What is the opportunity
An opportunity to develop customer service, administration and telephony skills. You will form part of an upbeat and friendly department with opportunities to learn new skills which may help you to progress your career within the Bank of Ireland. Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role. Please note you must live in the jurisdiction for the business to which you are contracted. In this role you will:
Provide an excellent level of Customer Service Be able to connect with Customers in writing and verbally Adhere to all legal, regulatory, compliance and audit requirements at all times Develop a sound knowledge of the Mortgage process Perform processing tasks to defined levels of efficiency and accuracy, working within departmental policies and procedures Enforce the Bank's core values to enable success, teamwork and excellent customer service What will make you stand out?
The jobholder must have a flexible approach to the hours worked to meet fluctuating business needs and volumes Highly developed communication skills which will include excellent verbal and written communication skill Good verbal and written skills Passion for Customer Service Essential Qualifications
There are no minimum educational requirements for this role. More about the team
The Home Buying & Ownership department is responsible for the end to end processing of new and existing mortgages consisting of all administrative tasks whilst meeting legal, regulatory, compliance and audit requirements. The department operates in a strong customer focused environment which is at the forefront of all decision making whilst managing fluctuating business volumes, increasing competition, stretching service targets and rapid change. Why work with us
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies
Customer Focused - Self One Group, one team - Self Agile - Self Accountable - Self Champion Transformation - Self
#J-18808-Ljbffr
An opportunity to develop customer service, administration and telephony skills. You will form part of an upbeat and friendly department with opportunities to learn new skills which may help you to progress your career within the Bank of Ireland. Working at Bank of Ireland doesn't have to mean working in an office to have an impact. Our commitment to enabling colleagues to thrive means that depending on role type you can have choice and flexibility in where you work and live, subject to your role, customer needs and our requirements. We have a hybrid working model, with home, agile hub and office based options available. We will always list a primary location which can be where you go for in person collaboration, and a location where you can best perform your role. Please note you must live in the jurisdiction for the business to which you are contracted. In this role you will:
Provide an excellent level of Customer Service Be able to connect with Customers in writing and verbally Adhere to all legal, regulatory, compliance and audit requirements at all times Develop a sound knowledge of the Mortgage process Perform processing tasks to defined levels of efficiency and accuracy, working within departmental policies and procedures Enforce the Bank's core values to enable success, teamwork and excellent customer service What will make you stand out?
The jobholder must have a flexible approach to the hours worked to meet fluctuating business needs and volumes Highly developed communication skills which will include excellent verbal and written communication skill Good verbal and written skills Passion for Customer Service Essential Qualifications
There are no minimum educational requirements for this role. More about the team
The Home Buying & Ownership department is responsible for the end to end processing of new and existing mortgages consisting of all administrative tasks whilst meeting legal, regulatory, compliance and audit requirements. The department operates in a strong customer focused environment which is at the forefront of all decision making whilst managing fluctuating business volumes, increasing competition, stretching service targets and rapid change. Why work with us
The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies
Customer Focused - Self One Group, one team - Self Agile - Self Accountable - Self Champion Transformation - Self
#J-18808-Ljbffr
