Mobiles Administrator - Communications
High Wycombe, HP12 3BQ
£19,000 to £24,000 per annum DOE
Established since 1998, 5G Communications are a well-known and highly regarded supplier of B2B telecommunications, supplying leading edge technology throughout the UK, with a turnover in excess of £15m. Following a training period, t he successful applicant will be responsible for supporting the smooth and seamless provision of mobile telecoms services to our existing customers, which will involve managing the process from contact with the customer through to full set up of the contracted service(s) to the customer’s satisfaction.
The Role
The day-to-day role will involve contract scrutiny, customer contact and ordering services as specified from the relevant suppliers via CRM system within agreed SLA’s. The role will also involve the management, administration and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer has the best experience with the Group service.
The role of the Mobiles Administrator will involve:
Order management
Service delivery
Fault resolution
Account set up
Tracking orders
Liaise with customers and suppliers
The Candidate
To be considered for this role, you will have the following skills and experience :
Strong organisational skills
Strong communicator at all levels (oral and written)
Ability to multi-task
Tact and diplomacy
Excellent telephone manner
Ability to meet deadlines
Aptitude for following/adhering to procedures
Ability to understand and carry out detailed instructions
Numerate and literate
Experience, Education and Qualifications:
Having worked within the mobiles industry would be preferable, but not essential as full training will be given.
Minimum GCSE level Math's and English
Proficient in the use of Microsoft Office and business IT systems
We are offering the following benefits:
A competitive basic salary from £19,000 to £24,000 per annum DOE.
Training and development plans.
Staff bonuses and holiday incentives
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