Dorset HealthCare University NHS Foundation Trust
Are you an enthusiastic Administrator with a basic understanding of the DPA 2018 and UKGDPR? Our Medical Records and Information Governance team are looking for a Medical Records Administrator to join their dynamic team. The Medical Records Team process Subject Access Requests (SAR's) from patients, Court, Police, Solicitors, Staff, and other NHS Trusts relating to both physical and mental health records. The team also processes Freedom of Information Requests (FOI's) from the public. This role is varied and challenging, and it is very rewarding due to supporting patients and other requesters in providing medical records. The Medical Records Administrator is a full-time permanent post, primarily based at Sentinel House, Poole. Being a driver is essential for the role due to the need to travel to other Trust sites, e.g., Forston Clinic, Dorchester. As the Medical Records Administrator, you will ensure confidential, efficient, and comprehensive administrative support to patients and other requesters. Main duties of the job
The role involves working on a wide variety of administrative tasks which include, but are not limited to: Answering incoming team telephone calls. Monitoring SAR and FOI Mailboxes for requests. Liaising with requesters and obtaining relevant proof of identification and signed consents. Logging SAR requests, sourcing, preparing, redacting, and releasing records. Logging FOI requests, assigning to teams for response, monitoring progress, formatting response, and submitting to requesters. Meticulous attention to detail and accuracy is essential in this role, as the team is governed by legislation. The role can be both challenging and rewarding, as you will be helping patients, Courts, Police, Solicitors, and staff with their requests. A basic understanding of the DPA 2018, UKGDPR, and FOIA is essential to the role; however, full training will be given to the right candidate. A willingness to learn, meet tight statutory deadlines, deliver accurate results, and work as part of a dynamic team are key factors we are looking for. About us
At Dorset HealthCare, we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are many ways you can make a difference in our communities. Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future; we believe in equal opportunities and celebrate diversity. We're an inclusive workplace, where everyone is welcome, can be authentic, and are encouraged to be the best version of ourselves. Working with us, you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. You'll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do. Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. As part of our vision to have a skilled, diverse, and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills, and other employment support. If you would like or know of anyone who would value this support, please contact dhc.wideningparticipation@nhs.net. While most communication is via email, an ability to speak confidently with the public on the phone and with colleagues is essential. An ability to listen and respond clearly to requests and work to legally imposed deadlines set by the Data Protection Act (DPA) 2018, UK GDPR, and Freedom of Information Act (FOIA) is of utmost importance. Person Specification
Education and Legislation
Minimum of 4 GCSEs (including English) or equivalent Knowledge of patient administration and other related systems, acquired through training experience to NVQ 3 equivalent or ECDL or equivalent Basic understanding of the DPA (2018) and UKGDPR Basic understanding of the FOIA Driving Licence
Must have a driving licence and access to a vehicle Working Criteria
Experience of dealing with Subject Access Requests Experience of dealing with Freedom of Information Requests Good communication and administration skills Previous office administration experience, working in a busy office Able to concentrate for long periods of time (reading and redacting) Work well as part of a team Meticulous attention to detail and accuracy Understanding of healthcare procedures and patient confidentiality Previous NHS experience IT Experience
Confidence in the use of Microsoft Office 365, including Outlook, Excel, and Word Ability to adapt to new IT technology Demonstrable experience of using a range of word processing, spreadsheet, database, and/or presentation software to RSA 3 or equivalent standard Experience of using Trust systems, for example, RiO/SystmOne Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Dorset HealthCare University NHS Foundation Trust Deputy IG Manager and Health Records Manager
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Are you an enthusiastic Administrator with a basic understanding of the DPA 2018 and UKGDPR? Our Medical Records and Information Governance team are looking for a Medical Records Administrator to join their dynamic team. The Medical Records Team process Subject Access Requests (SAR's) from patients, Court, Police, Solicitors, Staff, and other NHS Trusts relating to both physical and mental health records. The team also processes Freedom of Information Requests (FOI's) from the public. This role is varied and challenging, and it is very rewarding due to supporting patients and other requesters in providing medical records. The Medical Records Administrator is a full-time permanent post, primarily based at Sentinel House, Poole. Being a driver is essential for the role due to the need to travel to other Trust sites, e.g., Forston Clinic, Dorchester. As the Medical Records Administrator, you will ensure confidential, efficient, and comprehensive administrative support to patients and other requesters. Main duties of the job
The role involves working on a wide variety of administrative tasks which include, but are not limited to: Answering incoming team telephone calls. Monitoring SAR and FOI Mailboxes for requests. Liaising with requesters and obtaining relevant proof of identification and signed consents. Logging SAR requests, sourcing, preparing, redacting, and releasing records. Logging FOI requests, assigning to teams for response, monitoring progress, formatting response, and submitting to requesters. Meticulous attention to detail and accuracy is essential in this role, as the team is governed by legislation. The role can be both challenging and rewarding, as you will be helping patients, Courts, Police, Solicitors, and staff with their requests. A basic understanding of the DPA 2018, UKGDPR, and FOIA is essential to the role; however, full training will be given to the right candidate. A willingness to learn, meet tight statutory deadlines, deliver accurate results, and work as part of a dynamic team are key factors we are looking for. About us
At Dorset HealthCare, we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust running 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for a population of almost 800,000 people. We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are many ways you can make a difference in our communities. Our 7,000-strong workforce is at the heart of what we do, and our success is a testament to our brilliant people. We're all about building a workplace for the future; we believe in equal opportunities and celebrate diversity. We're an inclusive workplace, where everyone is welcome, can be authentic, and are encouraged to be the best version of ourselves. Working with us, you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. You'll be working towards our vision to be better every day through excellence, compassion, and expertise in all we do. Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post. As part of our vision to have a skilled, diverse, and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills, and other employment support. If you would like or know of anyone who would value this support, please contact dhc.wideningparticipation@nhs.net. While most communication is via email, an ability to speak confidently with the public on the phone and with colleagues is essential. An ability to listen and respond clearly to requests and work to legally imposed deadlines set by the Data Protection Act (DPA) 2018, UK GDPR, and Freedom of Information Act (FOIA) is of utmost importance. Person Specification
Education and Legislation
Minimum of 4 GCSEs (including English) or equivalent Knowledge of patient administration and other related systems, acquired through training experience to NVQ 3 equivalent or ECDL or equivalent Basic understanding of the DPA (2018) and UKGDPR Basic understanding of the FOIA Driving Licence
Must have a driving licence and access to a vehicle Working Criteria
Experience of dealing with Subject Access Requests Experience of dealing with Freedom of Information Requests Good communication and administration skills Previous office administration experience, working in a busy office Able to concentrate for long periods of time (reading and redacting) Work well as part of a team Meticulous attention to detail and accuracy Understanding of healthcare procedures and patient confidentiality Previous NHS experience IT Experience
Confidence in the use of Microsoft Office 365, including Outlook, Excel, and Word Ability to adapt to new IT technology Demonstrable experience of using a range of word processing, spreadsheet, database, and/or presentation software to RSA 3 or equivalent standard Experience of using Trust systems, for example, RiO/SystmOne Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Dorset HealthCare University NHS Foundation Trust Deputy IG Manager and Health Records Manager
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