Dorset County Hospital NHS Foundation Trust
Location:
Dorchester, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
1b42f69c622d Job Views:
91 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Job overview
To provide comprehensive secretarial and administrative support to the Gastroenterology team in order to facilitate the smooth, efficient and effective running of all elements of the service. To act as a point of contact for patients/carers and other health professionals, dealing with queries, providing information, and escalating to the clinical team where appropriate. This will require a caring and empathetic approach and necessitate establishing communication networks with the team and with other appropriate health care professionals, both internal and external to the organisation. To work with the clinical and managerial teams to maintain and support departmental/divisional practice and procedures to ensure that both operational targets and quality standards are achieved. Main duties of the job
Communicate tactfully and politely over the telephone or face-to-face, with patients, their family/carers, other health professionals or administrative staff, external bodies, to deal efficiently and effectively with queries and concerns. Pass on information in an effective and efficient way, particularly when taking clinical queries over the telephone, either from patients or other health professionals. Use audio dictation to type clinic letters and other correspondence in a timely way, whilst being mindful of typing turnaround times, ensuring a high standard of accuracy and presentation, thereby ensuring an accurate clinical record. Make adjustments/cancellations to clinics on request to facilitate operational efficiency. In line with standard operating procedures: deal with incoming mail; cash up clinics; make appointments; update the Patient Tracking List (PTL); accept telephone calls for the clinical team; chase Electronic Discharge Summaries (EDS) and results; add patients to waiting list; forward referrals to other clinical teams/services. Working for our organisation
Dorset County Hospital is a small and friendly district general hospital based in the county town of the beautiful county of Dorset. The Gastroenterology department forms a crucial part of the clinical activity of the trust, providing service to the population of central and West Dorset. You will be part of a friendly team, comprising Doctors, Nurses, and management support. Detailed job description and main responsibilities
Please refer to the attached detailed job description. The key result areas are: To provide comprehensive secretarial and administrative support to the Gastroenterology team in order to facilitate the smooth, efficient and effective running of all elements of the service. To act as a point of contact for patients/carers and other health professionals. Dealing with queries, providing information, and escalating to the clinical team where appropriate. This will require a caring and empathetic approach and necessitate establishing communication networks with the team and with other appropriate health care professionals, both internal and external to the organisation. To work with the clinical and managerial teams to maintain and support departmental/divisional practice and procedures to ensure that both operational targets and quality standards are achieved. Person specification
Education and qualifications
Educated to GCSE level or equivalent including English at Grade C/4. RSA stage III in word processing or equivalent. Evidence of training in NHS administrative systems. Knowledge and Experience
Experience of working with computer systems including Microsoft office packages. Experience of working within the NHS. Experience of working with NHS data systems. Our Mission
Outstanding care for people in ways which matter to them. Our Vision
Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities. Our Values
We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in all under-represented groups. PLEASE READ THE FOLLOWING IMPORTANT INFORMATION CAREFULLY BEFORE YOU SUBMIT YOUR APPLICATION Please read the job description and person specification carefully to ensure your application reflects the knowledge, skills, and experience required. The closing date/interview date is subject to amendment; this vacancy may therefore expire at short notice, so we recommend that you submit an application at your earliest convenience. Shortlisted applicants will be contacted via email; therefore it is important that you check your personal email account regularly. Unfortunately, we are unable to respond to every application; if we do not contact you within 4 weeks of the closing date, please be advised that you have not been shortlisted on this occasion. You can contact us on 01305 254655 to find out whether you have been shortlisted or if you would like feedback. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button. Created on 22/01/2025 by TN United Kingdom
#J-18808-Ljbffr
Dorchester, United Kingdom Job Category:
Other EU work permit required:
Yes Job Reference:
1b42f69c622d Job Views:
91 Posted:
22.01.2025 Expiry Date:
08.03.2025 Job Description:
Job overview
To provide comprehensive secretarial and administrative support to the Gastroenterology team in order to facilitate the smooth, efficient and effective running of all elements of the service. To act as a point of contact for patients/carers and other health professionals, dealing with queries, providing information, and escalating to the clinical team where appropriate. This will require a caring and empathetic approach and necessitate establishing communication networks with the team and with other appropriate health care professionals, both internal and external to the organisation. To work with the clinical and managerial teams to maintain and support departmental/divisional practice and procedures to ensure that both operational targets and quality standards are achieved. Main duties of the job
Communicate tactfully and politely over the telephone or face-to-face, with patients, their family/carers, other health professionals or administrative staff, external bodies, to deal efficiently and effectively with queries and concerns. Pass on information in an effective and efficient way, particularly when taking clinical queries over the telephone, either from patients or other health professionals. Use audio dictation to type clinic letters and other correspondence in a timely way, whilst being mindful of typing turnaround times, ensuring a high standard of accuracy and presentation, thereby ensuring an accurate clinical record. Make adjustments/cancellations to clinics on request to facilitate operational efficiency. In line with standard operating procedures: deal with incoming mail; cash up clinics; make appointments; update the Patient Tracking List (PTL); accept telephone calls for the clinical team; chase Electronic Discharge Summaries (EDS) and results; add patients to waiting list; forward referrals to other clinical teams/services. Working for our organisation
Dorset County Hospital is a small and friendly district general hospital based in the county town of the beautiful county of Dorset. The Gastroenterology department forms a crucial part of the clinical activity of the trust, providing service to the population of central and West Dorset. You will be part of a friendly team, comprising Doctors, Nurses, and management support. Detailed job description and main responsibilities
Please refer to the attached detailed job description. The key result areas are: To provide comprehensive secretarial and administrative support to the Gastroenterology team in order to facilitate the smooth, efficient and effective running of all elements of the service. To act as a point of contact for patients/carers and other health professionals. Dealing with queries, providing information, and escalating to the clinical team where appropriate. This will require a caring and empathetic approach and necessitate establishing communication networks with the team and with other appropriate health care professionals, both internal and external to the organisation. To work with the clinical and managerial teams to maintain and support departmental/divisional practice and procedures to ensure that both operational targets and quality standards are achieved. Person specification
Education and qualifications
Educated to GCSE level or equivalent including English at Grade C/4. RSA stage III in word processing or equivalent. Evidence of training in NHS administrative systems. Knowledge and Experience
Experience of working with computer systems including Microsoft office packages. Experience of working within the NHS. Experience of working with NHS data systems. Our Mission
Outstanding care for people in ways which matter to them. Our Vision
Dorset County Hospital, working with our health and social care partners, will be at the heart of improving the well-being of our communities. Our Values
We are a Trust that celebrates diversity and we are committed to creating an inclusive environment for all employees. We would welcome applications from people in all under-represented groups. PLEASE READ THE FOLLOWING IMPORTANT INFORMATION CAREFULLY BEFORE YOU SUBMIT YOUR APPLICATION Please read the job description and person specification carefully to ensure your application reflects the knowledge, skills, and experience required. The closing date/interview date is subject to amendment; this vacancy may therefore expire at short notice, so we recommend that you submit an application at your earliest convenience. Shortlisted applicants will be contacted via email; therefore it is important that you check your personal email account regularly. Unfortunately, we are unable to respond to every application; if we do not contact you within 4 weeks of the closing date, please be advised that you have not been shortlisted on this occasion. You can contact us on 01305 254655 to find out whether you have been shortlisted or if you would like feedback. Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Bank or payment details should not be provided when applying for a job. All applications should be made via the 'Apply now' button. Created on 22/01/2025 by TN United Kingdom
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