Validation of patient pathways on eTrack, deal with queries from data quality.
Deal with telephone enquiries both internal and external.
Provide administrative support to Clinicians and Nursing colleagues.
Request/cancel clinics as and when required using ClinicManager system.
Dealing with emails in generic mailboxes.
The daily use of excel reports using PowerBi system.
Utilising CAREFLOW (Patient Administration System), E-Track, EPRO, EVOLVE, ClinicMan, ICE and MS Teams to provide an efficient service for patients, staff, and visitors when required.
To utilise other software packages, as required, to maintain records for audit directly relevant to the post.
Support the smooth running of the Dermatology and Plastic Surgery Department.
Respond to enquiries from clinics and wards (personal and telephone) ensuring good communication and appropriate referrals.
Knowledge of the secretarial work within the specialty enabling appropriate support with workloads.
Demonstrate initiative, tact, and ensure confidentiality is maintained at all times.
To liaise with patients, consultants/teams, pre-assessment centres, wards, and other departments and communicate with patients, relatives, and other hospitals.
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