Site: Bristol Dental Hospital
Town: Bristol
Salary: £24,071 - £25,674 pa (Dependant on Experience)
Salary period: Yearly
Closing: Today at 23:59
As an organisation, we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian, and minority ethnic candidates as they are under-represented within the Trust.
We are looking for an experienced, enthusiastic, and dedicated individual to provide an effective and efficient secretarial service to the South West Cleft Service. The post holder will have a range of secretarial experience, ideally in a hospital environment, though other administration experience will be considered.
Working in a busy and sometimes demanding role, within a supportive team, you must be a good team player and enjoy working within multidisciplinary teams. The applicant should have good organisational and interpersonal skills and the ability to work well under pressure. As the post deals with patients, relatives, and healthcare professionals on the phone, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner. The successful candidate will need to have a good working knowledge of Microsoft Word, Excel, and Outlook.
Main duties of the job
To audio type, edit, and proofread clinical letters, general correspondence, and reports using the Trust’s Digital Dictation and Speech Recognition System, ensuring that all correspondence is despatched within the Trust’s target turnaround times. Achieve the required standard of proofreading/editing using the Trust’s Digital Dictation and Speech Recognition System, as specified by the Trust. Use the relevant computer systems and Patient Administration System (PAS) to accurately input and retrieve patient information, updating demographics where necessary. Please see attached job description for further duties and responsibilities. We would welcome applications from those who meet all of the essential criteria as set out in the person specification. This includes having a qualification in word processing or audio typing (or equivalent), educated to GCSE grade C or above (or equivalent) in English Language and Maths, and Business and Administration Level 3 NVQ or equivalent experience. Shortlisted applicants will be asked to undertake a dictation typing test prior to a face-to-face interview. Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy. Person specification
Clerical / Administrative Experience Experience of dealing with the public, both on the telephone and in person Previous NHS Experience Understanding Medical Terminology Skills and Abilities
Ability to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Good IT skills including Microsoft packages Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Confidence to handle difficult conversations with patients, relatives, and carers Effective organisational skills Previous experience of digital transcription software Qualifications & Training
Educated to GCSE, Grade C or above (or equivalent) in English & Maths Business & Administration Level 3 NVQ or equivalent experience Qualified in word processing/audio typing (or equivalent) Effective and polite manner when dealing with people, both face to face and on the phone We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together. The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers. UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. To comply with Part 7 of the Immigration Act 2016, all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview. If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points-based system. IMPORTANT: Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form. Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. As a guide, interviews should usually take place within 3 weeks of the closing date. When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity. Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Name: Nikki Goodway Job title: Service Co-ordinator / Administrative Manager Email address: nikki.goodway@uhbw.nhs.uk Telephone number: 0117 34 21177
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To audio type, edit, and proofread clinical letters, general correspondence, and reports using the Trust’s Digital Dictation and Speech Recognition System, ensuring that all correspondence is despatched within the Trust’s target turnaround times. Achieve the required standard of proofreading/editing using the Trust’s Digital Dictation and Speech Recognition System, as specified by the Trust. Use the relevant computer systems and Patient Administration System (PAS) to accurately input and retrieve patient information, updating demographics where necessary. Please see attached job description for further duties and responsibilities. We would welcome applications from those who meet all of the essential criteria as set out in the person specification. This includes having a qualification in word processing or audio typing (or equivalent), educated to GCSE grade C or above (or equivalent) in English Language and Maths, and Business and Administration Level 3 NVQ or equivalent experience. Shortlisted applicants will be asked to undertake a dictation typing test prior to a face-to-face interview. Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston, and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy. Person specification
Clerical / Administrative Experience Experience of dealing with the public, both on the telephone and in person Previous NHS Experience Understanding Medical Terminology Skills and Abilities
Ability to work under pressure and meet deadlines whilst maintaining a high standard of accuracy Good IT skills including Microsoft packages Ability to work effectively in a busy team, adjust to change and motivate others Ability to work on your own, using your own initiative, if required Confidence to handle difficult conversations with patients, relatives, and carers Effective organisational skills Previous experience of digital transcription software Qualifications & Training
Educated to GCSE, Grade C or above (or equivalent) in English & Maths Business & Administration Level 3 NVQ or equivalent experience Qualified in word processing/audio typing (or equivalent) Effective and polite manner when dealing with people, both face to face and on the phone We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together. The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers. UHBW is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. To comply with Part 7 of the Immigration Act 2016, all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview. If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points-based system. IMPORTANT: Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form. Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job. As a guide, interviews should usually take place within 3 weeks of the closing date. When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity. Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Name: Nikki Goodway Job title: Service Co-ordinator / Administrative Manager Email address: nikki.goodway@uhbw.nhs.uk Telephone number: 0117 34 21177
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