Multi Location Manager

Responsibilities: Provide world-class customer service, creating a friendly, welcoming customer experience through personalized service. Be hands-on at the counter to support and manage customer queries. Walk the customer journey to identify gaps and plan how to address them. Address process failings to make future improvements. Responsible for working with fleet to manage volumes and accountable for labor resources in line with demand. Recruit and train team members and work closely with other departments within the organization to develop the location's people through training and coaching. Daily management of teams across multiple sites through one-to-ones, feedback, and support. Motivate and inspire the team with integrity and authenticity. Publicly celebrate exceptional performance to create and nurture a performance culture. Manage underperformance of KPIs daily and through monthly, yearly reviews. Display and drive individual and team selling skills that meet customer needs while identifying and maximizing opportunities to increase revenue to meet targets. Understand the local market and actively deliver on sales opportunities and existing relationships with suppliers and customers. Understand and contribute to the cluster's location P&L, in line with team management, to maximize profitability. Control all cost lines at branch level. Adhere to company SOPs for all rent and return provisions to ensure compliance, including control of customer data under GDPR. Ensure rentable standards are met and any additional damage is documented on return. Ensure each location is compliant with health & safety, financial audit, and compliance training. Maintain awareness of competitor activity to retain and grow the business and successfully manage relationships. Identify and obtain local business to increase profitability of the location. Encourage and maintain a 'best practice sharing culture', always striving to find ways to improve service and change mindset. Minimum Requirements: Proven previous managerial experience. Previous customer service and sales experience. Operational experience in a similar environment. Ability to collaborate with internal and external stakeholders across multiple functions and locations. Ability to influence. Flexible and adaptable; ability to work effectively in ambiguous situations. Excellent verbal and written communication skills. Results-driven, ability to make decisions and help solve problems. Ability to build and lead a diverse, high-performing, results-oriented, and highly engaged team. Ability to drive process and organizational change. Ability to motivate teams and maintain a positive attitude in a fast-paced environment. Ability to work under minimal supervision with a goal-oriented mindset. Ability to see the big picture and leverage critical thinking and decision-making skills. Excellent organization, time management, delegation, and prioritization skills. Courageous leadership and accountability. Company Overview: The Hertz Corporation operates the Hertz, Dollar Car Rental, and Thrifty Car Rental brands in approximately 9,700 corporate and franchise locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia, and New Zealand. The Hertz Corporation is one of the largest worldwide airport general-use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. Benefits: 40% off any standard Hertz rental in a corporate country. Annual leave of 25 days plus bank holidays. Employee Assistance Programme for employees and family. Business Needs Car. Annual Bonus. Pension scheme.

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