We are seeking a
dedicated and experienced Medical Secretary
to join our friendly and professional secretarial team. This is a
part-time role , offering approximately
3-4 days per week (22.5-30 hours per week) , to replace a long-standing member of our team. Job summary
We are seeking a
dedicated and experienced Medical Secretary
to join our friendly and professional secretarial team. This is a
part-time role , offering approximately
3-4 days per week (22.5-30 hours per week) , to replace a long-standing member of our team. About the Role
As a Medical Secretary, you will play a vital role in supporting the
doctors, health professionals, and management team
in delivering exceptional care and maintaining smooth operations. Main duties of the job
To provide an efficient audio, copy typing and word processing -this includes the typing of letters, reports, patient referrals, minutes etc. in an accurate and quality manner. To create, send and manage patient referrals via the eRS, REGO and emailed referrals. To feedback any issues or rejections to clinicians so that they can initiate further actions as required. Follow up / chase referrals for patients who are unable to chase themselves. Answer patient enquiries regarding referrals Submit 2ww Cancer referrals promptly. To monitor, review and action secretarial tasks via EMIS To monitor, review and action secretarial tasks via DOCMAN To monitor, review and action secretarial emails To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications. To keep all records up to date and accurate. To assist with the gathering of statistics and information. To provide cover for members of the team during periods of sickness and annual leave. To review and action FP69 status, Close of Quarter tasks and liaise with colleagues to resolve any errors. Disseminate referral updates/information/wait times to clinicians To support the day to day running of the surgery and any other duties commensurate with skills and responsibilities. About us
Wood Lane Medical Centre is a bustling and welcoming GP surgery located in the heart of Ruislip. Ideally situated near local shops and excellent transport links, including the Underground and London bus routes, we are conveniently accessible for both staff and patients. With over 11,200 registered patients, we are committed to delivering high-quality, patient-centered healthcare. Our dedicated team of doctors, nurses, and administrative staff work collaboratively to provide professional, compassionate, and efficient services to the local community. At Wood Lane Medical Centre, we believe in fostering a supportive and positive work environment. We prioritise professional growth and encourage team members to pursue personal development opportunities, including the cultivation of special interests within their roles. Our close-knit team values collaboration, mutual respect, and a healthy sense of humor, which contributes to a warm and enjoyable workplace culture. We are open Monday to Friday, from 8:00 am to 6:30 pm, ensuring accessible healthcare for our patients throughout the week. We offer a wide range of services tailored to meet the diverse healthcare needs of our community, underpinned by a commitment to excellence and innovation in general practice. If you're looking to join a forward-thinking and friendly team, Wood Lane Medical Centre provides a rewarding environment where you can make a meaningful impact on patient care. Job description
Job responsibilities
Job responsibilities: To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. To create, send and manage patient referrals via the eRS, REGO and emailed referrals as required in a timely manner. To feedback any issues or rejections to clinicians so that they can initiate further actions as required. Follow up / chase referrals for patients who are unable to chase themselves. Answer patient enquiries regarding referrals Submit 2ww Cancer referrals promptly, without delay. Manage all referrals submitted to ensure any diagnosis are coded and appropriate follow ups completed as per QOF requirements. To monitor, review and action secretarial tasks via EMIS To monitor, review and action secretarial tasks via DOCMAN To monitor, review and action secretarial emails To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To keep all records up to date and accurate. To assist with the gathering of statistics and information when required. To provide cover for members of the team during periods of sickness and annual leave. In liaison with the Operations Manager, maintain adequate supplies of office stationery in order to perform secretarial duties. To review and action FP69 status within EMIS clinical system. To carry out Close of Quarter tasks, liaising with the Summariser is there are any errors preventing it completion. Disseminate referral updates/information/wait times to clinicians Other duties To support the day to day running of the surgery and any other duties commensurate with skills and responsibilities. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification
Experience
Essential
Experience working within primary care / NHS / Health & Social Care Experience of EMIS clinical system Experience of DOCMAN Experience of eRS and REGO referral systems Knowledge of Confidentiality and Data Protection Desirable
Experience working as Medical Secretary Qualifications
Essential
GCSE level Good spoken and written English Good computing / IT skills and understanding Desirable
Medical Secretarial qualifications NVQ level 2 in Health and Social Care Employer details
Employer name
Wood Lane Medical Centre Address
2a Wood Lane Ruislip HA4 6ER
Employer's website
https://www.woodlanesurgery.nhs.uk/ (Opens in a new tab)
#J-18808-Ljbffr
dedicated and experienced Medical Secretary
to join our friendly and professional secretarial team. This is a
