Site Physiotherapy WAM Musculoskeletal Town Maidenhead Salary £25,329 - £26,958 per annum, pro rata (incl of HCAS) Salary period Yearly Closing 27/01/2025 23:59
Job overview
We have an exciting opportunity to work as an administrator within the MSK Physiotherapy Admin team. This role is 30 hours/week and will be based at Upton Hospital in Slough. You will be joining a friendly and supportive team, who are very patient focused. The ideal candidate will have a flexible approach and be good at multi-tasking, preferably with some customer service experience. Good IT skills are essential. You will be joining a welcoming admin team who are pro-active in ensuring a high standard of service within MSK Physio across East Berkshire. The role is site based, although there is an option for hybrid working if cover allows. Main duties of the job
Booking/cancelling Physio appointments, both over the telephone and face to face. Covering the appointment and cancellation phone lines. Processing/uploading Referrals via ESR and our in-house RIO system. Reception cover. Making interpreter bookings via an on-line portal. Monitoring our text message reminder responses. Cover at other sites within our Service (Driving licence/car owner essential). Monitoring the group email and responding to queries as appropriate. Taking minutes for the weekly Admin meetings. Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish. Our values at Berkshire Healthcare are: Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions Your wellbeing is important to us. Some of the benefits of working for us include: Flexible working options to support work-life balance 27 days’ annual leave rising with service + opportunity to buy and sell Excellent learning and career development opportunities ‘Cycle to Work’ and car leasing scheme including electric vehicles Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality Generous maternity, paternity, adoption and special leave Free parking across Trust sites Detailed job description and main responsibilities
The “must haves” for this role: Good organisational skill and the ability to multi-task and prioritise Good knowledge of Microsoft Office Suite Driving licence/car owner If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare! We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required. Person specification
Education/Qualifications/Training
Basic knowledge of administration and/or office procedures Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking Knowledge and experience of using a variety of software programmes/packages Knowledge, Skills & Abilities
Good interpersonal, communication and reporting skills Ability to empathise, be supportive and sensitive to the needs of others Ability to use a practical problem solving approach in everyday situations Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post Previous Experience
Knowledge of Trust Database - RIO We welcome people who share these values to come and work for us. Please find attached the behaviour framework that underpins these values for this job role. At Berkshire Healthcare, we foster an inclusive workplace where everyone belongs. Please note we may close positions before the advertised date. Once you have applied, please check your email regularly for updates. All appointments are subject to NHS Employment Checks, and false information may result in withdrawal of offers. No agencies, please.
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We have an exciting opportunity to work as an administrator within the MSK Physiotherapy Admin team. This role is 30 hours/week and will be based at Upton Hospital in Slough. You will be joining a friendly and supportive team, who are very patient focused. The ideal candidate will have a flexible approach and be good at multi-tasking, preferably with some customer service experience. Good IT skills are essential. You will be joining a welcoming admin team who are pro-active in ensuring a high standard of service within MSK Physio across East Berkshire. The role is site based, although there is an option for hybrid working if cover allows. Main duties of the job
Booking/cancelling Physio appointments, both over the telephone and face to face. Covering the appointment and cancellation phone lines. Processing/uploading Referrals via ESR and our in-house RIO system. Reception cover. Making interpreter bookings via an on-line portal. Monitoring our text message reminder responses. Cover at other sites within our Service (Driving licence/car owner essential). Monitoring the group email and responding to queries as appropriate. Taking minutes for the weekly Admin meetings. Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish. Our values at Berkshire Healthcare are: Caring for and about you is our top priority Committed to providing good quality, safe services Working Together with you to develop innovative solutions Your wellbeing is important to us. Some of the benefits of working for us include: Flexible working options to support work-life balance 27 days’ annual leave rising with service + opportunity to buy and sell Excellent learning and career development opportunities ‘Cycle to Work’ and car leasing scheme including electric vehicles Access to a range of wellbeing tools and services Discounts at hundreds of popular retailers and restaurants Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality Generous maternity, paternity, adoption and special leave Free parking across Trust sites Detailed job description and main responsibilities
The “must haves” for this role: Good organisational skill and the ability to multi-task and prioritise Good knowledge of Microsoft Office Suite Driving licence/car owner If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare! We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required. Person specification
Education/Qualifications/Training
Basic knowledge of administration and/or office procedures Previous knowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking Knowledge and experience of using a variety of software programmes/packages Knowledge, Skills & Abilities
Good interpersonal, communication and reporting skills Ability to empathise, be supportive and sensitive to the needs of others Ability to use a practical problem solving approach in everyday situations Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet and databases Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post Previous Experience
Knowledge of Trust Database - RIO We welcome people who share these values to come and work for us. Please find attached the behaviour framework that underpins these values for this job role. At Berkshire Healthcare, we foster an inclusive workplace where everyone belongs. Please note we may close positions before the advertised date. Once you have applied, please check your email regularly for updates. All appointments are subject to NHS Employment Checks, and false information may result in withdrawal of offers. No agencies, please.
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