Merkur Slots Keyholder - Part Time - Scunthorpe
Apply locations Scunthorpe time type Part time posted on Posted 2 Days Ago time left to apply End Date: January 22, 2025 (10 days left to apply) job requisition id JR1000972
It's fun to work in a company where people truly BELIEVE in what they're doing!
Please come and work for us
We're committed to bringing passion and customer focus to the business.
Position: Keyholder Hours Per Week: 30 Pay Rate: £11.80 - £12.80 per hour Night Rate: £12.80 per hour 11 pm - 6 am
Do you have experience in retail or hospitality?
Does working in a customer-driven environment appeal to you?
Would you like a role with excellent career prospects?
If you have answered yes to all the questions, we would like to hear from you!
Job Purpose
To ensure day to day operation of a licensed gaming centre, including but not restricted to ensuring that:
Company operating standards are adhered to;
Marketing/promotional activities/events are delivered correctly to the customer;
Physical and personal security is maintained;
Excellent customer relations are built and maintained.
Venue is operated in accordance with LCCP.
Main Responsibilities and Key Tasks
Operational
To take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.
To ensure that the venue housekeeping is of the highest possible standard at all times, regularly cleaning floors, walls and other surfaces.
To routinely clean all gaming centre equipment both before and during trading hours to ensure customers receive a high standard of presentation of equipment at all times.
To ensure that all waste bins are regularly checked, emptied and cleaned.
To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.
To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
To assist with pre-collection/midweek collection procedures as directed if required.
To report machine faults in line with Company procedures.
To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
To help ensure that all stock is correctly accounted for and secure.
Security
To ensure that no person under the age of 18 years of age gains access to the venue in accordance with current legislation and that the company’s ‘Think 25’ policy is applied rigorously.
To ensure that personal and physical security standards are maintained.
To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
Health and Safety
To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
Administration
To assist with any administration as required to 100% accuracy.
Promotions
To ensure that all promotions are run in an indiscriminate manner, with any customer feedback being referred to the Venue Manager or Marketing Manager for further action.
To help ensure that promotions run smoothly and are a success.
To ensure that all promotions are run legitimately and in accordance with current gaming legislation.
Communication
To attend any meetings as and when required.
Customer Service
To promote the Company in a positive manner when dealing with internal and external customers or at any other opportunity.
To actively promote
safeguarding and social responsibility measures whilst maintaining excellent customer service.
Ensure that personal presentation and profile is such that it reflects well upon the Company.
To respond positively, promptly and appropriately to all customers requests.
To ensure that customer service is carried out in line with company standards and results in 'customer delight'.
To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
To own and resolve problems.
To present and wear Company corporate wear at the site and as directed during normal working hours.
To maintain a high standard of personal presentation ensuring the Company’s dress code is adhered to at all times.
Responsible Gambling
Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP):
Licensing Objectives:
Preventing gambling from being a source of crime or disorder, being associated with crime or disorder or being used to support crime,
Ensuring that gambling is conducted in a fair and open way, and
Protecting children and other vulnerable persons from being harmed or exploited by gambling.
To promote awareness of Responsible Gambling strategies and procedures.
Ensuring Responsible Gambling is an integral part of the daily operation.
To actively participate and support the annual National Responsible Gambling Week.
To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives.
Other
To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
To carry out any other reasonable duties as required.
In keeping with the accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand. We also have one Casino, based in Aberdeen and one MERKUR Bingo club based in Lowestoft.
MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst our MERKUR Bingo club offer a fun bingo experience whilst our casino in Aberdeen provides the traditional casino experience.
Our focus is on providing our customers a excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
Find out more about us and our brand by visiting our website.
#J-18808-Ljbffr
It's fun to work in a company where people truly BELIEVE in what they're doing!
Please come and work for us
We're committed to bringing passion and customer focus to the business.
Position: Keyholder Hours Per Week: 30 Pay Rate: £11.80 - £12.80 per hour Night Rate: £12.80 per hour 11 pm - 6 am
Do you have experience in retail or hospitality?
Does working in a customer-driven environment appeal to you?
Would you like a role with excellent career prospects?
If you have answered yes to all the questions, we would like to hear from you!
Job Purpose
To ensure day to day operation of a licensed gaming centre, including but not restricted to ensuring that:
Company operating standards are adhered to;
Marketing/promotional activities/events are delivered correctly to the customer;
Physical and personal security is maintained;
Excellent customer relations are built and maintained.
Venue is operated in accordance with LCCP.
Main Responsibilities and Key Tasks
Operational
To take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.
To ensure that the venue housekeeping is of the highest possible standard at all times, regularly cleaning floors, walls and other surfaces.
To routinely clean all gaming centre equipment both before and during trading hours to ensure customers receive a high standard of presentation of equipment at all times.
To ensure that all waste bins are regularly checked, emptied and cleaned.
To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.
To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
To assist with pre-collection/midweek collection procedures as directed if required.
To report machine faults in line with Company procedures.
To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
To help ensure that all stock is correctly accounted for and secure.
Security
To ensure that no person under the age of 18 years of age gains access to the venue in accordance with current legislation and that the company’s ‘Think 25’ policy is applied rigorously.
To ensure that personal and physical security standards are maintained.
To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
Health and Safety
To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
Administration
To assist with any administration as required to 100% accuracy.
Promotions
To ensure that all promotions are run in an indiscriminate manner, with any customer feedback being referred to the Venue Manager or Marketing Manager for further action.
To help ensure that promotions run smoothly and are a success.
To ensure that all promotions are run legitimately and in accordance with current gaming legislation.
Communication
To attend any meetings as and when required.
Customer Service
To promote the Company in a positive manner when dealing with internal and external customers or at any other opportunity.
To actively promote
safeguarding and social responsibility measures whilst maintaining excellent customer service.
Ensure that personal presentation and profile is such that it reflects well upon the Company.
To respond positively, promptly and appropriately to all customers requests.
To ensure that customer service is carried out in line with company standards and results in 'customer delight'.
To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
To own and resolve problems.
To present and wear Company corporate wear at the site and as directed during normal working hours.
To maintain a high standard of personal presentation ensuring the Company’s dress code is adhered to at all times.
Responsible Gambling
Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP):
Licensing Objectives:
Preventing gambling from being a source of crime or disorder, being associated with crime or disorder or being used to support crime,
Ensuring that gambling is conducted in a fair and open way, and
Protecting children and other vulnerable persons from being harmed or exploited by gambling.
To promote awareness of Responsible Gambling strategies and procedures.
Ensuring Responsible Gambling is an integral part of the daily operation.
To actively participate and support the annual National Responsible Gambling Week.
To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives.
Other
To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
To carry out any other reasonable duties as required.
In keeping with the accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand. We also have one Casino, based in Aberdeen and one MERKUR Bingo club based in Lowestoft.
MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst our MERKUR Bingo club offer a fun bingo experience whilst our casino in Aberdeen provides the traditional casino experience.
Our focus is on providing our customers a excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
Find out more about us and our brand by visiting our website.
#J-18808-Ljbffr
