South Tees Hospitals NHS Foundation Trust
The Pathology Departments at South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust are working collaboratively to develop a joint service with services being delivered on both hospital sites, this will require cross site working as appropriate. The post holder will provide a comprehensive, effective and professional administrative and secretarial support to the collaborative team. The post holder will provide an effective administration support service providing excellent communication skills and good customer care. Work with and effectively communicate with the team structure including Administration Team Leader, Medical Secretary, and Administration Manager. The role requires the individual to work as part of a multi-disciplinary team. To provide a high quality administrative support service and ensure excellent customer care and experience for patients. Carry out routine administrative duties pertinent to the service. Receiving, recording, sorting and distributing any form of communication and take appropriate action including escalation where appropriate. Order and receive stocks and stores. Transcription and/or proof reading of clinics and other letters of a sensitive and confidential nature ensuring copy letters to other health care professionals/services are sent. Please note this vacancy may close when we receive sufficient completed applications. Main duties of the job
The post holder will provide a comprehensive, effective and professional secretarial and administrative support to a service. The post holder will be expected to: Communicate effectively and courteously with a range of internal/external stakeholders, which may include patients on a daily basis. Stakeholders may include medical staff, GPs, patients, relatives, members of the public, and other disciplines within the Trust. Work with and effectively communicate with the team structure including line management. Provide a high quality administrative service and ensure excellent customer care and experience for patients and other stakeholders. Ensure that all Trust Policies and Procedures relating to the role are adhered to. The post holder will work on their own initiative and make decisions within their remit, referring to their line manager as appropriate. The post holder will be predominantly office-based and undertake the following activities: Receiving, recording, sorting and distributing any form of communication and take appropriate action including escalation where appropriate. Receive and make telephone calls to/from patients, relatives, GPs, wards, and other NHS and non-NHS professionals/agencies, following through all enquiries in a friendly and professional manner. Interrogate case notes to identify relevant information and to ensure accuracy of correspondence. About us
Leadership and Improvement Training South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff to the Trust; this training programme has been designed to support our leaders in developing their understanding of leadership and management skills. You will be expected to attend the New and Aspiring leaders programme, and the Foundation Quality Improvement Programme that the Trust delivers. After you complete this one and a half day of training you will be able to explore further leadership and improvement training opportunities, we offer further in-house courses and bitesize programmes and leadership apprenticeships at levels 3, 5, and 7. Job description
Job responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role. Person Specification
Qualifications
Essential
GCSE in Maths and English or Functional Skills (level 2) NVQ3 level Secretarial or Business Administrative qualification, or equivalent level of demonstrable experience (using the 'knowledge and skills' criteria above) Desirable
Medical Terminology qualification Audio-typing qualification Experience
Essential
Secretarial and administrative experience Working knowledge of Office and Outlook, including Word, Excel, PowerPoint, e-mail, and internet Desirable
Healthcare / STHFT or other NHS Trust experience Knowledge
Essential
Excellent communication and interpersonal skills Excellent planning, prioritisation and organisational skills Understanding of secretarial/clerical processes Efficient and accurate word processing skills Efficient and accurate proof reading skills Awareness of General Data Protection Regulations and patient confidentiality Desirable
Trust experience; knowledge of STHFT policies and procedures Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details
Employer name
South Tees Hospitals NHS Foundation Trust Address
The James Cook University Hospital Marton Road Middlesbrough TS4 3BW Employer's website
https://www.southtees.nhs.uk/ £24,071 to £25,674 a year (pro rata)
#J-18808-Ljbffr
The Pathology Departments at South Tees Hospitals NHS Foundation Trust and North Tees and Hartlepool NHS Foundation Trust are working collaboratively to develop a joint service with services being delivered on both hospital sites, this will require cross site working as appropriate. The post holder will provide a comprehensive, effective and professional administrative and secretarial support to the collaborative team. The post holder will provide an effective administration support service providing excellent communication skills and good customer care. Work with and effectively communicate with the team structure including Administration Team Leader, Medical Secretary, and Administration Manager. The role requires the individual to work as part of a multi-disciplinary team. To provide a high quality administrative support service and ensure excellent customer care and experience for patients. Carry out routine administrative duties pertinent to the service. Receiving, recording, sorting and distributing any form of communication and take appropriate action including escalation where appropriate. Order and receive stocks and stores. Transcription and/or proof reading of clinics and other letters of a sensitive and confidential nature ensuring copy letters to other health care professionals/services are sent. Please note this vacancy may close when we receive sufficient completed applications. Main duties of the job
The post holder will provide a comprehensive, effective and professional secretarial and administrative support to a service. The post holder will be expected to: Communicate effectively and courteously with a range of internal/external stakeholders, which may include patients on a daily basis. Stakeholders may include medical staff, GPs, patients, relatives, members of the public, and other disciplines within the Trust. Work with and effectively communicate with the team structure including line management. Provide a high quality administrative service and ensure excellent customer care and experience for patients and other stakeholders. Ensure that all Trust Policies and Procedures relating to the role are adhered to. The post holder will work on their own initiative and make decisions within their remit, referring to their line manager as appropriate. The post holder will be predominantly office-based and undertake the following activities: Receiving, recording, sorting and distributing any form of communication and take appropriate action including escalation where appropriate. Receive and make telephone calls to/from patients, relatives, GPs, wards, and other NHS and non-NHS professionals/agencies, following through all enquiries in a friendly and professional manner. Interrogate case notes to identify relevant information and to ensure accuracy of correspondence. About us
Leadership and Improvement Training South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff to the Trust; this training programme has been designed to support our leaders in developing their understanding of leadership and management skills. You will be expected to attend the New and Aspiring leaders programme, and the Foundation Quality Improvement Programme that the Trust delivers. After you complete this one and a half day of training you will be able to explore further leadership and improvement training opportunities, we offer further in-house courses and bitesize programmes and leadership apprenticeships at levels 3, 5, and 7. Job description
Job responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role. Person Specification
Qualifications
Essential
GCSE in Maths and English or Functional Skills (level 2) NVQ3 level Secretarial or Business Administrative qualification, or equivalent level of demonstrable experience (using the 'knowledge and skills' criteria above) Desirable
Medical Terminology qualification Audio-typing qualification Experience
Essential
Secretarial and administrative experience Working knowledge of Office and Outlook, including Word, Excel, PowerPoint, e-mail, and internet Desirable
Healthcare / STHFT or other NHS Trust experience Knowledge
Essential
Excellent communication and interpersonal skills Excellent planning, prioritisation and organisational skills Understanding of secretarial/clerical processes Efficient and accurate word processing skills Efficient and accurate proof reading skills Awareness of General Data Protection Regulations and patient confidentiality Desirable
Trust experience; knowledge of STHFT policies and procedures Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details
Employer name
South Tees Hospitals NHS Foundation Trust Address
The James Cook University Hospital Marton Road Middlesbrough TS4 3BW Employer's website
https://www.southtees.nhs.uk/ £24,071 to £25,674 a year (pro rata)
#J-18808-Ljbffr
