The following are the core responsibilities of the Medical Secretary. This is not an exhaustive list, and other duties may be required to be carried out depending on staffing levels and business needs.
Typing letters, reports, and constructing professional/accurate correspondence from GP notes.
Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently.
Managing all enquiries in an effective manner.
Maintaining an accurate referrals database.
Actioning all incoming email as appropriate.
Processing relevant letters as requested.
Inputting data into the patients' healthcare records as necessary.
Processing referrals using the electronic referral system (ERS), entering into the appropriate clinic/specialist.
Clinically coding data on EMIS as required.
Answering incoming phone calls, transferring calls or dealing with the caller's request appropriately.
Managing all administrative queries as necessary.
Carrying out system searches as requested.
Maintaining a clean, tidy, effective working area at all times.
Supporting all clinical staff with general secretarial tasks as requested.
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