Our clients are looking for a Support Administrator to help their customers. You will work with your team to efficiently resolve cases and deliver a fantastic experience to customers in need.
Goals
Quality resolutions to cases are provided quickly and efficiently. You work harmoniously with your team, the Support Team lead, the wider Customer Experience team, and the Product team to provide an excellent customer experience. You're always improving your capability as a support agent and your expertise with NetSuite. Your solutions to cases are simple, elegant, and follow industry and Company's best practices. Responsibilities
Attend and actively participate in the regular Support Team rituals such as daily stand-ups. Lead by example in following all processes for your team and the wider business. Prioritise your workload and proactively work with Customer Experience leadership to ensure the best experience for our customers. Implement quality solutions following Company's and industry best practices, and test every solution thoroughly. With every case, ensure the customer gains a good understanding of how our product functions. Allow efficiency to guide your way of working and your solutions.
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Quality resolutions to cases are provided quickly and efficiently. You work harmoniously with your team, the Support Team lead, the wider Customer Experience team, and the Product team to provide an excellent customer experience. You're always improving your capability as a support agent and your expertise with NetSuite. Your solutions to cases are simple, elegant, and follow industry and Company's best practices. Responsibilities
Attend and actively participate in the regular Support Team rituals such as daily stand-ups. Lead by example in following all processes for your team and the wider business. Prioritise your workload and proactively work with Customer Experience leadership to ensure the best experience for our customers. Implement quality solutions following Company's and industry best practices, and test every solution thoroughly. With every case, ensure the customer gains a good understanding of how our product functions. Allow efficiency to guide your way of working and your solutions.
#J-18808-Ljbffr
