About the organisation:
Operating for nearly 50 years, Access Community Trust is a multi-award winning charity and provider of housing, youth services, health/wellbeing and employability services across Suffolk and Norfolk. Our ambition is to deliver a service driven by passion and enthusiasm that reaches all vulnerable and socially excluded/isolated people without exception. This is a casual role to support the operational resilience of the service. Shifts will be offered on an ad-hoc basis, mainly to provide cover for annual leave and sickness. The service is operational 7 days per week, day and night, so flexibility is required to meet the needs of the service. About the service: Steam House cafes are purpose designed mental health crisis cafes across Norfolk & Suffolk. We offer a unique and safe cafe-styled space with a fully-trained multi-disciplinary team, offering holistic support to adults experiencing mental health crisis – day and night. Drawing on experiences and learnings from decades of assistance to those most vulnerable in our community, STEAM provides clients with a calming and informed environment beneficial to their needs. Each cafe provides guidance, support and personalised pathway plans, which are mindfully coproduced over a period of time with our team, to enhance future wellbeing for the client. Main Responsibilities: To work in conjunction with managers and other key agencies in developing both policy and associated practice that meet the combined needs of the client group. To provide individual and bespoke support, information, signposting and access to appropriate and relevant services for those wishing to access the crisis hub. To be involved in supporting those who have low resilience and are at risk of, or are experiencing a mental health crisis. To liaise with managers or other appropriate persons to ensure the safety of clients and staff. To liaise with external agencies regarding presenting clients and any relevant history or risk factors. Support clients to help identify individual needs and coping strategies, and to help provide and encourage a supportive and safe environment as an alternative to contacting emergency services or attending A&E. To encourage clients to share knowledge and feedback, in order to provide a holistic and efficient service. To record and evaluate the impact of interventions using appropriate evaluation tools. Ensure that appropriate records and documentation are inputted in a timely manner and stored securely on the Access Community Trust (Access) Customer Relationship Management (CRM) system, ensuring concerns are reported to the relevant person(s). To undertake specific and specialised training in order to support the vulnerable client group and maintain continued professional development through attending agreed training and conferences. To work collaboratively as part of a Multi-Disciplinary team and contribute to Team discussions. To provide interventions that are evidence based, and to follow client centred principles. This will involve assessing, planning, implementing and evaluating the outcomes of interventions, and maintaining appropriate records. Person Specification (Essential/Desirable): Work Experience A minimum of 2 years experience of working within adult mental health (E). Ability to confidently use verbal de-escalation techniques to good effect (E). Ability to prioritise workload (E). Proven experience working within a team of individuals (E). Experience of assisting to implement change (E). Experience of report writing and data collection, analysis, and presentation (E). Experience of partnership working and multi-agency liaison (E). Previous experience of dealing with and reporting incidents, accidents or near misses and safeguarding reporting (D). Recent mental health first aid certificate (D). Recent ASSIST training certificate (D). Skills & Knowledge (Essential/Desirable) Public speaking skills and the ability to participate in workshops and seminars (E). Knowledge of mental illness and the effects on service users and carers (E). Good IT skills (E). Understanding of co-production and peer support (D). Aware of professional boundaries (E). Personal Attributes Full driving licence and willingness to drive company vehicles (D). Values diversity and shows commitment to equality of opportunity (E). Demonstrate evidence of team working (E). Able to work flexibly according to service need (E). Able to demonstrate empathy (E). Able to demonstrate assertive qualities (E). Able to take direction and instruction (E). Honest and trustworthy (E). Confident, respectful, self-reliant, aware of personal boundaries and resourceful (E). Application Info: As an organisation we recognise the value of lived experience and actively encourage our staff, with support, to use their experiences to support the development of our services and their work. We may ask you to share your lived experience with us at interview stage, if you feel comfortable doing so. We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness and social exclusion. We are a Disability Confident Employer and are committed to an inclusive and accessible recruitment process. We offer a guaranteed interview to applicants who declare a disability and meet the minimum criteria for the role. For support in applying or to request reasonable adjustments, please contact us. Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment. Please note: this position involves work that is a regulated activity and is therefore subject to receipt of a satisfactory Enhanced Disclosure with a barred list check from the Disclosure and Barring Service. This is in accordance with the Police Act 1997 and the Rehabilitation of Offenders Act 1974. This is to be paid for by the successful applicant and will be reimbursed upon the successful passing of a 6-month probationary period. Please note: We endeavour to respond to all applicants, however if you do not hear from us within 28 days please do assume your application has not been shortlisted for interview on this occasion. Benefits: Access to a wide range of store, leisure and travel discounts. 24/7 counselling helpline, including six structured sessions. Company pension with a 3% employer contribution. Pay: £12.00 per hour Schedule: Day shift. Night shift. Weekend availability. Work Location: In person.
