Date: 30 Aug 2024
Location: London
Resident Senior Artist
Reports to:
Senior Area Sales & Education Manager NARS Job Location:
NARS Boutique, Westfield - Stratford London Contract type:
Permanent Contract, 37.5 hours per week over 5 days MISSION NARS inspires self-expression, creativity and artistry - bringing high-fashion, high-style and forward thinking to beauty. As a Supervisor, you will be bringing this vision to our customers on counter. Your passion for artistry, service and leading people is key. As part of the counter management team, you will help to deliver a successful business through the motivation and engagement of your team members. We are part of the Shiseido Group, and in joining NARS you will not only receive innovative and artistry led training, a generous discount on our award winning products and the chance to be part of a fast growing brand – you join an incredible group network of brands, where developing our people is at the heart of our business. ABOUT NARS Sophisticated, witty and effortlessly chic, NARS embraces individuality, providing the vivid colour and luxurious texture needed to express personal visions of beauty. RESPONSIBILITIES: Drive the Counter appointment business to deliver KPI expectations of pre-booked appointments and conversion rates. Deliver elevated level of service and artistry skill to customers through service menu. Achieve personal goals and targets set on a daily basis. Follow direction of NARS Lead Artist & Events Manager for event calendar focuses and attend development sessions set out to provide skills required to deliver the quarterly events strategy. Manage events through the Pro Program (Boutiques Only). Lead on and off counter events in line with given targets, that focus on customer acquisition and driving incremental sales. Identify external partnerships opportunities to reach a new customer base outside of store. Build the counter event strategy and activity plans focused around new product launches, core focus areas and implement in collaboration with the Business Manager. Build solid relationships with relevant stakeholders, department store managers and staff as well as external businesses for events and collaborations. EXPERIENCE AND ENGAGEMENT: CUSTOMER AND ARTIST COMMUNITY Be the NARS brand ambassador through image, artistry, passion and performance. Role model NARS image and performance guidelines with a focus on the NARS experience when serving customers. Manage virtual tools and services available to the customer including consultations, online masterclasses and social media communication. Collate results from event and appointment activities carried out and report to Business Manager. Recommend customer engagement programs such event formats that will enhance their experiences and ultimately drive sales. Bring NARS artistry to life through on counter activity days, briefings and reinforce brand authority to customers. Coach Artists in the art of customer behaviours and consumer trend. Ensure best practice and counter standards are met to ensure the customer experience. Represent the counter and have a proactive presence on NARS Facebook group and the NARS Digital Studio Insta page & App. Customer first approach always. ARTISTRY: Lead team meetings and conduct artistry/service driven workshops based on store specific training needs. Develop the in store Artists on their artistry, product knowledge and application techniques that will directly support their own service and productivity. Conduct shop floor coaching/co-serving to develop the skill set of our artistry team. Support management team in identifying service and artistry development opportunities and work alongside Regional Trainer where appropriate. Attend Senior Flagship advanced artistry training sessions. Support National Lead Artist and Events Manager in NARS in Artistry development and brand building projects when required. Carry out trade tests for potential new employees or promotions. PROFILE, SKILLS AND EXPERIENCE REQUIRED Previous experience of working within the retail and beauty industry in high profile locations. Proven high level of artistry experience through portfolio (on or offline). Professional appearance & grooming standards represent NARS style grooming guidelines. Goal oriented with a strong commercial mindset. Excellent communication, leadership and organizational skills. Understanding of coaching and people development. Flexible working days including weekend and evenings. Flexibility is required should the situation arise where you will need to support in a leadership capacity on the shop floor. Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success. DEMONSTRATED SUCCESS IN: On counter leading from the front in excellence in performance to target and an elevated level of artistry and service that exceeds customer expectations. Has management experience and has excellent leadership skills. Demonstrated growth of appointment business in store. Experience of leading an event/outreach strategy with proven results. THE BENEFITS YOU’LL LOVE… 30 days holiday, including bank holidays, increasing with service. Generous discretionary commission scheme. Contributory pension scheme – 5% employer contribution. Enhanced parental allowance. Life Assurance up to x2 your salary. Access to Retail Trust. Annual performance and development reviews so you know your career is going in the right direction. POSITION REFERENCE NUMBER:
12984
