COMPANY MISSION STATEMENT MLA Move Language Ahead is an industry leader committed to providing premier international study abroad programs that ensure the highest levels of safety, education, and cultural immersion.
POSITION OVERVIEW Responsible for the overall Management of the Summer School Reports to UK Operations Manager From GBP 690 per week (according to experience + Holiday Pay 12.07%) 6 working days per week 1 Day off per week BENEFITS Paid formal training Free transfers to the College Accommodation in single ensuite room All meals provided Company phone Free First Aid and CPR Certifications if required REQUIRED SKILLS Capacity to motivate a team and lead by example Ability to multi-task Excellent communication (verbal and written) Attention to detail Self-motivation Aptitude to effectively use Microsoft Excel Ability to be pleasant, polite, and cooperative with fellow employees, vendors, and guests PREFERRED QUALIFICATIONS AND SKILLS: Prior work experience leading a team Prior experience overseeing a strict operating budget First Aid certification Lifeguard certification LOCATIONS We operate in: King's College, Brunel University, Roehampton University, University of Surrey, University of Reading, University of Wales Trinity Saint David, Moulton College, University of Portsmouth, Heriot-Watt University, Dulwich College, The Duke of York's Royal Military School, Worcester, University of Worcester.
DATES June 19, 2025 – August 15, 2025* *Contract dates may vary to meet the needs of the program
KEY POSITION ACCOUNTABILITIES Pre-Programme Attend all required, paid training/induction meetings prior to the start of a session Review itineraries and become knowledgeable with all aspects of the programme Review the Centre Set-up Guide and all handbooks Become familiar with the mlaEasy Centre Management software Communicate with the centre staff regarding move-in, training, and any other pre-programme information Management of the Centre Maintain a clean, organized, and professional Centre Office Oversee the efficient completion of all duties of all staff Review all details pertaining to the day-to-day Centre operations and ensure all programme components are properly planned and delivered Work in conjunction with the Director of Studies to confirm the tuition programme is running in accordance with company standards Hold a minimum of two meetings with Group Leaders to be sure they are fully aware of their responsibilities and to ensure their needs and those of their students are being met Hold regular meetings with Campus Partners which may include Conference Services, Dining Services, and Public Safety to ensure the programme is running smoothly and the contract is being upheld WELFARE AND SAFEGUARDING Become familiar with the British Council safeguarding policies and prepare the centre for an inspection by BC officials Constantly monitor students and staff safety and welfare, addressing any concerns promptly and effectively Establish and effectively communicate to staff and guests’ site-specific emergency evacuation and preparedness plans Maintain 24-hour on-call emergency assistance for the Centre Address any guest or staff concerns and properly document and report concerns Be aware of any specific safeguarding needs of minors (those under the age of 18) Work with the head office for any Authorized Student Pick-Up requests, ensuring proper documentation is received and recorded Oversee the Medical Doctor ensuring all job requirements are being dutifully executed as well as the infirmary is properly maintained All staff share the responsibility for safeguarding and promoting the welfare of children and must adhere to, and comply with
MLA Safeguarding Policy COMPANY QUALITY PERFORMANCE Ensure that what has been sold to the guests is being provided by the Centre Deliver a comprehensive Centre induction to all new guests within 24-hours of arrival Host a Group Leader meeting within 24-hours of arrival Confirm the student and Group Leader handbooks are available and the contents are being adhered to Follow-up with staff to verify all guest inquiries are handled promptly and effectively Programme Set-up Oversee the staff with the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programmes Direct the set-up of student rooms by distributing linen, arranging furniture, and preparing keys Send Welcome Email to Group Leaders at least one week prior to arrival detailing the accommodations, campus information and rooming list requirements Collaborate with the Centre Administrator to ensure a correct rooming list has been provided to the Centre in accordance with the Centre contract OFFICE DUTIES Maintain a log of all meetings and guest feedback Oversee the Master Centre Excel file with detailed housing, dining, and facilities usage in support of the Centre Administrator Complete the Airport Transfer Check within the mlaEasy software to ensure all airport transfers have been booked and confirmed correctly Manage the sending of Centre SMS from mlaEasy to Group Leaders and students including but not limited to Parent Arrival, Group Leader Arrival, Parent Departure, and Group Leader Departure notifications Oversee the collection and distribution of the student passports and security deposits Verify all programme expenses are being accurately maintained by the Centre Administrator and conduct weekly audits of the Petty Cash Work with the Activities Manager and Director of Studies to ensure weekly staff schedules are accurate and available within the online employee scheduling software Submit bi-weekly payroll reports to the COO Hold regular staff meetings to maintain good communication and positive morale Perform end-of-programme staff evaluations and programme report TRAINING Attend all required training and induction meetings and take an active part in discussion and feedback prior to start of employment Review itineraries and become knowledgeable about attractions Complete any required training sessions/courses both online and in person as directed Provide all necessary paperwork prior to employment COMPENSATION Centre Director (Residential*) £690.00 Weekly Holiday Pay (12.07%) is to be added to weekly pay.
MLA REPUTATION & CODE OF CONDUCT To actively support MLA in its mission to provide quality learning To provide courses that will challenge the students (realise their potential) and work together to reach their academic targets and support them To comply with management requests to follow the guidelines of external organisations such as British Council in a timely and accurate manner To be dressed in a presentable professional way and always start on time and if this is not possible to inform your manager as early as possible Develop a good rapport with the students and Group Leaders and avoid absences as much as possible There is a specific list of what code of conduct we expect from all staff members in our Staff Handbook
UK EQUALITY ACT 2010 MLA is an equal opportunity employer dedicated to excellence through diversity and does not discriminate on the basis of age, gender, marital status, being pregnant or on maternity leave, race (including ethnic or national origin, nationality and colour), disability, sexual orientation or expression, religion, beliefs, or any other non-job related criteria.
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