Liverpool University Hospitals NHS Foundation Trust
An opportunity has arisen for a motivated medical support secretary to join our administrative team within the Dermatology Department based at Broadgreen Hospital. It is expected that all applicants will have previous experience of working in an NHS office environment, understanding and knowledge of medical terminology and audio typing skills. The successful candidate must be able to undertake all administrative duties including being well organised and work on own initiative working to strict guidelines, both individually and as part of the wider team. You will be expected to be a team player and cover for your colleagues during absences. Main duties of the job
To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. The role also includes monitoring of RTT and clinic utilisation for the service. Ensure cross cover working where possible. Job responsibilities
Type dictation from audio transcription of clinical correspondence and documentation. Quality check documentation completed in clinical administration support. Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly. Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway. Mentor, train and supervise relevant junior staff as required. Deal appropriately with concerns from staff in line with Trust policy. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Take minutes of meetings, circulating to relevant groups. Obtain information as requested by line manager. Attend appropriate training, meetings and education sessions when required. Work with managers to review working practices, ways of working and find solutions to problems. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures. Organise and order stationery as appropriate. Ensure all mandatory training is up to date and report accordingly. Record and input data onto databases and systems as appropriate. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment. Person Specification
Other
Understanding of the confidential nature of the role and awareness of Data Protection Act. Qualifications
Educated to GCSE/O Level standard/equivalent. RSA/OCR Level II or equivalent. Knowledge of medical terminology and secretarial procedures. Experience
Excellent I.T. skills with knowledge and experience of all Microsoft office packages. Experience working in an NHS office environment. Skills
Able to use own initiative and respond to new challenges. Self-motivated and able to work with limited supervision. Manage/prioritise own workload. Ability to accurately maintain computerized and manual filing/documentation system. Ability to work as part of a team. Ability to manage difficult/sensitive situations. Ability and willingness to undertake further training as required. Knowledge of internal PAS system. Excellent interpersonal and influencing skills. Understanding of Trust internal policies as appropriate. Ability to supervise and motivate a team. Qualities / Attributes
Able to adopt a flexible approach when required. Ability to build and maintain good working relationships. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Liverpool University Hospitals NHS Foundation Trust £24,071 to £25,674 a year per annum, pro rata
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An opportunity has arisen for a motivated medical support secretary to join our administrative team within the Dermatology Department based at Broadgreen Hospital. It is expected that all applicants will have previous experience of working in an NHS office environment, understanding and knowledge of medical terminology and audio typing skills. The successful candidate must be able to undertake all administrative duties including being well organised and work on own initiative working to strict guidelines, both individually and as part of the wider team. You will be expected to be a team player and cover for your colleagues during absences. Main duties of the job
To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. The role also includes monitoring of RTT and clinic utilisation for the service. Ensure cross cover working where possible. Job responsibilities
Type dictation from audio transcription of clinical correspondence and documentation. Quality check documentation completed in clinical administration support. Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly. Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway. Mentor, train and supervise relevant junior staff as required. Deal appropriately with concerns from staff in line with Trust policy. To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients. Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly. Take minutes of meetings, circulating to relevant groups. Obtain information as requested by line manager. Attend appropriate training, meetings and education sessions when required. Work with managers to review working practices, ways of working and find solutions to problems. Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures. Organise and order stationery as appropriate. Ensure all mandatory training is up to date and report accordingly. Record and input data onto databases and systems as appropriate. Be able to work as part of a team, promote effective flows in the department to cover leave to ensure the office runs smoothly. General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment. Person Specification
Other
Understanding of the confidential nature of the role and awareness of Data Protection Act. Qualifications
Educated to GCSE/O Level standard/equivalent. RSA/OCR Level II or equivalent. Knowledge of medical terminology and secretarial procedures. Experience
Excellent I.T. skills with knowledge and experience of all Microsoft office packages. Experience working in an NHS office environment. Skills
Able to use own initiative and respond to new challenges. Self-motivated and able to work with limited supervision. Manage/prioritise own workload. Ability to accurately maintain computerized and manual filing/documentation system. Ability to work as part of a team. Ability to manage difficult/sensitive situations. Ability and willingness to undertake further training as required. Knowledge of internal PAS system. Excellent interpersonal and influencing skills. Understanding of Trust internal policies as appropriate. Ability to supervise and motivate a team. Qualities / Attributes
Able to adopt a flexible approach when required. Ability to build and maintain good working relationships. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Liverpool University Hospitals NHS Foundation Trust £24,071 to £25,674 a year per annum, pro rata
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