be open, honest, loyal, and trustworthy Must be professional and have integrity Must have excellent communication skills (be articulate, be able to listen, use facial expressions & body language, take accurate notes etc) Must be reliable, well-organised, and flexible Must have the ability to remain calm and be calming Must ensure decision-making process considers effects on patients, staff, and business Must be friendly, enthusiastic, courteous & compassionate Must have pride in self, team, and workplace Must be driven & highly motivated with the ability to motivate, a forward thinker with a can-do attitude Must have knowledge of local health care services to assist signposting Must be of smart appearance Time management Negotiation and conflict management Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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The Medical Receptionist plays a key role as a member of the team in providing efficient, helpful and sympathetic care to the practice patients and developing skills in equating practice protocol with patient demands. Through sensible use of initiative, a flexible approach, and working to consistent high standards of accuracy, he/she will provide valuable help and support to the partners and all colleagues in the team. You will be expected to manage, plan, and prioritise tasks efficiently and effectively to achieve and maintain a high standard of patient care. About us
The GP Suite is a small GP Practice based in Jarrow with a patient population of approximately 4550 patients. Our team consists of three GP Partners, two Advanced Clinical Practitioners, two Practice Nurses, and one nurse associate. Our clinicians are closely supported by an excellent Administration/Reception and management team. We strive to deliver the highest standard of patient care and maintain good working relationships with external services. Job responsibilities
Appointment Scheduling
- manage and coordinate patient appointments using the practice's clinical system; EMIS Web Phone Management
- handling incoming calls, addressing patient queries, providing information and directing calls appropriately Administrative Duties
- perform various administrative tasks, including updating patient records, processing paperwork, and prescription requests Communication
- serve as a liaison between patients, healthcare providers, and clinical staff, ensuring clear and effective communication Problem Solving
- address and resolve patient concerns and issues promptly and courteously (must be available for overtime when required, for example, covering colleague sickness and annual leave) Person Specification
Experience
Good standard of general education Practical experience of working with others Experience of using own initiative Experience of customer service Excellent communication skills both written and oral Good interpersonal skills Must be able to perform under pressure Must be adaptable, able to embrace change and be flexible Must be kind, caring & considerate Must be empathetic & understanding Must have an excellent understanding of confidentiality in general practice/NHS Must have the ability to work as part of a team and autonomously when required Must be open, honest, loyal, and trustworthy Must be professional and have integrity Must have excellent communication skills (be articulate, be able to listen, use facial expressions & body language, take accurate notes etc) Must be reliable, well-organised, and flexible Must have the ability to remain calm and be calming Must ensure decision-making process considers effects on patients, staff, and business Must be friendly, enthusiastic, courteous & compassionate Must have pride in self, team, and workplace Must be driven & highly motivated with the ability to motivate, a forward thinker with a can-do attitude Must have knowledge of local health care services to assist signposting Must be of smart appearance Time management Negotiation and conflict management Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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