Join Refresco, a global leader in the FMCG drinks manufacturing industry, as a National Account Manager and take the lead in driving strategic customer relationships, delivering business growth, and shaping the future of our iconic brands. With a focus on collaboration, innovation, and performance, you'll work alongside a dynamic team to develop and implement tailored business plans, optimize customer expenditure, and lead high-impact projects. This is your chance to be at the forefront of a fast-paced, growth-driven company where your expertise in account management and passion for the FMCG sector will make a tangible difference. Take your career to the next level with Refresco – where your potential meets unlimited opportunity.
National Account Executive– 12 Months FTC
Monday – Thursday 8:30am – 5pm, Fridays 8:30am – 5pm
Hybrid working – 2 days from home, 3 days in office
Reward & Benefits:
12.5% Annual bonus
27 days annual leave + bank holidays
6% employer pension
Personal Bupa healthcare plan
Life assurance
Employee referral scheme - earn a bonus for referring your friends or family
GroceryAid – a support service offering financial, legal, wellbeing and practical support, advice and counselling
Cheers – a benefits platform offering discounts, free perks, and well-being tools for all employees
Free onsite parking, and discounted products
General description of role:
Reporting to the Account Controller, the role is to head up the designated Customer Account/Accounts which involves responsibility for delivering the volume, profitability (GM/L and EBITDA), management and coordination of a direct and business-wide cross-functional team, ensuring optimum performance, providing customer focus whilst generating sustained, profitable growth and forging stronger business partner relationships.
The NAM will coordinate the activities required to meet company quality standards whilst always demonstrating the company values and behaviours.
Key Responsibilities:
Customer/Joint Business Plans (JBPs):
Develop and implement customer JBPs with support from the Account Controller, ensuring progress is monitored and aligned with business goals. Collaborative Leadership:
Work alongside the Commercial Controller to achieve business unit objectives, building strong customer relationships to drive successful plan implementation. Project Management:
Own specific project work, facilitating the development of new business opportunities while optimizing costs and ensuring the effective management of customer expenditure. Sales and Forecasting:
Deliver planned price increases and EBITDA, reduce aged debt through collaboration with finance, and update the forecasting team on product mix changes. Customer Service Excellence:
Drive exceptional customer service (99.5% ex-factory average) and ensure timely responses to customer inquiries. Market Insight:
Monitor competitor activity, analyze sales data, and provide valuable insights to drive business performance. Mentoring & Coaching:
Lead by example, mentoring and coaching internal colleagues, particularly the Supply Analyst, to enhance account management and communication skills. About you: Experience:
A minimum of 3 years at a National Account Manager level or in an equivalent customer-facing role. FMCG Knowledge:
A strong understanding of FMCG operations is highly desirable. Project Management Skills:
Proven experience working with general project management principles. Customer Focused:
You are customer-centric, with a track record of building lasting customer relationships and driving results. IT Skills:
Proficient in Word, Excel, and PowerPoint. About Refresco: Our drinks on every table. That's the Refresco vision. We’re a global business and currently produce 14 billion litres of soft drinks from 78 manufacturing plants in Europe, North America and we've just opened in Australia, and we’re only just getting started. We have grown from just 2 sites in 1999. Our Group Headquarters are based in Rotterdam, Netherlands. We’re the proud owners of six drinks manufacturing sites within the UK. Our UK business provides a great place to work for over 1,800 employees, who produce private label soft drinks and fruit juices for all the leading UK supermarkets, plus some of the best-known UK drink brands such as Monster Energy, Ocean Spray, and Innocent. From the purchasing of the raw materials such as fruit juices and CO2, through to the finished product delivered to your table, we cover the full manufacturing cycle for our customers. And, whether it’s packed in cartons, bottles, or cans, we ensure that our products are made to the highest quality standards. At Refresco, we believe in empowering our employees to succeed, develop, and make an impact. If you're ready to take the next step in your career and contribute to our success, we want to hear from you! Apply Today! Refresco UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #LI-GK1
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Develop and implement customer JBPs with support from the Account Controller, ensuring progress is monitored and aligned with business goals. Collaborative Leadership:
Work alongside the Commercial Controller to achieve business unit objectives, building strong customer relationships to drive successful plan implementation. Project Management:
Own specific project work, facilitating the development of new business opportunities while optimizing costs and ensuring the effective management of customer expenditure. Sales and Forecasting:
Deliver planned price increases and EBITDA, reduce aged debt through collaboration with finance, and update the forecasting team on product mix changes. Customer Service Excellence:
Drive exceptional customer service (99.5% ex-factory average) and ensure timely responses to customer inquiries. Market Insight:
Monitor competitor activity, analyze sales data, and provide valuable insights to drive business performance. Mentoring & Coaching:
Lead by example, mentoring and coaching internal colleagues, particularly the Supply Analyst, to enhance account management and communication skills. About you: Experience:
A minimum of 3 years at a National Account Manager level or in an equivalent customer-facing role. FMCG Knowledge:
A strong understanding of FMCG operations is highly desirable. Project Management Skills:
Proven experience working with general project management principles. Customer Focused:
You are customer-centric, with a track record of building lasting customer relationships and driving results. IT Skills:
Proficient in Word, Excel, and PowerPoint. About Refresco: Our drinks on every table. That's the Refresco vision. We’re a global business and currently produce 14 billion litres of soft drinks from 78 manufacturing plants in Europe, North America and we've just opened in Australia, and we’re only just getting started. We have grown from just 2 sites in 1999. Our Group Headquarters are based in Rotterdam, Netherlands. We’re the proud owners of six drinks manufacturing sites within the UK. Our UK business provides a great place to work for over 1,800 employees, who produce private label soft drinks and fruit juices for all the leading UK supermarkets, plus some of the best-known UK drink brands such as Monster Energy, Ocean Spray, and Innocent. From the purchasing of the raw materials such as fruit juices and CO2, through to the finished product delivered to your table, we cover the full manufacturing cycle for our customers. And, whether it’s packed in cartons, bottles, or cans, we ensure that our products are made to the highest quality standards. At Refresco, we believe in empowering our employees to succeed, develop, and make an impact. If you're ready to take the next step in your career and contribute to our success, we want to hear from you! Apply Today! Refresco UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #LI-GK1
#J-18808-Ljbffr
