Job Title:
Medical Secretary
Reports to:
Practice Manager
Location:
1, Purewell Cross Roads, BH23 3AF
Job Summary:
This role is crucial in providing excellent patient care and maintaining efficient office procedures. The secretarial team is responsible for dealing with all clinical & non-clinical correspondence and related queries.
Main Duties and Responsibilities:
Typing of all clinical and non-clinical administration.
Record all contact regarding patients on the clinical system.
Complete fast track referrals via the ERS system.
Complete e-referrals and code accordingly.
Check for, chase up and action e-referral rejections.
Chase and follow up requests from patients and clinicians.
SystmOne tasks to be actioned in a timely manner.
Telephone contact with outside agencies.
To perform any other task as required, appropriate to the role of a medical secretary.
Provide other administrative cover as required.
Qualifications:
Proven experience as a secretary or in a similar administrative role within a healthcare setting is preferred.
Strong organisational skills with the ability to manage multiple tasks efficiently.
Excellent verbal and written communication skills, with a professional telephone manner.
Proficiency in using office software such as word processing, spreadsheets, and electronic health record systems.
A keen eye for detail to ensure accuracy in documentation and data entry.
Ability to work independently as well as part of a team in a fast-paced environment.
Familiarity with medical terminology is an advantage but not essential; training will be provided.
Confidentiality: Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times. Maintain an awareness of the Freedom of Information Act. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety: The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
EQUALITY AND DIVERSITY: The post-holder will support, promote and maintain the Practices Equality & Diversity Policy. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, including participation in an annual individual performance review.
Other Delegated Duties: This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.
Person Specification: Essential Skills:
High level of accuracy in presentation of information.
Good standard of English speaking and writing.
High Level of Organisational and Time Management skills.
Ability to work in a fast-paced, ever-changing environment.
Attention to accuracy and detail on a consistent basis.
Confident to respond to a range of different people and colleagues in a courteous and professional manner.
Understands the need to maintain data security and confidentiality of information.
Qualifications:
Educated to GCSE level or equivalent, including English and Maths.
Audio typing skills.
Experience:
Experience of dealing with the public on the phone and face to face.
Previous use and understanding of databases and reporting.
Attributes:
Friendly and approachable manner.
Professional in approach.
Calm and able to work under pressure.
Able to work as part of a multi-skilled team (with and/or without direct supervision).
Flexible approach to the needs of the Practice, including working at other sites when required.
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Medical Secretary
Reports to:
Practice Manager
Location:
1, Purewell Cross Roads, BH23 3AF
Job Summary:
This role is crucial in providing excellent patient care and maintaining efficient office procedures. The secretarial team is responsible for dealing with all clinical & non-clinical correspondence and related queries.
Main Duties and Responsibilities:
Typing of all clinical and non-clinical administration.
Record all contact regarding patients on the clinical system.
Complete fast track referrals via the ERS system.
Complete e-referrals and code accordingly.
Check for, chase up and action e-referral rejections.
Chase and follow up requests from patients and clinicians.
SystmOne tasks to be actioned in a timely manner.
Telephone contact with outside agencies.
To perform any other task as required, appropriate to the role of a medical secretary.
Provide other administrative cover as required.
Qualifications:
Proven experience as a secretary or in a similar administrative role within a healthcare setting is preferred.
Strong organisational skills with the ability to manage multiple tasks efficiently.
Excellent verbal and written communication skills, with a professional telephone manner.
Proficiency in using office software such as word processing, spreadsheets, and electronic health record systems.
A keen eye for detail to ensure accuracy in documentation and data entry.
Ability to work independently as well as part of a team in a fast-paced environment.
Familiarity with medical terminology is an advantage but not essential; training will be provided.
Confidentiality: Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times. Maintain an awareness of the Freedom of Information Act. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety: The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
EQUALITY AND DIVERSITY: The post-holder will support, promote and maintain the Practices Equality & Diversity Policy. No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, including participation in an annual individual performance review.
Other Delegated Duties: This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.
Person Specification: Essential Skills:
High level of accuracy in presentation of information.
Good standard of English speaking and writing.
High Level of Organisational and Time Management skills.
Ability to work in a fast-paced, ever-changing environment.
Attention to accuracy and detail on a consistent basis.
Confident to respond to a range of different people and colleagues in a courteous and professional manner.
Understands the need to maintain data security and confidentiality of information.
Qualifications:
Educated to GCSE level or equivalent, including English and Maths.
Audio typing skills.
Experience:
Experience of dealing with the public on the phone and face to face.
Previous use and understanding of databases and reporting.
Attributes:
Friendly and approachable manner.
Professional in approach.
Calm and able to work under pressure.
Able to work as part of a multi-skilled team (with and/or without direct supervision).
Flexible approach to the needs of the Practice, including working at other sites when required.
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