Main area Administrative and Clerical Grade NHS AfC: Band 3 Contract Permanent Hours
Full time
Part time
37.5 hours per week (Full time and Part time positions available) Job ref 409-6821683
Employer:
Mersey and West Lancashire Teaching Hospitals NHS Trust Site:
Whiston Hospital Town:
Prescot Salary:
£24,071 - £25,674 per annum, pro rata Salary period:
Yearly Closing date:
29/01/2025 23:59 Interview date:
06/02/2025 Medical Secretary
NHS AfC: Band 3
We are looking to expand the Medical Secretary team at Whiston and St Helens hospital sites. The Community & Clinical Support Services Division at Whiston and St Helens Hospital sites are looking to appoint Medical Secretaries to provide a comprehensive service with the minimum of supervision within the Clinical Support Services division. We provide clinical typing across medical and surgical specialties. The successful applicant will be able to organise their own workload, co-ordinate workload activities with other secretaries in the team and liaise directly with the Personal Medical Secretary. The successful candidates will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner. Applicants will be proficient in the use of audio-typing and word-processing packages and ideally qualified to at least RSA Level 3/OCR typing/word-processing or equivalent. Knowledge of medical terminology is essential. Possession of the AMSPAR certificate is desirable. Experience of using Microsoft Office software and the CareFlow system is an advantage but training will be provided if necessary. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative. Your preference for number of working hours per week and site to be based on, will be discussed with you at interview. Main duties of the job
To quality check documentation completed in clinical administration support. Audit reports bi-monthly against KPI’s (key performance indicators). Mentor, train and supervise relevant staff as required by the Administration Services Co-ordinator. Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements/investigations are in place. Deal appropriately with concerns from staff in line with Trust policy. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct. Person specification
Qualifications
GCSE Standard or Higher RSA/OCR III or equivalent Word Processing Skills Audio-Typing Skills Medical Terminology Shorthand/Speedwriting Skills Knowledge & Experience
Microsoft Office Products Experience Ability to work as part of a team Extensive experience working in an NHS environment Previous Medical Secretary Experience Medical Audio Typing Understanding of Trust Internal Policies as appropriate Minute Taking Skills
Ability to manage/prioritise own workload Excellent Word Processing and Keyboard skills Ability to accurately maintain computerised and manual filing/documentation systems Time Management Skills Knowledge of Trust computer systems Qualities
Ability to use own initiative and work independently Capability to adapt to most situations Reliable and conscientious Ability to manage difficult/sensitive situations Able to work the hours and undertake duties required Excellent interpersonal skills Other
Ability to travel across hospital sites when required Possess a friendly and approachable personality Ability to show understanding and appreciation Comply with Trust policies and procedures at all times Ability and willingness to undergo further training for the post Understanding of confidential nature of role and awareness of Data Protection Act. Thank you for considering an application to work for Mersey West Lancashire NHS Trust. You are part of an exciting and forward-thinking NHS Trust who are one of the best places to work for in England. The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice. Equality, Diversity, and Inclusion We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. Disclosure and Barring Service Check If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Flexible Working We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that: · All employees have the right to request flexible working from day one of employment. · There is no limit on the number of requests they can make. At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. Working for Team MWL Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month.
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Mersey and West Lancashire Teaching Hospitals NHS Trust Site:
Whiston Hospital Town:
Prescot Salary:
£24,071 - £25,674 per annum, pro rata Salary period:
Yearly Closing date:
29/01/2025 23:59 Interview date:
06/02/2025 Medical Secretary
NHS AfC: Band 3
We are looking to expand the Medical Secretary team at Whiston and St Helens hospital sites. The Community & Clinical Support Services Division at Whiston and St Helens Hospital sites are looking to appoint Medical Secretaries to provide a comprehensive service with the minimum of supervision within the Clinical Support Services division. We provide clinical typing across medical and surgical specialties. The successful applicant will be able to organise their own workload, co-ordinate workload activities with other secretaries in the team and liaise directly with the Personal Medical Secretary. The successful candidates will be of a pleasant disposition, have excellent interpersonal skills and a friendly telephone manner. Applicants will be proficient in the use of audio-typing and word-processing packages and ideally qualified to at least RSA Level 3/OCR typing/word-processing or equivalent. Knowledge of medical terminology is essential. Possession of the AMSPAR certificate is desirable. Experience of using Microsoft Office software and the CareFlow system is an advantage but training will be provided if necessary. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative. Your preference for number of working hours per week and site to be based on, will be discussed with you at interview. Main duties of the job
To quality check documentation completed in clinical administration support. Audit reports bi-monthly against KPI’s (key performance indicators). Mentor, train and supervise relevant staff as required by the Administration Services Co-ordinator. Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly. Type dictation from audio transcription of clinical correspondence and documentation. Ensuring appropriate follow up arrangements/investigations are in place. Deal appropriately with concerns from staff in line with Trust policy. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct. Person specification
Qualifications
GCSE Standard or Higher RSA/OCR III or equivalent Word Processing Skills Audio-Typing Skills Medical Terminology Shorthand/Speedwriting Skills Knowledge & Experience
Microsoft Office Products Experience Ability to work as part of a team Extensive experience working in an NHS environment Previous Medical Secretary Experience Medical Audio Typing Understanding of Trust Internal Policies as appropriate Minute Taking Skills
Ability to manage/prioritise own workload Excellent Word Processing and Keyboard skills Ability to accurately maintain computerised and manual filing/documentation systems Time Management Skills Knowledge of Trust computer systems Qualities
Ability to use own initiative and work independently Capability to adapt to most situations Reliable and conscientious Ability to manage difficult/sensitive situations Able to work the hours and undertake duties required Excellent interpersonal skills Other
Ability to travel across hospital sites when required Possess a friendly and approachable personality Ability to show understanding and appreciation Comply with Trust policies and procedures at all times Ability and willingness to undergo further training for the post Understanding of confidential nature of role and awareness of Data Protection Act. Thank you for considering an application to work for Mersey West Lancashire NHS Trust. You are part of an exciting and forward-thinking NHS Trust who are one of the best places to work for in England. The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice. Equality, Diversity, and Inclusion We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. Disclosure and Barring Service Check If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Flexible Working We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that: · All employees have the right to request flexible working from day one of employment. · There is no limit on the number of requests they can make. At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. Working for Team MWL Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month.
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