Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.
At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfill your career goals. We foster a culture of innovation, collaboration, recognition, and inclusivity and offer a wide range of benefits to support staff wellbeing.
Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester
25 days holiday per annum plus bank holidays and Christmas period
Excellent learning and development opportunities
Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
Company wellbeing and social events
Sports and social clubs
Incentive trips
Employee Assistance Programme
Discounted private healthcare
EV scheme and Ride to Work scheme
Winners of an array of industry awards
Great Place to Work Certified
Sunday Times Top 100 Best Places to Work
Supporters of 85+ charities with strong commitment to diversity and sustainability
POSITION DETAILS:
Position Title:
CSP Operations Specialist Reports to (POSITION):
Microsoft Operations Manager Team:
Microsoft CSP Operations Department:
Microsoft Operations PURPOSE OF JOB:
Ensure a high level of knowledge, efficiency, and accuracy is delivered to Bytes' internal staff, customers, and resellers regarding Bytes' Microsoft (MS) Cloud Solution Provider (CSP) programme. This will help maintain the trust that has been established between Bytes and its stakeholders and will ensure that Bytes remains a trusted MS CSP partner. KEY RESPONSIBILITIES:
To have Primary responsibility for specific operational areas of the CSP programme. These will be defined on a separate document and may fluctuate as the business evolves Run regular reports to aid business development and functions Assist with training of new starters and work with Lead to ensure this is delivered and recorded appropriately Understand and demonstrate a high level of understanding of all programmatic and operational aspects of the MS CSP programme Assist with internal and external tickets in the CSP box and resolve within defined SLAs Provide internal and external operational support to Customers over the phone or via MS Teams Identify where additional operational support is required and escalate accordingly Understanding of relevant Bytes and Microsoft systems, how they link and relate with regards the Programme to be able to assist with queries and escalations efficiently – for example – Bytes’ Cloud Dashboard, Bytes’ Portal, Bytes’ SmartInfo, Microsoft Partner Centre etc Work with MS CSP Operations Manager and feedback / help develop Internal processes and workflows that may be required QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Educated to GCSE Level with grade 5 or higher in Maths and English Years of Experience: 1-3 years Other Requirements: Articulate and confident with Customer facing skills Advanced excel skills Excellent verbal and written communication skills Attention to detail and accuracy Excellent time management and multi-tasking skills
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CSP Operations Specialist Reports to (POSITION):
Microsoft Operations Manager Team:
Microsoft CSP Operations Department:
Microsoft Operations PURPOSE OF JOB:
Ensure a high level of knowledge, efficiency, and accuracy is delivered to Bytes' internal staff, customers, and resellers regarding Bytes' Microsoft (MS) Cloud Solution Provider (CSP) programme. This will help maintain the trust that has been established between Bytes and its stakeholders and will ensure that Bytes remains a trusted MS CSP partner. KEY RESPONSIBILITIES:
To have Primary responsibility for specific operational areas of the CSP programme. These will be defined on a separate document and may fluctuate as the business evolves Run regular reports to aid business development and functions Assist with training of new starters and work with Lead to ensure this is delivered and recorded appropriately Understand and demonstrate a high level of understanding of all programmatic and operational aspects of the MS CSP programme Assist with internal and external tickets in the CSP box and resolve within defined SLAs Provide internal and external operational support to Customers over the phone or via MS Teams Identify where additional operational support is required and escalate accordingly Understanding of relevant Bytes and Microsoft systems, how they link and relate with regards the Programme to be able to assist with queries and escalations efficiently – for example – Bytes’ Cloud Dashboard, Bytes’ Portal, Bytes’ SmartInfo, Microsoft Partner Centre etc Work with MS CSP Operations Manager and feedback / help develop Internal processes and workflows that may be required QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Educated to GCSE Level with grade 5 or higher in Maths and English Years of Experience: 1-3 years Other Requirements: Articulate and confident with Customer facing skills Advanced excel skills Excellent verbal and written communication skills Attention to detail and accuracy Excellent time management and multi-tasking skills
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