#J-18808-Ljbffr
Senior Area Sales & Education Manager NARS Job Location:
NARS Boutique, Westfield - Stratford London Contract type:
Permanent Contract, 37.5 hours per week over 5 days MISSION NARS inspires self-expression, creativity and artistry - bringing high-fashion, high-style and forward thinking to beauty. As a Supervisor, you will be bringing this vision to our customers on counter. Your passion for artistry, service and leading people is key. As part of the counter management team, you will help to deliver a successful business through the motivation and engagement of your team members. We are part of the Shiseido Group, and in joining NARS you will not only receive innovative and artistry led training, a generous discount on our award winning products and the chance to be part of a fast growing brand – you join an incredible group network of brands, where developing our people is at the heart of our business. ABOUT NARS Sophisticated, witty and effortlessly chic, NARS embraces individuality, providing the vivid colour and luxurious texture needed to express personal visions of beauty. RESPONSIBILITIES: Drive the Counter appointment business to deliver KPI expectations of pre-booked appointments and conversion rates. Deliver elevated level of service and artistry skill to customers through service menu. Achieve personal goals and targets set on a daily basis. Follow direction of NARS Lead Artist & Events Manager for event calendar focuses and attend development sessions set out to provide skills required to deliver the quarterly events strategy. Manage events through the Pro Program (Boutiques Only). Lead on and off counter events in line with given targets, that focus on customer acquisition and driving incremental sales. Identify external partnerships opportunities to reach a new customer base outside of store. Build the counter event strategy and activity plans focused around new product launches, core focus areas and implement in collaboration with the Business Manager. Build solid relationships with relevant stakeholders, department store managers and staff as well as external businesses for events and collaborations. EXPERIENCE AND ENGAGEMENT: CUSTOMER AND ARTIST COMMUNITY Be the NARS brand ambassador through image, artistry, passion and performance. Role model NARS image and performance guidelines with a focus on the NARS experience when serving customers. Manage virtual tools and services available to the customer including consultations, online masterclasses and social media communication. Collate results from event and appointment activities carried out and report to Business Manager. Recommend customer engagement programs such event formats that will enhance their experiences and ultimately drive sales. Bring NARS artistry to life through on counter activity days, briefings and reinforce brand authority to customers. Coach Artists in the art of customer behaviours and consumer trend. Ensure best practice and counter standards are met to ensure the customer experience. Represent the counter and have a proactive presence on NARS Facebook group and the NARS Digital Studio Insta page & App. Customer first approach always. ARTISTRY: Lead team meetings and conduct artistry/service driven workshops based on store specific training needs. Develop the in store Artists on their artistry, product knowledge and application techniques that will directly support their own service and productivity. Conduct shop floor coaching/co-serving to develop the skill set of our artistry team. Support management team in identifying service and artistry development opportunities and work alongside Regional Trainer where appropriate. Attend Senior Flagship advanced artistry training sessions. Support National Lead Artist and Events Manager in NARS in Artistry development and brand building projects when required. Carry out trade tests for potential new employees or promotions. PROFILE, SKILLS AND EXPERIENCE REQUIRED Previous experience of working within the retail and beauty industry in high profile locations. Proven high level of artistry experience through portfolio (on or offline). Professional appearance & grooming standards represent NARS style grooming guidelines. Goal oriented with a strong commercial mindset. Excellent communication, leadership and organizational skills. Understanding of coaching and people development. Flexible working days including weekend and evenings. Flexibility is required should the situation arise where you will need to support in a leadership capacity on the shop floor. Alignment with the group’s “Trust8” working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success. DEMONSTRATED SUCCESS IN: On counter leading from the front in excellence in performance to target and an elevated level of artistry and service that exceeds customer expectations. Has management experience and has excellent leadership skills. Demonstrated growth of appointment business in store. Experience of leading an event/outreach strategy with proven results. THE BENEFITS YOU’LL LOVE… 30 days holiday, including bank holidays, increasing with service. Generous discretionary commission scheme. Contributory pension scheme – 5% employer contribution. Enhanced parental allowance. Life Assurance up to x2 your salary. Access to Retail Trust. Annual performance and development reviews so you know your career is going in the right direction. POSITION REFERENCE NUMBER:
12984
#J-18808-Ljbffr
