JOB DESCRIPTION/SUMMARY:
To handle all meetings/events business and maximise hotel revenue across all streams from each enquiry.
To ensure detailed handling of all events from enquiry to execution in line with hotel standards and ensure delivery of guest satisfaction.
To ensure that full details of all events are communicated effectively within the operational departments to ensure excellent service delivery for all clients.
CORE ACCOUNTABILITIES & KEY PERFORMANCE INDICATORS:
These indicators are what the hotel can expect to see when the role is being performed to the required standard. It is a tool that can also be used to assess a successful candidate in the role of Meetings and Events Sales Manager.
Financial Awareness:
To be fully aware of the budgeted revenue for the Meetings and Events areas and associated accommodation.
To price all enquiries in line with both hotel budgets and client requirements to maximise opportunity.
To ensure timely payment of all event accounts and to ensure full financial checks are carried out for all events.
To ensure all suppliers are paid in a timely manner.
Development of the Meeting and Events Product:
To communicate and share knowledge with other hotel departments.
Regularly visit competitor hotels to compare and contrast service and product.
Liaise with Line Manager about preventative maintenance of the department.
Develop a close working relationship with the hotel ensuring sales systems are in place and actively encourage a ‘sales culture’.
Monitor Key Departmental Controls:
Financial awareness and understanding of how the role impacts the hotel P&L.
Ensure security of meetings and events department.
To ensure the Company Health and Safety, Food Safety, and COSHH legislations are adhered to; this will involve actioning appropriate training.
Learning and Development:
Attend hotel and departmental induction.
Complete relevant workbooks.
Complete Fact Files.
Attend Job chats and Performance Reviews.
Development through NVQ training.
Being a Buddy for new starters.
Quality Awards Support:
To support the hotels in the achievement/maintenance of quality awards such as IIP.
To assist in the activity of quality awards.
To attend meetings and carry out agreed actions.
Compliance with Legislation:
Must attend all H&S and Fire Training as directed by designated Line Manager.
Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role.
In use of company nominated chemicals, it is your responsibility to comply with COSHH.
Understand the importance of adhering to company policy with reference to hazard spotting, first aid reporting, and reporting accidents.
To have a complete understanding of hotel and Company procedure in the event of a fire.
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To handle all meetings/events business and maximise hotel revenue across all streams from each enquiry.
To ensure detailed handling of all events from enquiry to execution in line with hotel standards and ensure delivery of guest satisfaction.
To ensure that full details of all events are communicated effectively within the operational departments to ensure excellent service delivery for all clients.
CORE ACCOUNTABILITIES & KEY PERFORMANCE INDICATORS:
These indicators are what the hotel can expect to see when the role is being performed to the required standard. It is a tool that can also be used to assess a successful candidate in the role of Meetings and Events Sales Manager.
Financial Awareness:
To be fully aware of the budgeted revenue for the Meetings and Events areas and associated accommodation.
To price all enquiries in line with both hotel budgets and client requirements to maximise opportunity.
To ensure timely payment of all event accounts and to ensure full financial checks are carried out for all events.
To ensure all suppliers are paid in a timely manner.
Development of the Meeting and Events Product:
To communicate and share knowledge with other hotel departments.
Regularly visit competitor hotels to compare and contrast service and product.
Liaise with Line Manager about preventative maintenance of the department.
Develop a close working relationship with the hotel ensuring sales systems are in place and actively encourage a ‘sales culture’.
Monitor Key Departmental Controls:
Financial awareness and understanding of how the role impacts the hotel P&L.
Ensure security of meetings and events department.
To ensure the Company Health and Safety, Food Safety, and COSHH legislations are adhered to; this will involve actioning appropriate training.
Learning and Development:
Attend hotel and departmental induction.
Complete relevant workbooks.
Complete Fact Files.
Attend Job chats and Performance Reviews.
Development through NVQ training.
Being a Buddy for new starters.
Quality Awards Support:
To support the hotels in the achievement/maintenance of quality awards such as IIP.
To assist in the activity of quality awards.
To attend meetings and carry out agreed actions.
Compliance with Legislation:
Must attend all H&S and Fire Training as directed by designated Line Manager.
Ensure that while you undertake your role you abide by the Health and Safety at Work Act 1974 and safe systems of work appropriate to your role.
In use of company nominated chemicals, it is your responsibility to comply with COSHH.
Understand the importance of adhering to company policy with reference to hazard spotting, first aid reporting, and reporting accidents.
To have a complete understanding of hotel and Company procedure in the event of a fire.
#J-18808-Ljbffr
