SUMMARY:
As a
Front Desk / Patient Services Representative II , you will be responsible for patient registration, scheduling, and triaging clinical calls for multiple practices and facilities. Schedule:
Full Time / Monday - Friday 7:15 AM - 3:45 PM Compensation:
$19 - $21 x hr (based on experience) plus a comprehensive benefits package. **This is a Front Desk position with Skin Pros based out of our Swansea dermatology practice. Please note, there will be several weeks of training which will take place out of our Providence location. The individual selected must also be willing to float and cover other locations as needed (e.g., Providence, Newport & Cumberland, MA).** ESSENTIAL FUNCTIONS: Greets patients, registering and scheduling as appropriate. Triages and routes clinical calls as appropriate. Assists patients with necessary paperwork as needed. Maintains work area and lobby in neat and orderly manner. Escalates questions/issues to appropriate resources as needed. Meets department productivity standards. Maintains an understanding of billing information to assist providers and medical staff. Maintains an understanding of services provided by Practitioner and location. Enters referral information as appropriate. Files and pulls medical charts as needed. Regular and reliable attendance. Performs other duties as assigned. EXPERIENCE / EDUCATION: High school diploma or equivalent. 0-1 year customer service experience in a call center, healthcare, or retail environment. Ability to ask patients for payment at the Time of Service. Computer savvy with the ability to navigate between multiple systems simultaneously. Proficiency in Microsoft Office Applications. PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of the upper body is required for extended use of a computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: Works in a well-lit, ventilated, and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts. The noise level in the work environment is typical for an office and/or medical clinic environment.
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Front Desk / Patient Services Representative II , you will be responsible for patient registration, scheduling, and triaging clinical calls for multiple practices and facilities. Schedule:
Full Time / Monday - Friday 7:15 AM - 3:45 PM Compensation:
$19 - $21 x hr (based on experience) plus a comprehensive benefits package. **This is a Front Desk position with Skin Pros based out of our Swansea dermatology practice. Please note, there will be several weeks of training which will take place out of our Providence location. The individual selected must also be willing to float and cover other locations as needed (e.g., Providence, Newport & Cumberland, MA).** ESSENTIAL FUNCTIONS: Greets patients, registering and scheduling as appropriate. Triages and routes clinical calls as appropriate. Assists patients with necessary paperwork as needed. Maintains work area and lobby in neat and orderly manner. Escalates questions/issues to appropriate resources as needed. Meets department productivity standards. Maintains an understanding of billing information to assist providers and medical staff. Maintains an understanding of services provided by Practitioner and location. Enters referral information as appropriate. Files and pulls medical charts as needed. Regular and reliable attendance. Performs other duties as assigned. EXPERIENCE / EDUCATION: High school diploma or equivalent. 0-1 year customer service experience in a call center, healthcare, or retail environment. Ability to ask patients for payment at the Time of Service. Computer savvy with the ability to navigate between multiple systems simultaneously. Proficiency in Microsoft Office Applications. PHYSICAL AND MENTAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job responsibilities. While performing the duties of this job, the employee is occasionally required to stand; walk; sit for extended periods; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, bend, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift, push, pull and/or move up to 20 pounds. Repetitive motion of the upper body is required for extended use of a computer. Required specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT AND TRAVEL REQUIREMENTS: Works in a well-lit, ventilated, and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts. The noise level in the work environment is typical for an office and/or medical clinic environment.
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