Job Responsibilities:
To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. To create, send and manage patient referrals via the eRS, REGO and emailed referrals as required in a timely manner.
To feedback any issues or rejections to clinicians so that they can initiate further actions as required. Follow up / chase referrals for patients who are unable to chase themselves. Answer patient enquiries regarding referrals. Submit 2ww Cancer referrals promptly, without delay. Manage all referrals submitted to ensure any diagnosis are coded and appropriate follow ups completed as per QOF requirements.
To monitor, review and action secretarial tasks via EMIS and DOCMAN. To monitor, review and action secretarial emails. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To keep all records up to date and accurate. To assist with the gathering of statistics and information when required.
To provide cover for members of the team during periods of sickness and annual leave. In liaison with the Operations Manager, maintain adequate supplies of office stationery in order to perform secretarial duties. To review and action FP69 status within EMIS clinical system. To carry out Close of Quarter tasks, liaising with the Summariser if there are any errors preventing its completion.
Disseminate referral updates/information/wait times to clinicians. Other duties include supporting the day-to-day running of the surgery and any other duties commensurate with skills and responsibilities.
Confidentiality:
In the course of seeking treatment, patients entrust us with sensitive information regarding their health and other matters. They have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information is to be regarded as strictly confidential. Health & Safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety policy. This will include using personal security systems within the workplace according to practice guidelines, identifying risks involved in work activities, and maintaining work areas in a tidy and safe way. Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, recognizing the importance of people's rights and respecting the privacy, dignity, needs and beliefs of all. Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice, including an annual individual performance review and taking responsibility for maintaining a record of own personal and/or professional development. Quality:
The post-holder will strive to maintain quality within the practice, alerting other team members to issues of quality and risk, and contributing to the effectiveness of the team. Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to communicate effectively with other team members, patients and carers. Contribution to the Implementation of Services:
The post-holder will apply practice policies, standards and guidance, discussing with other members of the team how these will affect their work.
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In the course of seeking treatment, patients entrust us with sensitive information regarding their health and other matters. They have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. All such information is to be regarded as strictly confidential. Health & Safety:
The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety policy. This will include using personal security systems within the workplace according to practice guidelines, identifying risks involved in work activities, and maintaining work areas in a tidy and safe way. Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, recognizing the importance of people's rights and respecting the privacy, dignity, needs and beliefs of all. Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice, including an annual individual performance review and taking responsibility for maintaining a record of own personal and/or professional development. Quality:
The post-holder will strive to maintain quality within the practice, alerting other team members to issues of quality and risk, and contributing to the effectiveness of the team. Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to communicate effectively with other team members, patients and carers. Contribution to the Implementation of Services:
The post-holder will apply practice policies, standards and guidance, discussing with other members of the team how these will affect their work.
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