MSP Helpdesk & Projects Engineer

MSP Helpdesk & Projects Engineer focuses on this role is perfect for a senior engineer who enjoys the variety of hands-on project delivery but remains happy to pitch in on the service desk to support the wider team.

What the role involves

• This role is perfect for a senior engineer who enjoys the variety of hands-on project delivery but remains happy to pitch in on the service desk to support the wider team.
• Project Delivery: Assist with scoping, planning, and executing technical migrations, infrastructure additions, and system rollouts within allocated timeframes.
• Escalation Support: Act as a senior point of escalation for complex 2nd and 3rd line infrastructure, networking, and cloud queries.
• Helpdesk Operations: Provide daily support on the service desk during peak periods or high-volume days to ensure SLAs are met.
• Maintain core client infrastructure, ensuring systems run securely and efficiently.
• Documentation: Maintain accurate client records, ensuring network diagrams, asset configurations, and procedures are kept up to date.

Skills and requirements

• Relevant technical experience with the stack, platform, data, or support environment is important.

Candidate fit

• MSP Experience: Previous experience working within a fast-paced Managed Service Provider environment is highly valued.

Additional role context

• Split your time between driving infrastructure project work and resolving escalated 2nd/3rd line technical issues.
• A flexible approach, happy to switch gears between deep project work and busy helpdesk queues.
• Problem Solver: Strong analytical and troubleshooting skills with a methodical approach to resolving technical challenges.