Mortgage Administrator

Mortgage Services Mortgage Administrator What we can offer you The flexibility of a Hybrid working pattern - (2 days in the office/3 working from home) Salary £23k depending on experience. Full Support and Training to gain your CeMap Qualification Plus, many more perks and benefits Duties include: To provide a quality review service ensuring that "best advice" and "best practice" are adopted across the network. Key Responsibilities to include: Check cases to ensure the best outcomes for customers and that documentation meets FCA and Mortgage Intelligence Holdings’ requirements, ensuring a positive customer culture. Assessment of Mortgage, Protection & General Insurance cases against regulatory and in-house standards set out by the Compliance team. Provide feedback to advisers regarding cases checked, ensuring that positive relationships are both built and maintained. Provide feedback to field staff to assist as part of their overall monitoring of advisers. Reporting results of assessments and monitoring responses. Analysis of results to identify trends, areas of development and potential risks. Play a key role in contributing to the networks Consumer Duty obligations, considering these obligations in all actions and decisions that are taken. Carry out ad hoc tasks as may be delegated to you by your line manager as required by the business. Skills and Experience Strong IT skills Excellent written & verbal communication skills High level of accuracy & attention to detail Ability to work as part of a team. Ability to analyze data to identify trends. Good administrative and organisational skills Good telephone manner Ability to work under pressure. Good time management skills Who we are: We’re a mortgage and insurance network and club, supporting advisers for over 25 years. Founded in 1996, we started life as a lead generation company and have grown into the multi-award-winning network and club we are today. You’ll benefit from our wealth of industry experience, premium network and club services and expertise in business growth. MS01898

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