Multimedia and Connected Car Supervisor - Application deadline 17th January
GBP43,000
Permanent
Near Epsom, Surrey (location is most easily reached by own transport)
Hybrid working (3 days a week in the office)
Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays)
TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC)
We have an exciting opportunity for a Multimedia and Connected Car Supervisor. You will be part of the Customer and Network Support Team, handling customer and Centre network enquiries relating to in-car multimedia and connected car, to resolution or escalation where necessary.
What you'll be doing:
Be the supervisor for the Front-Line multimedia and connected car team, serving as their first point of contact for day-to-day support, guidance, and case management.
Conduct regular 121 meetings and quarterly reviews to set the team's objectives and manage individual performance, ensuring the team provides the best customer experience.
Handle customer and Centre network enquiries related to multimedia and connected car.
Manage cases by answering multimedia and connected car technology enquiries while following Toyota practices.
Influence and make recommendations around customer journey improvements, seeking customer feedback at all times.
What you'll get to own:
Responsibility for the front-line multimedia & connected car team performance.
Main point of contact for any customer or Centre network enquiries relating to in-car multimedia and connected car.
Responsible for escalating any in-car multimedia and connected car issues.
Share your knowledge within the wider team.
Represent the business when communicating with customers & the dealer network & TME/TMC.
Skills and Behaviours:
Excellent written and customer service skills, with an inclusive mindset.
Confident with a customer-first approach.
Attention to detail and process-driven.
High levels of curiosity and challenge to understand in-car multimedia and connected car technology issues.
Systems and web aptitude.
A genuine interest in expanding your own excellent knowledge.
Comfortable presenting technical information to a non-technical and/or specialist audience.
Essential:
A track record of providing excellent customer service.
Strong knowledge of in-car multimedia and connected car technology.
Customer handling skills.
Strong interpersonal and communication skills (verbal & written).
Desirable:
Educated to A Level or above.
#J-18808-Ljbffr
GBP43,000
Permanent
Near Epsom, Surrey (location is most easily reached by own transport)
Hybrid working (3 days a week in the office)
Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays)
TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC)
We have an exciting opportunity for a Multimedia and Connected Car Supervisor. You will be part of the Customer and Network Support Team, handling customer and Centre network enquiries relating to in-car multimedia and connected car, to resolution or escalation where necessary.
What you'll be doing:
Be the supervisor for the Front-Line multimedia and connected car team, serving as their first point of contact for day-to-day support, guidance, and case management.
Conduct regular 121 meetings and quarterly reviews to set the team's objectives and manage individual performance, ensuring the team provides the best customer experience.
Handle customer and Centre network enquiries related to multimedia and connected car.
Manage cases by answering multimedia and connected car technology enquiries while following Toyota practices.
Influence and make recommendations around customer journey improvements, seeking customer feedback at all times.
What you'll get to own:
Responsibility for the front-line multimedia & connected car team performance.
Main point of contact for any customer or Centre network enquiries relating to in-car multimedia and connected car.
Responsible for escalating any in-car multimedia and connected car issues.
Share your knowledge within the wider team.
Represent the business when communicating with customers & the dealer network & TME/TMC.
Skills and Behaviours:
Excellent written and customer service skills, with an inclusive mindset.
Confident with a customer-first approach.
Attention to detail and process-driven.
High levels of curiosity and challenge to understand in-car multimedia and connected car technology issues.
Systems and web aptitude.
A genuine interest in expanding your own excellent knowledge.
Comfortable presenting technical information to a non-technical and/or specialist audience.
Essential:
A track record of providing excellent customer service.
Strong knowledge of in-car multimedia and connected car technology.
Customer handling skills.
Strong interpersonal and communication skills (verbal & written).
Desirable:
Educated to A Level or above.
#J-18808-Ljbffr
