About the role
Our Mortgage Intermediary Development team are looking for a chatty, engaging person to join one of their friendly telephone teams.
In the role, customers are mortgage professionals, brokers, and intermediaries, and as a Mortgage Development Specialist, talking to them and being the voice of Coventry Building Society is the main focus. It's really about having great conversations (no scripts), being customer-focused with a passion for providing exceptional service.
Dealing with a diverse range of people over the phone and through web chat, understanding their needs, dealing with queries, and helping them find a resolution are key parts of the role. Additionally, growing knowledge of mortgage policies and products to deal with various inquiries, provide guidance and support, as well as making in-the-moment decisions are essential.
We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but this isn't a sales-based role!
For this role, we can accommodate full or part-time working 25 hours a week, ideally 12pm to 5pm.
Benefits include: 25 days holiday plus Bank Holidays Ability to buy and sell holiday allowance Annual pay review Personal pension Annual Success Share scheme Maternity, paternity, and shared parental leave Extensive wellbeing support ‘My Lifestyle’ retail discounts Service recognition About you
For this role, you’ll already be in a customer service-focused role and providing great service in a busy environment. Phone experience would be advantageous but isn’t essential as you’ll receive full training on our products, systems, and services.
Excellent communication skills with the confidence to talk to lots of different people will be important, and you'll already have experience of handling challenging and/or complex customer inquiries.
You'll be accurate and keen to learn, so you'll be able to deal with our customer’s inquiries. Coping with pressures and problem-solving will be parts of the role, so you’ll be a professional and committed person with a flexible, team-focused approach.
About us
As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition, and total support for our wellbeing.
We’re serious about equality, of race, age, faith, disability, and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.
You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.
Flexibility and why it matters We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
#J-18808-Ljbffr
Our Mortgage Intermediary Development team are looking for a chatty, engaging person to join one of their friendly telephone teams.
In the role, customers are mortgage professionals, brokers, and intermediaries, and as a Mortgage Development Specialist, talking to them and being the voice of Coventry Building Society is the main focus. It's really about having great conversations (no scripts), being customer-focused with a passion for providing exceptional service.
Dealing with a diverse range of people over the phone and through web chat, understanding their needs, dealing with queries, and helping them find a resolution are key parts of the role. Additionally, growing knowledge of mortgage policies and products to deal with various inquiries, provide guidance and support, as well as making in-the-moment decisions are essential.
We have a clear passion to deliver an exceptional telephone service and achieve quality goals and measures, but this isn't a sales-based role!
For this role, we can accommodate full or part-time working 25 hours a week, ideally 12pm to 5pm.
Benefits include: 25 days holiday plus Bank Holidays Ability to buy and sell holiday allowance Annual pay review Personal pension Annual Success Share scheme Maternity, paternity, and shared parental leave Extensive wellbeing support ‘My Lifestyle’ retail discounts Service recognition About you
For this role, you’ll already be in a customer service-focused role and providing great service in a busy environment. Phone experience would be advantageous but isn’t essential as you’ll receive full training on our products, systems, and services.
Excellent communication skills with the confidence to talk to lots of different people will be important, and you'll already have experience of handling challenging and/or complex customer inquiries.
You'll be accurate and keen to learn, so you'll be able to deal with our customer’s inquiries. Coping with pressures and problem-solving will be parts of the role, so you’ll be a professional and committed person with a flexible, team-focused approach.
About us
As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition, and total support for our wellbeing.
We’re serious about equality, of race, age, faith, disability, and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.
You can build so much more than a career. Come and make a difference in our Society, that’s been voted a ‘Great Place to Work’ by our teams.
Flexibility and why it matters We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.
#J-18808-Ljbffr
