MSP Helpdesk & Projects Engineer
MSP Helpdesk & Projects Engineer focuses on this role is perfect for a senior engineer who enjoys the variety of hands-on project delivery but remains happy to pitch in on the service desk to support the wider team.
What the role involves
- This role is perfect for a senior engineer who enjoys the variety of hands-on project delivery but remains happy to pitch in on the service desk to support the wider team.
- Project Delivery: Assist with scoping, planning, and executing technical migrations, infrastructure additions, and system rollouts within allocated timeframes.
- Escalation Support: Act as a senior point of escalation for complex 2nd and 3rd line infrastructure, networking, and cloud queries.
- Helpdesk Operations: Provide daily support on the service desk during peak periods or high-volume days to ensure SLAs are met.
- Maintain core client infrastructure, ensuring systems run securely and efficiently.
- Documentation: Maintain accurate client records, ensuring network diagrams, asset configurations, and procedures are kept up to date.
Skills and requirements
- Relevant technical experience with the stack, platform, data, or support environment is important.
Candidate fit
- MSP Experience: Previous experience working within a fast-paced Managed Service Provider environment is highly valued.
Additional role context
- Split your time between driving infrastructure project work and resolving escalated 2nd/3rd line technical issues.
- A flexible approach, happy to switch gears between deep project work and busy helpdesk queues.
- Problem Solver: Strong analytical and troubleshooting skills with a methodical approach to resolving technical challenges.
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