5 Hertford Street is the beautifully appointed private member's club owned and operated by entrepreneur Robin Birley, located in the heart of Mayfair. Our aim is to be a home away from home, in the utmost comfort, where members are looked after by a team who know them by name.
We are currently looking for a
Member Billing Assistant
to join our
Finance
Team. The company benefits our Member Billing Assistant receives are: 33 days holiday per year (including bank holidays) Birthday day off Monthly well-being days with our Chiropodist and Masseuse Private medical insurance with AXA Online retail discounts Freshly prepared meals Study Support Sponsored social events Recommend a friend bonus of £750 Discounted gym membership with Nuffield Health Cycle to Work Scheme Employee Assistance Programme – Hospitality Action Access to a company doctor Eyecare vouchers The responsibilities of our Member Billing Assistant are: Handle all aspects of member billing, including generating invoices, processing payments, and managing billing enquiries. Provide exceptional customer service by addressing member questions and concerns related to billing promptly and professionally. Maintain accurate and up-to-date billing records, ensuring all transactions are properly documented. Draft and send billing-related correspondence to members, including reminders and notifications of outstanding payments. Investigate and resolve billing discrepancies and issues in a timely manner. Work closely with the membership team to ensure seamless service delivery and accurate billing information. Identify opportunities to streamline billing processes and enhance member satisfaction. The Experience & Qualifications required of our Member Billing Assistant are: Previous experience in a customer service or billing role is desirable. Proactive, strong communication skills and telephone manner. Excellent customer service skills with a friendly and professional demeanor. Strong attention to detail and high level of accuracy. Proficiency in English, both oral and written. Proficiency in using billing software and MS Office applications, particularly Excel and Word. The working hours: Monday - Friday The club is closed on Bank Holidays and throughout Christmas each year. If you feel you would like to join us as
Member Billing Assistant
at 5 Hertford Street, then apply by forwarding your up-to-date CV to the link below.
#J-18808-Ljbffr
Member Billing Assistant
to join our
Finance
Team. The company benefits our Member Billing Assistant receives are: 33 days holiday per year (including bank holidays) Birthday day off Monthly well-being days with our Chiropodist and Masseuse Private medical insurance with AXA Online retail discounts Freshly prepared meals Study Support Sponsored social events Recommend a friend bonus of £750 Discounted gym membership with Nuffield Health Cycle to Work Scheme Employee Assistance Programme – Hospitality Action Access to a company doctor Eyecare vouchers The responsibilities of our Member Billing Assistant are: Handle all aspects of member billing, including generating invoices, processing payments, and managing billing enquiries. Provide exceptional customer service by addressing member questions and concerns related to billing promptly and professionally. Maintain accurate and up-to-date billing records, ensuring all transactions are properly documented. Draft and send billing-related correspondence to members, including reminders and notifications of outstanding payments. Investigate and resolve billing discrepancies and issues in a timely manner. Work closely with the membership team to ensure seamless service delivery and accurate billing information. Identify opportunities to streamline billing processes and enhance member satisfaction. The Experience & Qualifications required of our Member Billing Assistant are: Previous experience in a customer service or billing role is desirable. Proactive, strong communication skills and telephone manner. Excellent customer service skills with a friendly and professional demeanor. Strong attention to detail and high level of accuracy. Proficiency in English, both oral and written. Proficiency in using billing software and MS Office applications, particularly Excel and Word. The working hours: Monday - Friday The club is closed on Bank Holidays and throughout Christmas each year. If you feel you would like to join us as
Member Billing Assistant
at 5 Hertford Street, then apply by forwarding your up-to-date CV to the link below.
#J-18808-Ljbffr
