Your new company
Social housing providers across Lincolnshire are now on the lookout for Neighbourhood Assistants and Officers to join their teams.
Mixture of job types: Temporary, Fixed Term, Permanent
Benefits:
25 days annual leave plus bank holidays
Enhanced pension
Training and promotion opportunities
Health & well-being benefits
Cycle to work scheme
Family support schemes
Death in service benefit
Your new role Neighbourhood Assistant: Supporting and assisting the Neighbourhood Managers. Providing administrative support to the wider Neighbourhoods team, to ensure an efficient and effective service to our customers. Assisting in ensuring we are compliant with our heating and electrical servicing activity, communicating with customers and contractors, and following relevant processes and protocols. Assisting with invoicing and contract management to ensure financial compliance. Supporting our procurement processes, ensuring we offer value for money. Taking an active role in the day-to-day running of our office spaces and facilities. Taking ownership of communal access, key management, and garage enquiries.
Neighbourhood Officer: To be responsible for the monitoring of the level of vacant dwellings on schemes/estates and to ensure that properties are inspected and re-let with a minimum delay by following our lettings and void management policies and ensuring contract compliance. You will provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns. You will be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden. To liaise with colleagues and other agencies over any specific customer problems relating to e.g. complaints, rent arrears, anti-social behaviour or repair requests.
What you'll need to succeed Full UK driver's licence and access to a car. Experience and knowledge of housing/lettings or ideally social housing. Experience of working with a diverse range of customers and dealing with a variety of situations. Experienced in face-to-face customer service. Solution-focused and experience in working with customers and stakeholders. An ability to manage confidential and personal information appropriately and sensitively. Personal resilience to deal with a fast-paced, demanding role juggling a number of tasks at once.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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Your new role Neighbourhood Assistant: Supporting and assisting the Neighbourhood Managers. Providing administrative support to the wider Neighbourhoods team, to ensure an efficient and effective service to our customers. Assisting in ensuring we are compliant with our heating and electrical servicing activity, communicating with customers and contractors, and following relevant processes and protocols. Assisting with invoicing and contract management to ensure financial compliance. Supporting our procurement processes, ensuring we offer value for money. Taking an active role in the day-to-day running of our office spaces and facilities. Taking ownership of communal access, key management, and garage enquiries.
Neighbourhood Officer: To be responsible for the monitoring of the level of vacant dwellings on schemes/estates and to ensure that properties are inspected and re-let with a minimum delay by following our lettings and void management policies and ensuring contract compliance. You will provide advice and assistance to our residents on all housing matters so they can successfully maintain their tenancy. This includes information on legal rights, responsibilities of their tenancy agreement and managing any welfare and safeguarding concerns. You will be the point of contact for housing management services on a patch, including the enforcement of the Association's conditions of tenancy, particularly in relation to the condition of property and/or garden. To liaise with colleagues and other agencies over any specific customer problems relating to e.g. complaints, rent arrears, anti-social behaviour or repair requests.
What you'll need to succeed Full UK driver's licence and access to a car. Experience and knowledge of housing/lettings or ideally social housing. Experience of working with a diverse range of customers and dealing with a variety of situations. Experienced in face-to-face customer service. Solution-focused and experience in working with customers and stakeholders. An ability to manage confidential and personal information appropriately and sensitively. Personal resilience to deal with a fast-paced, demanding role juggling a number of tasks at once.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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