Ensure that Atlas engineering standards and associated competencies are consistently delivered and demonstrated. Deliver Mechanical & Electrical PPM, reactive works and other compliance tasks. Ensure that the Client, colleagues and the Atlas Team are 'kept in the loop' through feedback and regular updates. Contribute to the delivery of a quality service, aiming for 100% satisfaction of the Customer. Ensure best value for money to the Customer by ensuring accuracy within the Team by checking resource and materials are suitable to effectively deliver the service. Produce details of time and materials required for any minor works, for quoting purposes. Report on performance to your Engineering Supervisor. Ensure the safe delivery of all Atlas works, including those of our service partners. Liaise with Account Support colleagues, Schedulers, Supervisor, and Sub-Contractors to deliver work to the highest standard within contract SLAs. Build and foster relationships with the Client, colleagues and other Atlas colleagues. Ensure that the Planon CAFM system is constantly updated, via your issued device, and that all time is accounted for on the generated work order timesheet. Take personal ownership of the standard of work you deliver - ensuring exceptional service to the customer. Carry out all reasonable requests as directed by Atlas management. Cover all call-out responsibilities out-of-hours when on a roster. Minimum Qualifications, Certifications and Training Required
GCSE in English and Maths or Equivalent. NVQ Level 3 in an M&E discipline (Gas, Electrical, AC, Plumbing, Carpentry). L8 Trained and competent (Desirable). IOSH Working Safely (Desirable). Essential Knowledge, Skills and Experience for this Role
1 years' experience in customer facing outsourcing environment. Strong, demonstrable competencies of dealing with building services plant. Knowledge and experience operating and adjusting Building Management Systems (BMS) (Desirable). Knowledge and experience of working on HVAC systems. 2 years previous experience within similar environment and in particular across area multi sites and multi discipline service delivery. Background in mobile engineering/property maintenance (Desirable). Experience of working with asset/work management systems such as MAXIMO / CAFM systems on smartphones. Ability to manage priorities in line with business needs. Ability to turn hand to most activities within a building maintenance environment. Atlas Workplace Services was built to be different to the faceless organisations in facilities management industry that often lack the human touch. Our ambition is to make buildings and facilities better for the people who work in them. We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres.
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