We are looking for a part time receptionist to join our friendly and supportive team.
Experience of working in a GP Practice is preferred.
Main duties of the job
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS). Helping and supporting patients both in person and on the phone. Answering telephone calls and booking appointments. Prescription processing. Coding and actioning letters. Using EMIS, our computerised patient system. Training can be provided. Admin duties including completion of tasks, sorting and opening post and dealing with queries. Answering the telephones and dealing with queries arising. About us
We are a busy GP Practice located on the outskirts of Newcastle-under-Lyme. We have a practice population size of around 4800 patients from diverse backgrounds. Our team includes: 3 GP Partners 1 Practice Nurse 1 Healthcare Practitioner 1 Practice Manager 1 Office Manager 2 Senior Admin We are also a Keele Medical School accredited training provider. We are involved with Foundation Doctors and are an established GP Vocational training practice. Job responsibilities
Administrative Support Provide comprehensive secretarial and administrative support to GPs and other healthcare professionals. Prepare, manage, and maintain patient correspondence, including referral letters, reports, and medical documents, using appropriate software and templates. Maintain patient confidentiality and adhere to data protection regulations. Communication Act as the first point of contact for queries from patients, healthcare providers, and other third parties. Manage telephone and email inquiries professionally, redirecting or escalating as necessary. Relay messages accurately and in a timely manner to the appropriate team member. Document and Record Management Maintain accurate and up-to-date electronic and paper records. Monitor and manage deadlines for patient referrals and follow-ups. Skills and Qualifications
Essential Previous experience in a medical or similar administrative role. Proficiency in office software (e.g., Microsoft Office Suite) and familiarity with electronic patient record systems (e.g., EMIS, SystmOne). Excellent organisational skills and attention to detail. Strong communication skills, both written and verbal. Ability to handle sensitive information with confidentiality and discretion. Desirable Knowledge of medical terminology. Experience using electronic referral systems (e.g., eRS). Familiarity with NHS processes and policies. Personal Attributes Professional and approachable demeanor. Ability to work independently and as part of a team. Strong problem-solving skills and initiative. Calm under pressure and able to prioritise tasks effectively. This role is pivotal to ensuring the smooth operation of the GP surgery, supporting both clinical staff and patients with excellent administrative and communication skills. Person Specification
Qualifications Educated to GCSE level or equivalent - desirable GCSE Mathematics & English (C or above) - Desirable Experience Experience of working with the general public - essential Experience of administrative duties - desirable Experience of working in a health care setting as a medical secretary - essential Skills Excellent communication skills (written and oral) - essential Competent in the use of Office and Outlook - essential Ability to work as a team member and autonomously - essential Good interpersonal skills - essential Problem solving & analytical skills - essential Ability to follow policy and procedure - essential Personal Qualities Polite and confident - essential Flexible and cooperative - essential Motivated - essential Forward thinker - essential High levels of integrity and loyalty - essential Sensitive and empathetic in distressing situations - essential Ability to work under pressure - essential Other requirements Flexibility to work outside of core office hours - essential Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team. Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS). Helping and supporting patients both in person and on the phone. Answering telephone calls and booking appointments. Prescription processing. Coding and actioning letters. Using EMIS, our computerised patient system. Training can be provided. Admin duties including completion of tasks, sorting and opening post and dealing with queries. Answering the telephones and dealing with queries arising. About us
We are a busy GP Practice located on the outskirts of Newcastle-under-Lyme. We have a practice population size of around 4800 patients from diverse backgrounds. Our team includes: 3 GP Partners 1 Practice Nurse 1 Healthcare Practitioner 1 Practice Manager 1 Office Manager 2 Senior Admin We are also a Keele Medical School accredited training provider. We are involved with Foundation Doctors and are an established GP Vocational training practice. Job responsibilities
Administrative Support Provide comprehensive secretarial and administrative support to GPs and other healthcare professionals. Prepare, manage, and maintain patient correspondence, including referral letters, reports, and medical documents, using appropriate software and templates. Maintain patient confidentiality and adhere to data protection regulations. Communication Act as the first point of contact for queries from patients, healthcare providers, and other third parties. Manage telephone and email inquiries professionally, redirecting or escalating as necessary. Relay messages accurately and in a timely manner to the appropriate team member. Document and Record Management Maintain accurate and up-to-date electronic and paper records. Monitor and manage deadlines for patient referrals and follow-ups. Skills and Qualifications
Essential Previous experience in a medical or similar administrative role. Proficiency in office software (e.g., Microsoft Office Suite) and familiarity with electronic patient record systems (e.g., EMIS, SystmOne). Excellent organisational skills and attention to detail. Strong communication skills, both written and verbal. Ability to handle sensitive information with confidentiality and discretion. Desirable Knowledge of medical terminology. Experience using electronic referral systems (e.g., eRS). Familiarity with NHS processes and policies. Personal Attributes Professional and approachable demeanor. Ability to work independently and as part of a team. Strong problem-solving skills and initiative. Calm under pressure and able to prioritise tasks effectively. This role is pivotal to ensuring the smooth operation of the GP surgery, supporting both clinical staff and patients with excellent administrative and communication skills. Person Specification
Qualifications Educated to GCSE level or equivalent - desirable GCSE Mathematics & English (C or above) - Desirable Experience Experience of working with the general public - essential Experience of administrative duties - desirable Experience of working in a health care setting as a medical secretary - essential Skills Excellent communication skills (written and oral) - essential Competent in the use of Office and Outlook - essential Ability to work as a team member and autonomously - essential Good interpersonal skills - essential Problem solving & analytical skills - essential Ability to follow policy and procedure - essential Personal Qualities Polite and confident - essential Flexible and cooperative - essential Motivated - essential Forward thinker - essential High levels of integrity and loyalty - essential Sensitive and empathetic in distressing situations - essential Ability to work under pressure - essential Other requirements Flexibility to work outside of core office hours - essential Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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