part-time role , offering approximately
3-4 days per week (22.5-30 hours per week) , to replace a long-standing member of our team. Job summary
We are seeking a
dedicated and experienced Medical Secretary
to join our friendly and professional secretarial team. This is a
part-time role , offering approximately
3-4 days per week (22.5-30 hours per week) , to replace a long-standing member of our team. About the Role
As a Medical Secretary, you will play a vital role in supporting the
doctors, health professionals, and management team
in delivering exceptional care and maintaining smooth operations. Main duties of the job
To provide an efficient audio, copy typing and word processing -this includes the typing of letters, reports, patient referrals, minutes etc. in an accurate and quality manner. To create, send and manage patient referrals via the eRS, REGO and emailed referrals. To feedback any issues or rejections to clinicians so that they can initiate further actions as required. Follow up / chase referrals for patients who are unable to chase themselves. Answer patient enquiries regarding referrals Submit 2ww Cancer referrals promptly. To monitor, review and action secretarial tasks via EMIS To monitor, review and action secretarial tasks via DOCMAN To monitor, review and action secretarial emails To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications. To keep all records up to date and accurate. To assist with the gathering of statistics and information. To provide cover for members of the team during periods of sickness and annual leave. To review and action FP69 status, Close of Quarter tasks and liaise with colleagues to resolve any errors. Disseminate referral updates/information/wait times to clinicians To support the day to day running of the surgery and any other duties commensurate with skills and responsibilities. About us
Wood Lane Medical Centre is a bustling and welcoming GP surgery located in the heart of Ruislip. Ideally situated near local shops and excellent transport links, including the Underground and London bus routes, we are conveniently accessible for both staff and patients. With over 11,200 registered patients, we are committed to delivering high-quality, patient-centered healthcare. Our dedicated team of doctors, nurses, and administrative staff work collaboratively to provide professional, compassionate, and efficient services to the local community. At Wood Lane Medical Centre, we believe in fostering a supportive and positive work environment. We prioritise professional growth and encourage team members to pursue personal development opportunities, including the cultivation of special interests within their roles. Our close-knit team values collaboration, mutual respect, and a healthy sense of humor, which contributes to a warm and enjoyable workplace culture. We are open Monday to Friday, from 8:00 am to 6:30 pm, ensuring accessible healthcare for our patients throughout the week. We offer a wide range of services tailored to meet the diverse healthcare needs of our community, underpinned by a commitment to excellence and innovation in general practice. If you're looking to join a forward-thinking and friendly team, Wood Lane Medical Centre provides a rewarding environment where you can make a meaningful impact on patient care. Job description
Job responsibilities
Job responsibilities: To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner. To create, send and manage patient referrals via the eRS, REGO and emailed referrals as required in a timely manner. To feedback any issues or rejections to clinicians so that they can initiate further actions as required. Follow up / chase referrals for patients who are unable to chase themselves. Answer patient enquiries regarding referrals Submit 2ww Cancer referrals promptly, without delay. Manage all referrals submitted to ensure any diagnosis are coded and appropriate follow ups completed as per QOF requirements. To monitor, review and action secretarial tasks via EMIS To monitor, review and action secretarial tasks via DOCMAN To monitor, review and action secretarial emails To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To keep all records up to date and accurate. To assist with the gathering of statistics and information when required. To provide cover for members of the team during periods of sickness and annual leave. In liaison with the Operations Manager, maintain adequate supplies of office stationery in order to perform secretarial duties. To review and action FP69 status within EMIS clinical system. To carry out Close of Quarter tasks, liaising with the Summariser is there are any errors preventing it completion. Disseminate referral updates/information/wait times to clinicians Other duties To support the day to day running of the surgery and any other duties commensurate with skills and responsibilities. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Actively reporting of health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Demonstrate due regard for safeguarding and promoting the welfare of children. Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognize peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification
Experience
Essential
Experience working within primary care / NHS / Health & Social Care Experience of EMIS clinical system Experience of DOCMAN Experience of eRS and REGO referral systems Knowledge of Confidentiality and Data Protection Desirable
Experience working as Medical Secretary Qualifications
Essential
GCSE level Good spoken and written English Good computing / IT skills and understanding Desirable
Medical Secretarial qualifications NVQ level 2 in Health and Social Care Employer details
Employer name
Wood Lane Medical Centre Address
2a Wood Lane Ruislip HA4 6ER
Employer's website
https://www.woodlanesurgery.nhs.uk/ (Opens in a new tab)
#J-18808-Ljbffr
