About us
Charterhouse Group is a UK based, PE backed, value added reseller providing a wide range of technology solutions across the Unified Communications, Cyber Security, LAN and Microsoft Teams spaces. The Group operates under two brands, Charterhouse Integrated Solutions and Symity.
We are looking for talented and highly motivated people. We understand that the key to our success is our people. For this reason, we are committed to attracting and retaining the best possible candidates. Therefore, we offer a fun, innovative and a fast-paced environment where career development, reward and recognition are a priority.
If you want to join a multi award-winning business, passionate about technology and its customers, credible in the market with a stimulating working environment - then we want to speak to you.
Our Vision
Passionate people always trusted by our customers to deliver the right technology solution.
Our Mission
Making it easy for our customers to connect, communicate and collaborate securely.
Our Values
Be Yourself
– Be honest. Be authentic. Be the best you can be. Do the right thing
– For you and your team. For the whole team. For the Customer. Always. Take responsibility/own it
– Do what you say. Find a way. Make it happen. Love what you do
– Bring Passion to work. Take pride in what you do. Enjoy winning. Department Objective to Support Charterhouse Group Vision The Mobile team manage the sales and support process across multiple suppliers. Orders are allocated to the team directly from order arrival or indirectly via the project management team. The team is tasked with delivering the order to meet the needs of the customer whilst keeping within the costs assigned. The team is expected to take full ownership of the order and manage the expectations of customer and stakeholder alike through to full handover to billing and support, at the appropriate time. The Role Located in either Liverpool/home or London/home we have a temporary role available within the Charterhouse Group. We are looking for someone who possesses strong customer service skills and technical understanding and has excellent provisioning and fault-finding qualities to support the growth of our Mobile Department. Your role as a Mobile Provisioner and Support will concentrate on the customer experience with a mixture of order provisioning and management of support queries. Using supplier portals to provision orders and manage support tickets and queries. Successful candidates should be calm, technically minded, with the ability to handle customers and suppliers effectively. You should have a can-do attitude, with a strong desire to succeed and possess excellent I.T, business communication skills, with a polite but assertive telephone manner. Duties and Responsibilities Place provisioning orders on suppliers’ portals with accuracy and attention to detail. Manage customer Support enquiries and triage fault issues with suppliers effectively and quickly. Provide effective day to day support to existing customers and work with internal account managers. Competent with Excel, Word, Outlook, Supplier web portals and quick to learn technical processes. Manage overall workload effectively; ensuring work is prioritised appropriately. Receive customer queries through phone calls and emails or Service Now Portal. CRM/Service Now Task Management - Quickly and Efficiently Working with other internal departments for example sales, billing and finance to support their requirements. Deliver an excellent customer experience. Required Knowledge, Skills and Experience Excellent Business Communications skills - Both Written and Verbal Proactive and positive with a "Can Do" attitude. Effective time management and organisational skills Comfortable and able to working alone or as part of a team Logical approach to problem solving. Ability to work under pressure and within time constraints. Be considered, thoughtful and quick to assimilate learning. Computer literature and competent within technical environment. Confident client interaction. Knowledge of the EE portals and processes. Understanding of Mobile Voice and Data services. Understanding of standard processes i.e. porting and provisioning. Knowledge of regulations associated with the above. Desired Knowledge, Skills and Experience Knowledge of the Vodafone portals and processes. Experience of liaising with customers to book engineer visits. Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, salary sacrifice pension, workplace pension, cycle to work scheme, access to our employee assistance programme, a volunteering day, electric car salary sacrifice scheme, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more. Charterhouse is where careers happen. We offer a supportive, innovative, stimulating and fast-paced environment where development, reward and recognition are available to everyone, and anything is possible. As you transform our client’s approach to technology, we’ll help you transform your career through progression, reward, development and recognition.
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– Be honest. Be authentic. Be the best you can be. Do the right thing
– For you and your team. For the whole team. For the Customer. Always. Take responsibility/own it
– Do what you say. Find a way. Make it happen. Love what you do
– Bring Passion to work. Take pride in what you do. Enjoy winning. Department Objective to Support Charterhouse Group Vision The Mobile team manage the sales and support process across multiple suppliers. Orders are allocated to the team directly from order arrival or indirectly via the project management team. The team is tasked with delivering the order to meet the needs of the customer whilst keeping within the costs assigned. The team is expected to take full ownership of the order and manage the expectations of customer and stakeholder alike through to full handover to billing and support, at the appropriate time. The Role Located in either Liverpool/home or London/home we have a temporary role available within the Charterhouse Group. We are looking for someone who possesses strong customer service skills and technical understanding and has excellent provisioning and fault-finding qualities to support the growth of our Mobile Department. Your role as a Mobile Provisioner and Support will concentrate on the customer experience with a mixture of order provisioning and management of support queries. Using supplier portals to provision orders and manage support tickets and queries. Successful candidates should be calm, technically minded, with the ability to handle customers and suppliers effectively. You should have a can-do attitude, with a strong desire to succeed and possess excellent I.T, business communication skills, with a polite but assertive telephone manner. Duties and Responsibilities Place provisioning orders on suppliers’ portals with accuracy and attention to detail. Manage customer Support enquiries and triage fault issues with suppliers effectively and quickly. Provide effective day to day support to existing customers and work with internal account managers. Competent with Excel, Word, Outlook, Supplier web portals and quick to learn technical processes. Manage overall workload effectively; ensuring work is prioritised appropriately. Receive customer queries through phone calls and emails or Service Now Portal. CRM/Service Now Task Management - Quickly and Efficiently Working with other internal departments for example sales, billing and finance to support their requirements. Deliver an excellent customer experience. Required Knowledge, Skills and Experience Excellent Business Communications skills - Both Written and Verbal Proactive and positive with a "Can Do" attitude. Effective time management and organisational skills Comfortable and able to working alone or as part of a team Logical approach to problem solving. Ability to work under pressure and within time constraints. Be considered, thoughtful and quick to assimilate learning. Computer literature and competent within technical environment. Confident client interaction. Knowledge of the EE portals and processes. Understanding of Mobile Voice and Data services. Understanding of standard processes i.e. porting and provisioning. Knowledge of regulations associated with the above. Desired Knowledge, Skills and Experience Knowledge of the Vodafone portals and processes. Experience of liaising with customers to book engineer visits. Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, salary sacrifice pension, workplace pension, cycle to work scheme, access to our employee assistance programme, a volunteering day, electric car salary sacrifice scheme, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more. Charterhouse is where careers happen. We offer a supportive, innovative, stimulating and fast-paced environment where development, reward and recognition are available to everyone, and anything is possible. As you transform our client’s approach to technology, we’ll help you transform your career through progression, reward, development and recognition.
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