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Operating for nearly 50 years, Access Community Trust is a multi-award winning charity and provider of housing, youth services, health/wellbeing and employability services across Suffolk and Norfolk. Our ambition is to deliver a service driven by passion and enthusiasm that reaches all vulnerable and socially excluded/isolated people without exception. This is a casual role to support the operational resilience of the service. Shifts will be offered on an ad-hoc basis, mainly to provide cover for annual leave and sickness. The service is operational 7 days per week, day and night, so flexibility is required to meet the needs of the service. About the service: Steam House cafes are purpose designed mental health crisis cafes across Norfolk & Suffolk. We offer a unique and safe cafe-styled space with a fully-trained multi-disciplinary team, offering holistic support to adults experiencing mental health crisis – day and night. Drawing on experiences and learnings from decades of assistance to those most vulnerable in our community, STEAM provides clients with a calming and informed environment beneficial to their needs. Each cafe provides guidance, support and personalised pathway plans, which are mindfully coproduced over a period of time with our team, to enhance future wellbeing for the client. Main Responsibilities: To work in conjunction with managers and other key agencies in developing both policy and associated practice that meet the combined needs of the client group. To provide individual and bespoke support, information, signposting and access to appropriate and relevant services for those wishing to access the crisis hub. To be involved in supporting those who have low resilience and are at risk of, or are experiencing a mental health crisis. To liaise with managers or other appropriate persons to ensure the safety of clients and staff. To liaise with external agencies regarding presenting clients and any relevant history or risk factors. Support clients to help identify individual needs and coping strategies, and to help provide and encourage a supportive and safe environment as an alternative to contacting emergency services or attending A&E. To encourage clients to share knowledge and feedback, in order to provide a holistic and efficient service. To record and evaluate the impact of interventions using appropriate evaluation tools. Ensure that appropriate records and documentation are inputted in a timely manner and stored securely on the Access Community Trust (Access) Customer Relationship Management (CRM) system, ensuring concerns are reported to the relevant person(s). To undertake specific and specialised training in order to support the vulnerable client group and maintain continued professional development through attending agreed training and conferences. To work collaboratively as part of a Multi-Disciplinary team and contribute to Team discussions. To provide interventions that are evidence based, and to follow client centred principles. This will involve assessing, planning, implementing and evaluating the outcomes of interventions, and maintaining appropriate records. Person Specification (Essential/Desirable): Work Experience A minimum of 2 years experience of working within adult mental health (E). Ability to confidently use verbal de-escalation techniques to good effect (E). Ability to prioritise workload (E). Proven experience working within a team of individuals (E). Experience of assisting to implement change (E). Experience of report writing and data collection, analysis, and presentation (E). Experience of partnership working and multi-agency liaison (E). Previous experience of dealing with and reporting incidents, accidents or near misses and safeguarding reporting (D). Recent mental health first aid certificate (D). Recent ASSIST training certificate (D). Skills & Knowledge (Essential/Desirable) Public speaking skills and the ability to participate in workshops and seminars (E). Knowledge of mental illness and the effects on service users and carers (E). Good IT skills (E). Understanding of co-production and peer support (D). Aware of professional boundaries (E). Personal Attributes Full driving licence and willingness to drive company vehicles (D). Values diversity and shows commitment to equality of opportunity (E). Demonstrate evidence of team working (E). Able to work flexibly according to service need (E). Able to demonstrate empathy (E). Able to demonstrate assertive qualities (E). Able to take direction and instruction (E). Honest and trustworthy (E). Confident, respectful, self-reliant, aware of personal boundaries and resourceful (E). Application Info: As an organisation we recognise the value of lived experience and actively encourage our staff, with support, to use their experiences to support the development of our services and their work. We may ask you to share your lived experience with us at interview stage, if you feel comfortable doing so. We encourage applications from all sections of the community particularly those with personal or previous experience of homelessness and social exclusion. We are a Disability Confident Employer and are committed to an inclusive and accessible recruitment process. We offer a guaranteed interview to applicants who declare a disability and meet the minimum criteria for the role. For support in applying or to request reasonable adjustments, please contact us. Access Community Trust is committed to safeguarding and promoting the welfare of all its young people and vulnerable adults using our services and expect all staff and volunteers to share this commitment. Please note: this position involves work that is a regulated activity and is therefore subject to receipt of a satisfactory Enhanced Disclosure with a barred list check from the Disclosure and Barring Service. This is in accordance with the Police Act 1997 and the Rehabilitation of Offenders Act 1974. This is to be paid for by the successful applicant and will be reimbursed upon the successful passing of a 6-month probationary period. Please note: We endeavour to respond to all applicants, however if you do not hear from us within 28 days please do assume your application has not been shortlisted for interview on this occasion. Benefits: Access to a wide range of store, leisure and travel discounts. 24/7 counselling helpline, including six structured sessions. Company pension with a 3% employer contribution. Pay: £12.00 per hour Schedule: Day shift. Night shift. Weekend availability. Work Location: In person.
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