The Non Emergency Patient Care Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.
Main duties of the job
The successful candidates will be responsible for advance and on the day scheduling for all non-emergency patient journeys within a specific geographical area with a high number of patient journeys per area per day; therefore, good organisational skills are essential. The post holder will need to work to specific deadlines, allocate additional or late transport requests quickly and efficiently, whilst demonstrating effective utilisation of available resources. The role includes updating the scheduled work to include processing on the day amendments and reallocation of patients when required. The successful candidates will ideally have a good geographical knowledge of the North Wales area. The ability to converse in the Welsh language is desirable but not essential. The post will give you the opportunity to work within an extremely busy and challenging, focused, supportive team-led environment, where issues and challenges need to be dealt with in a calm and efficient manner. Coordinating and problem-solving on a daily basis makes the post both demanding and interesting. Applicants will be expected to have a good educational standard and possess good typing and I.T. skills, and ideally be able to demonstrate experience of working in a busy and demanding environment, and must have a can-do attitude. About us
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high-quality care, wherever and whenever we're needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust and would encourage applications from under-represented groups, including those from BME communities and disability groups. Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding. All applicants are invited to apply in Welsh; any application submitted in Welsh will not be treated less favourably than an application made in English. Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. ***Please note the role will be moving to Ty Elwy, St Asaph in 2025.*** Person Specification
Qualifications
Specific academic qualifications are required, 5 GCSE grade C or above to include English language and maths, or equivalent, on appointment. PC software user qualification such as the European Computer Driving Licence. Experience in the use of a recognised booking and patient planning systems. Experience
Previous experience in a similar job role where decisions are based upon an ever-changing set of circumstances. Evidence of remaining calm under pressure. Knowledge
General understanding of organisation structure, strategic objectives, policies and procedures. Competent Keyboard Skills. Map reading skills and good knowledge of geography. Knowledge of NATO radio procedure and phonetic alphabet. Awareness of Trust policies. General understanding of medical terminology. Abilities and Skills
Ability to work alone on own initiative with minimum supervision or as a member of a team. Ability to use good judgement when dealing with emergency situations. Logical thinker able to identify priorities and undertake numerous tasks simultaneously. To exhibit keyboard skills (speed 20wpm) with an excellent telephone manner through an organised approach. Ability to demonstrate excellent communication skills in the effective and efficient deployment of resources throughout the region. Commitment to career development through post proficiency training, personal development plans, portfolio of evidence and personal development reviews. General
Flexible approach to meet the needs of the service. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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The successful candidates will be responsible for advance and on the day scheduling for all non-emergency patient journeys within a specific geographical area with a high number of patient journeys per area per day; therefore, good organisational skills are essential. The post holder will need to work to specific deadlines, allocate additional or late transport requests quickly and efficiently, whilst demonstrating effective utilisation of available resources. The role includes updating the scheduled work to include processing on the day amendments and reallocation of patients when required. The successful candidates will ideally have a good geographical knowledge of the North Wales area. The ability to converse in the Welsh language is desirable but not essential. The post will give you the opportunity to work within an extremely busy and challenging, focused, supportive team-led environment, where issues and challenges need to be dealt with in a calm and efficient manner. Coordinating and problem-solving on a daily basis makes the post both demanding and interesting. Applicants will be expected to have a good educational standard and possess good typing and I.T. skills, and ideally be able to demonstrate experience of working in a busy and demanding environment, and must have a can-do attitude. About us
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high-quality care, wherever and whenever we're needed. The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust and would encourage applications from under-represented groups, including those from BME communities and disability groups. Careers within the Welsh Ambulance Services NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding. All applicants are invited to apply in Welsh; any application submitted in Welsh will not be treated less favourably than an application made in English. Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. ***Please note the role will be moving to Ty Elwy, St Asaph in 2025.*** Person Specification
Qualifications
Specific academic qualifications are required, 5 GCSE grade C or above to include English language and maths, or equivalent, on appointment. PC software user qualification such as the European Computer Driving Licence. Experience in the use of a recognised booking and patient planning systems. Experience
Previous experience in a similar job role where decisions are based upon an ever-changing set of circumstances. Evidence of remaining calm under pressure. Knowledge
General understanding of organisation structure, strategic objectives, policies and procedures. Competent Keyboard Skills. Map reading skills and good knowledge of geography. Knowledge of NATO radio procedure and phonetic alphabet. Awareness of Trust policies. General understanding of medical terminology. Abilities and Skills
Ability to work alone on own initiative with minimum supervision or as a member of a team. Ability to use good judgement when dealing with emergency situations. Logical thinker able to identify priorities and undertake numerous tasks simultaneously. To exhibit keyboard skills (speed 20wpm) with an excellent telephone manner through an organised approach. Ability to demonstrate excellent communication skills in the effective and efficient deployment of resources throughout the region. Commitment to career development through post proficiency training, personal development plans, portfolio of evidence and personal development reviews. General
Flexible approach to meet the needs of the service. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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