Mumbles Store Crew

Job: Store Crew Location: MumblesJob Type: Permanent, Part-time (5 hours- weekends) Who are we?For over 30 years, we¿ve travelled, we¿ve laughed, we¿ve grown. We believe life is for living and more fun with those we love. Our purpose is to bring style and positivity to our customers lives through the clothes we make, the things we do and the values we have. We are Made for Life. Equality and inclusion isn¿t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our work places. Role OverviewYou put the customer at the heart of everything that you do, as the face of our business, greeting and serving our customers in a friendly, enthusiastic and professional manner. You are genuinely attentive and interested in our customers needs and will have the opportunity to learn all about our lovely products to ensure you can be as helpful as possible. Role Responsibilities To both greet and thank customers along with wishing them a fond farewell in a warm and friendly manner, ensuring they have had a memorable experience with usProvide exceptional service at all times utilising your knowledge to help our customers find the best products to suit them for in-store and multi-channel salesEfficient and attentive service at the tills ¿ processing sales, orders and refundsProcessing deliveries and helping to get all of the replenishment and new stock onto the shop floorGeneral housekeeping and tidying of the shop floor and back of houseKeeping up to date with company activity and promotionsSupporting floor moves, sale set ups and launchesTo abide by all FatFace policies and proceduresEnsure GDPR procedures are adhered to at all times Competencies To deliver excellent customer service standards focussing on customer needs and satisfactionPassionate commitment and enthusiasm for the FatFace brand, exhibiting our brand vision and values through everything you doAlign self to companies social and environmental mission and champion any actions that you can directly impact at all timesProactively provide a personal, genuine and authentic approachActing with integrity, demonstrates a passion for, interest in and understanding of othersValues and respects the team at all levels, getting on well with everyone around youPlay an active and positive part in the team by embracing every opportunity to be a part of what¿s going onAbility to enhance relationships with appropriate use of humour and tailoring your approach for each individual interactionProactively offer customer alternative ways to buy across our whole multichannel propositionProactively deliver on all operational standards to maintain expected requirements across all core components including handling deliveries, VM, health and safety, general housekeeping and stock replenishment Experience Experience in a customer service environment is desirable but not essentialExcellent interpersonal and communication skillsPositive can-do attitudeAbility to work productively in a high-pressure environmentConfidence in taking the initiative and working under own direction at timesTeam playerGreat time management Benefits of working with us 25 days holiday plus bank holidaysGenerous monthly discount allowancePerkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts e.c.t)THRIVE ¿ Our learning management system- access from day one with 1000¿s of pieces of learningDental Insurance (employee funded)Pension schemeEAP support around the clock- UNUM/Retail Trust/ Fashion Textiles SupportSick pay allowancesSabbatical leave in line with serviceEnhanced Family Friendly polices i.e. Maternity LeaveRefer a friend scheme