Kettering General Hospital NHS Foundation Trust
The Trauma and Orthopaedic Medical Secretary team are seeking a full-time band 4 Medical Secretary to provide high quality, comprehensive and confidential secretarial and administrative support to the Consultant & wider clinical team. You will work independently in an ever changing administrative environment. You will manage numerous workloads with priorities changing daily on a sliding scale. You will be confident in communicating with patients, internal and external stakeholders and across a breadth of seniority levels. This role involves managing a patient caseload for your clinical team along with managing, scheduling and booking an elective theatre list. Main duties of the job
The post-holder will have day to day responsibility for providing a comprehensive, efficient and confidential secretarial service to a team of consultants and clinicians (including the clinical director). Key responsibilities include constant liaison with consultant, medical staff, patients, other administration teams, General Practitioners, external bodies, ward staff and theatre staff. It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits. You will receive and take relevant action on telephone calls and other enquiries from key contacts, dealing with internal and external sources to resolve any problems, queries, or complaints, making appointments, and arranging visits and meetings where appropriate. Job responsibilities
Booking of follow up outpatient appointments, including cancellations and reschedules. To assist in the compilation of any patient, clinic or admission lists, liaising with waiting list /appointment staff where necessary. To provide clerical support for the coordination of interventional procedure admissions. To deal with telephone enquiries from key contacts including GPs, liaise with internal and external sources to resolve any problems, queries or complaints. Deal with patients, relatives, medical representatives and other professionals that attend the office to resolve any problems, queries, complaints or requests for appointments. Ensure confidentiality at all times. Manage own workload and work independently within service need. Maintain diaries, assist in scheduling the consultants workload, and liaise with other relevant parties concerning the planning and re-scheduling of work as necessary. Compile and review office protocols, modifying working practices where necessary. Open post and prioritise for consultant team, dealing with any matters, within remit not requiring their attention. Ensure all known abnormal or urgent results are brought to the attention of the consultant, or an appropriate member of the team; ensuring urgent action is taken as appropriate. Ensure systems are in place to ensure that accurate copies of correspondence, pathology and other investigative reports are accurately filed in medical records case notes. Ensure word processing of all documents relevant to consultants work, clinical and non-clinical, including the transcription on Bighand, prioritising workload effectively. Ensure that correspondence is despatched in line with the Medical Secretarial Benchmarks and in the interests of patient care. Ensure a general administrative service is provided for the Plastic Surgery team including photocopying, filing and distribution. Ensure prompt dispatch of case notes from the office. Take minutes and arrange meetings. To use the computerised Integrated Clinical Information System regarding identification of patient, in-patient, out-patient and waiting list data. Process information through established Trust systems and procedures. Participate in audits as required. Provide support with training any new staff where required, demonstrating duties to new starters. Ensure up to date personal awareness and knowledge of Trust wide issues and directives. Person Specification
Education, Training & Qualifications
GCSE level education or equivalent RSA III equivalent Medical terminology Shorthand Knowledge & Experience
Use of various computer software Medical Secretary experience General office experience / admin systems Diary management Experience of health related organisations Skills
Knowledge of a range of secretarial procedures Good written and verbal communication Ability to deal with complaints Able to pass on sensitive information to patient appropriately Knowledge of MS Office package, including email Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Kettering General Hospital NHS Foundation Trust £26,530 to £29,114 a year Per annum/pro rata
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The Trauma and Orthopaedic Medical Secretary team are seeking a full-time band 4 Medical Secretary to provide high quality, comprehensive and confidential secretarial and administrative support to the Consultant & wider clinical team. You will work independently in an ever changing administrative environment. You will manage numerous workloads with priorities changing daily on a sliding scale. You will be confident in communicating with patients, internal and external stakeholders and across a breadth of seniority levels. This role involves managing a patient caseload for your clinical team along with managing, scheduling and booking an elective theatre list. Main duties of the job
The post-holder will have day to day responsibility for providing a comprehensive, efficient and confidential secretarial service to a team of consultants and clinicians (including the clinical director). Key responsibilities include constant liaison with consultant, medical staff, patients, other administration teams, General Practitioners, external bodies, ward staff and theatre staff. It is expected that staff will be able to demonstrate a significant level of initiative in organising their workload and in taking decisions and action within clearly defined limits. You will receive and take relevant action on telephone calls and other enquiries from key contacts, dealing with internal and external sources to resolve any problems, queries, or complaints, making appointments, and arranging visits and meetings where appropriate. Job responsibilities
Booking of follow up outpatient appointments, including cancellations and reschedules. To assist in the compilation of any patient, clinic or admission lists, liaising with waiting list /appointment staff where necessary. To provide clerical support for the coordination of interventional procedure admissions. To deal with telephone enquiries from key contacts including GPs, liaise with internal and external sources to resolve any problems, queries or complaints. Deal with patients, relatives, medical representatives and other professionals that attend the office to resolve any problems, queries, complaints or requests for appointments. Ensure confidentiality at all times. Manage own workload and work independently within service need. Maintain diaries, assist in scheduling the consultants workload, and liaise with other relevant parties concerning the planning and re-scheduling of work as necessary. Compile and review office protocols, modifying working practices where necessary. Open post and prioritise for consultant team, dealing with any matters, within remit not requiring their attention. Ensure all known abnormal or urgent results are brought to the attention of the consultant, or an appropriate member of the team; ensuring urgent action is taken as appropriate. Ensure systems are in place to ensure that accurate copies of correspondence, pathology and other investigative reports are accurately filed in medical records case notes. Ensure word processing of all documents relevant to consultants work, clinical and non-clinical, including the transcription on Bighand, prioritising workload effectively. Ensure that correspondence is despatched in line with the Medical Secretarial Benchmarks and in the interests of patient care. Ensure a general administrative service is provided for the Plastic Surgery team including photocopying, filing and distribution. Ensure prompt dispatch of case notes from the office. Take minutes and arrange meetings. To use the computerised Integrated Clinical Information System regarding identification of patient, in-patient, out-patient and waiting list data. Process information through established Trust systems and procedures. Participate in audits as required. Provide support with training any new staff where required, demonstrating duties to new starters. Ensure up to date personal awareness and knowledge of Trust wide issues and directives. Person Specification
Education, Training & Qualifications
GCSE level education or equivalent RSA III equivalent Medical terminology Shorthand Knowledge & Experience
Use of various computer software Medical Secretary experience General office experience / admin systems Diary management Experience of health related organisations Skills
Knowledge of a range of secretarial procedures Good written and verbal communication Ability to deal with complaints Able to pass on sensitive information to patient appropriately Knowledge of MS Office package, including email Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Kettering General Hospital NHS Foundation Trust £26,530 to £29,114 a year Per annum/pro rata
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