Job summary
We are recruiting for a Medical Secretary - Oncology who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
Are you an organised and compassionate individual looking to make a real difference in patients' lives? Join our dynamic Oncology team as a Secretary, where your skills will contribute directly to providing exceptional care for those undergoing diagnostic/investigative or Cancer treatment. At the Lister Hospital, we are dedicated to delivering excellence in our Cancer services. By joining our team, you'll be part of a supportive and collaborative environment where your contributions are valued and your professional growth is encouraged.
This is an exciting opportunity for an individual who relishes a challenge and is keen to demonstrate their skills and abilities in using their own initiative. This role is essential to the department and you will need to be self-motivated, highly organised, and enthusiastic. This role can be demanding and flexibility and dedication is a necessity. You must enjoy working within a multi-disciplinary team and have the ability to prioritise your workload by having excellent organisational and communication skills.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Liaise with all consultants in your area of responsibility to provide a full secretarial service, including all administrative duties and dealing with mail, this includes placing it in order of priority and acting on matters which can be dealt with without further reference. Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential. Type/amend clinical correspondence via Dit3, treatment summaries and annotations, ensuring compliance with typing turnaround time/targets and ensure that office instructions are followed. Effectively monitor clinic templates, liaising with clinical team and administration staff to ensure clinic numbers are manageable. Escalating to the management team when appropriate. Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, taking action on all matters which can be dealt with without further reference. Answer written and verbal enquiries from patients/relatives, referring enquiries to consultants only when necessary. Deal with stressful phone calls which can be emotional and of a sensitive nature from relatives/patients. Liaise with internal and external departments to arrange clinical investigations/procedures.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work-life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Person Specification
Qualifications / Training
Essential Keyboard skills to RSA Level 2/3 or equivalent GCSE English & Mathematics grade 4-9/C and above Desirable Level 3 or equivalent qualification or experience in Administration or Customer Service Experience
Essential Previous experience of using Microsoft Office Applications Knowledge of secretarial or administrative procedures and systems Previous experience of working in an office environment The ability to communicate sensitive information to colleagues, patients and relatives The ability to pay close attention to detail in written and electronic communication and information storage The ability to work as part of a multi-disciplinary team to ensure high quality secretarial and administrative support Utilize personal problem-solving skills to assist patients, carers and staff Able to organize, prioritize and adjust own workload in relation to the priorities of the department Desirable Previous experience of audio-typing Previous experience of working in the NHS Previous experience of using medical terminology Skills
Essential Proficient with using Microsoft Office Ability to multitask Ability to meet deadlines Desirable Electronic Patient Record Systems Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name East and North Herts NHS Trust Address Lister Hospital Corey's Mill Lane Stevenage SG1 4AB Employer's website #J-18808-Ljbffr
We are recruiting for a Medical Secretary - Oncology who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
Are you an organised and compassionate individual looking to make a real difference in patients' lives? Join our dynamic Oncology team as a Secretary, where your skills will contribute directly to providing exceptional care for those undergoing diagnostic/investigative or Cancer treatment. At the Lister Hospital, we are dedicated to delivering excellence in our Cancer services. By joining our team, you'll be part of a supportive and collaborative environment where your contributions are valued and your professional growth is encouraged.
This is an exciting opportunity for an individual who relishes a challenge and is keen to demonstrate their skills and abilities in using their own initiative. This role is essential to the department and you will need to be self-motivated, highly organised, and enthusiastic. This role can be demanding and flexibility and dedication is a necessity. You must enjoy working within a multi-disciplinary team and have the ability to prioritise your workload by having excellent organisational and communication skills.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
Liaise with all consultants in your area of responsibility to provide a full secretarial service, including all administrative duties and dealing with mail, this includes placing it in order of priority and acting on matters which can be dealt with without further reference. Appropriately disseminate a variety of correspondence/documentation, some of which is highly confidential. Type/amend clinical correspondence via Dit3, treatment summaries and annotations, ensuring compliance with typing turnaround time/targets and ensure that office instructions are followed. Effectively monitor clinic templates, liaising with clinical team and administration staff to ensure clinic numbers are manageable. Escalating to the management team when appropriate. Liaise with staff at all levels both internally and externally, answering written and verbal enquiries when necessary, taking action on all matters which can be dealt with without further reference. Answer written and verbal enquiries from patients/relatives, referring enquiries to consultants only when necessary. Deal with stressful phone calls which can be emotional and of a sensitive nature from relatives/patients. Liaise with internal and external departments to arrange clinical investigations/procedures.
About us
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals: The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work-life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Person Specification
Qualifications / Training
Essential Keyboard skills to RSA Level 2/3 or equivalent GCSE English & Mathematics grade 4-9/C and above Desirable Level 3 or equivalent qualification or experience in Administration or Customer Service Experience
Essential Previous experience of using Microsoft Office Applications Knowledge of secretarial or administrative procedures and systems Previous experience of working in an office environment The ability to communicate sensitive information to colleagues, patients and relatives The ability to pay close attention to detail in written and electronic communication and information storage The ability to work as part of a multi-disciplinary team to ensure high quality secretarial and administrative support Utilize personal problem-solving skills to assist patients, carers and staff Able to organize, prioritize and adjust own workload in relation to the priorities of the department Desirable Previous experience of audio-typing Previous experience of working in the NHS Previous experience of using medical terminology Skills
Essential Proficient with using Microsoft Office Ability to multitask Ability to meet deadlines Desirable Electronic Patient Record Systems Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name East and North Herts NHS Trust Address Lister Hospital Corey's Mill Lane Stevenage SG1 4AB Employer's website #J-18808-Ljbffr
